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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service representative was good, but I could replace the part myself in two minutes. They wanted me to go thru taking it to a repair shop. Waiting for authorization. Then get the part ordered. Then pay to have them install it. We're talk a $500-$600 bill compared to a $200 to just have me replace it and my time dragging it back as forth to the repair shop.
****** was very thorough and helped us out with our problem!
Business response:
*****, **** appreciates you taking the time to share your positive experience. **** prioritizes customer service, and we are so glad to hear we were able to help you. We are here when you need us.
He was very professional and answered all of my questions. So far, American Guardian has been very good, no complaints. Thanks again **
Business response:
****, AGWS is so happy to hear about your experience and appreciates you taking the time to post this wonderful review. Our employees strive for professionalism while providing the best customer service. Glad to hear AGWS hit the ***** Please let us know if we can help in the future.
5 Stars Excellent Experience with Drivers Armor / American Guardian Warranty Services I've had multiple claims through my Drivers Armor ************ Protection plan (purchased through my Kia ******** and everyone has been handled quickly and fairly. The process is straightforward, communication is clear, and reimbursements have been approved without unnecessary back-and-forth. It's rare to find an extended warranty company that actually honors its contract, but **** has done exactly that. I highly recommend them for anyone l... read more
Business response:
********, thank you for taking the time to post such a wonderful review! **** works to ensure our product documentation and processes are concise and simple to navigate. Thanks again for letting us know we are the right track.
**************** called before I was out of the dealerships lot. Very curious and upfront with a few questions. Processing of claim hopefully will go as smooth.
We have had AGWS for over 2 yrs. never an issue as our repair person/company did all the calling and getting the confirmation of covered services. very great experience here in *****. talked to an ****** today and she was able to answer my question and directed what to do next. we are very much satisfied with AGWS.
I am having transmission replaced on a 2016 Jeep Wrangler. I dealt with ********* who requested any maintenance records done on my transmission. I turned that in, and an inspector came out and confirmed that the transmission was bad. I was pleased with the quick attention as it was just a total of 6 days from when I turned the complain in until the approval. I had the option of having AGWS send a transmission and cover labor or pay extra to have the transmission shop put in their transmission with a 3 yr ******* mile warrant... read more
Business response:
******, thank you so much for taking the time to share your positive claim experience! **** strives to process claims efficiently and prioritizes customer service, so it is nice to hear that our efforts are successful! Let us know how we can assist in the future.
No problem answered all my questions.. satisfied. Thank you. **************** helpful.
Business response:
*****, we are so glad that we were able to answer your questions! Please let us know how we may assist in the future and thank you for taking the time to share your positive experience with AGWS.
Great customer service answered all my questions very polite and knew all the answers to my questions.
Business response:
*******, **** takes customer service seriously and we are so happy we were able to answer your questions! Thank you for taking the time to post about your positive experience and we look forward to serving you again soon.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.7 star rating with 994 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open on Monday at 8:00 a.m.