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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Gro... read more
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are good to work with and seemed to be fair. This was our second time working with them and both instances worked out.
I have been very happy with the service I have received. I came about a claim and was very grateful to talk to *********************** and he was able to come to a agreement that worked for both of us. I highly recommend this company to get insurance through for working with you and great customer service.
Professional, communicative, and friendly. I was pleased with the services and the quality of their work. My vehicle is running good as new, and I am feeling extremely blessed. Thanks for your work!
Business response:
******, thank you so much for taking the time to post such a wonderful review! **************** is a priority at AGWS and we are so glad to hear that you had a positive experience. Please let us know how we may assist in the future.
I have spoken with *** ***************** at American Guardian Warranty and he has assured me that the individuals involved in my claim have been coached on better ways to help their customers with their problems. I am satisfied with the out come and have changed my review based on ***************** assistance in the matter. Review #******
The person that helped me and answered all of my questions was *************************. I have limited knowledge about **s and the ** protection included with my plan, ****** was so helpful and explained how everything works. After our conversation I am left feeling positive and satisfied. She was super helpful, friendly, and informative. Great customer service!
My vehicle warranty with Compass gave great customer service. The dealerships service **** was able to take care of filing my claim for me and my claim was approved in one day. I have the platinum package and they did not pay for all of the claim because part of it was a maintenance issue which was understandable but all in all I am so glad I purchased this warranty!!
Business response:
*****, thank you so much for taking the time to share your positive claim experience! **** strives to process claims efficiently and prioritizes customer service, so it is nice to hear that our efforts are successful! Let us know how we can assist in the future.
Excellent customer service and support. Friendly and professional with patience to clearly explain process in great detail. Very appreciative, supervisor *********************** was a *** to work with on this claim.
After three months of trying to get my warranty refund status from the dealer I contacted ****.The lady I spoke with was the epitome of what customer service is all about. She was friendly, understanding, knowledgeable, and gave me a complete status my request in just a few minutes. Unfortunately I did not get her name but as a result of her competence **** deserves 5 stars and an A+ for customer support.
****** was the person that assisted me...and she could not have been better. so pleased with her attitude, her knowledge of the product, her patience with me, her attentiveness, her willingness to entertain my "stupid" questions. she should be in charge of training!!! i cannot say enough good things about this young lady.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 4.9 star rating with 321 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is open now. It will close at 6:00 p.m.