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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They denied a warranty claim for lack of maintenance. I had to argue with them for about three weeks until I talked to ****** ****** which helped me alot. I finally got them to warranty the repair with the help of ******. I was on the phone with her for over an hour to get it done. My bike has been serviced three times better than the owner's manual or the service manual.
I didn't have a difficult time. They didn't want to cover trip charge but they covered some of the expenses to repair a bad relay and thermostat in my class C. Nevertheless, I paid about $500 to have the board and thermostat replaced. Nothing is cheap to repair on these things. It helps if you're handy and can fix some things yourself.
Im looking to connect with other customers who have had difficulties or concerns related to D&G Dealer Services of **************, particularly regarding: Extended warranty or service contract claims or denials Questions about payments, coverage, or contract handling Any other unresolved customer service issues My goal is to gather information and compare experiences from consumers who may have faced similar challenges. This may help identify broader patterns that could be relevant to state or federal consumer protection age... read more
The customer service representative was good, but I could replace the part myself in two minutes. They wanted me to go thru taking it to a repair shop. Waiting for authorization. Then get the part ordered. Then pay to have them install it. We're talk a $500-$600 bill compared to a $200 to just have me replace it and my time dragging it back as forth to the repair shop.
****** was very thorough and helped us out with our problem!
Business response:
*****, **** appreciates you taking the time to share your positive experience. **** prioritizes customer service, and we are so glad to hear we were able to help you. We are here when you need us.
He was very professional and answered all of my questions. So far, American Guardian has been very good, no complaints. Thanks again **
Business response:
****, AGWS is so happy to hear about your experience and appreciates you taking the time to post this wonderful review. Our employees strive for professionalism while providing the best customer service. Glad to hear AGWS hit the ***** Please let us know if we can help in the future.
5 Stars Excellent Experience with Drivers Armor / American Guardian Warranty Services I've had multiple claims through my Drivers Armor ************ Protection plan (purchased through my Kia ******** and everyone has been handled quickly and fairly. The process is straightforward, communication is clear, and reimbursements have been approved without unnecessary back-and-forth. It's rare to find an extended warranty company that actually honors its contract, but **** has done exactly that. I highly recommend them for anyone l... read more
Business response:
********, thank you for taking the time to post such a wonderful review! **** works to ensure our product documentation and processes are concise and simple to navigate. Thanks again for letting us know we are the right track.
**************** called before I was out of the dealerships lot. Very curious and upfront with a few questions. Processing of claim hopefully will go as smooth.
We have had AGWS for over 2 yrs. never an issue as our repair person/company did all the calling and getting the confirmation of covered services. very great experience here in *****. talked to an ****** today and she was able to answer my question and directed what to do next. we are very much satisfied with AGWS.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.7 star rating with 1,103 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.