American Guardian Warranty Services, Inc.

Name: American Guardian Warranty Services, Inc.
Address: 4450 Weaver Pkwy, Warrenville, IL, 60555, US
Telephone: (800) 579-2233
Price range: $$
Rating: 4.9

4.9

★★

179 reviews

|Warrenville, IL 60555

4450 Weaver Pkwy, Warrenville, IL 60555

(800) 579-2233

(331) 444-7416

https://agws.com/

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About

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.

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4.9

★★

179 reviews

5★167

4★10

3★2

2★0

1★0

Reviews(38)

Google Reviews(141)

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Patricia P on BBB

★★

4 months ago

They have been good to work with. There have been a few things we disagree on but all and all we are kind of place with them. We had some service done at the dealership and they did not call for approval first. We talk to an agent and he told us what forms we had to fill out and what documents we had to send. We were reimbursed within two or three weeks.

Joe T on BBB

★★

4 months ago

Timely service that helped minimize our down time. ******* authorized within minutes of the call from the repair agency.

Business Response:

Joe, this is exactly the type of situation a Vehicle Service Contract from American Guardian Warranty Services is meant for. We are glad you were able to get back on the road quickly!

Lou B on BBB

★★

4 months ago

They were very professional and handled my needs with one phone call.

Business Response:

Lou, this is what we love to hear! 100% satisfaction is what we strive for at American Guardian Warranty Services. Thank you for the positive feedback!

Valerie on BBB

★★

5 months ago

I purchased my RV last year with a warranty and only drove it a few months (less than 500 miles) when I had to take it in for repairs. I found out that my Diesel engine needed to be replaced, which was going to cost around $40,000 for a new engine and labor. I was devastated to learn that **** denied the claim right at *********. As I was living full time in this vehicle and working full time as a nurse, I didnt have that kind of money for the repairs. About a month later, I received a call from ***** ******** at **** and he made my day, week and year when he told me that the company reconsidered and would pay my claim! I couldnt believe it. He has been so helpful through this difficult time and although I didnt get the full claim paid for, the company definitely paid a large portion of it. I am so thankful that I purchased this warranty and so thankful to ***** for all of his help! I will be posting this review on ****** and I definitely recommend this company to anyone who is purchasing an RV.

James C on BBB

★★

5 months ago

Have had the warranty on my class b for 4 years. Though out that time i had a dozen or so repairs done under warranty as the claims became more the company began to get ****** and started giving me problems with coverage items and started to push aftermarket parts on me instead of *** parts on drivetrain. It required lots of phone calls, but at the end the problem was corrected. I as a customer would recommed getting the warranty for a used RV, but like other have said read the fine print. There might be better choices out there. BUT OVER ALL I AM ********* **** THEM.

Donald B on BBB

★★

5 months ago

Fast....accurate service, and guidance. No regrets about buying this warranty insurance, and would buy again in a heartbeat great customer service

Jan on BBB

★★

5 months ago

Good warranty service they really helped us . They were helpful and on the ball

Olivia Y on BBB

★★

5 months ago

Great customer service. Reached a customer rep very quickly and had my claim handled efficiently. Their reps are very educated and do a great job answering all questions you may have.

Anna M. on BBB

★★

6 months ago

AGWS is very responsive to all our needs. Today we had the privilege of working with Anne Zito, Chuck Hobbs, David Merryman, Richard Benesch, David Imundo, and Bobbi (in training). Anne was exceptional in her service in not only getting supplies out to a dealership but following up to keep us informed. Chuck, David, Richard, and David all came together to go above and beyond to provide a solution in a timely manner for not only a current situation but also addressed solutions for moving forward smoothly. Bobbi made arrangements to train with client who is unable to attend the scheduled trainings. When our client needed to cancel that appointment Bobbi not only rescheduled but kept me informed! Customer service at it's finest!