American Guardian Warranty Services, Inc.

Name: American Guardian Warranty Services, Inc.
Address: 4450 Weaver Pkwy, Warrenville, IL, 60555, US
Telephone: (800) 579-2233
Price range: $$
Rating: 4.9

4.9

★★

211 reviews

|Warrenville, IL 60555 United States

4450 Weaver Pkwy, Warrenville, IL 60555 United States

Closed now

About

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau.

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4.9

★★

211 reviews

5★197

4★13

3★1

2★0

1★0

Reviews(48)

Google Reviews(163)

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Featured

Anna M. on BBB

★★

2 years ago

AGWS is very responsive to all our needs. Today we had the privilege of working with Anne Zito, Chuck Hobbs, David Merryman, Richard Benesch, David Imundo, and Bobbi (in training). Anne was exceptional in her service in not only getting supplies out to a dealership but following up to keep us informed. Chuck, David, Richard, and David all came together to go above and beyond to provide a solution in a timely manner for not only a current situation but also addressed solutions for moving forward smoothly. Bobbi made arrangements to train with client who is unable to attend the scheduled trainings. When our client needed to cancel that appointment Bobbi not only rescheduled but kept me informed! Customer service at it's finest!

DOUGLAS C on BBB

★★

2 years ago

AGWS, FOR OUR FIRST EXPERIENCE USING YOU, VERY PLEASED, NOW FOR SERVICE AT CAMPING WORLD SAVANNAH GEORGIA, WILL EVER GO THERE AGAIN. THANK YOU

Business Response:

Douglas, We are so happy to learn about your positive experience with AGWS! We appreciate you taking the time to write a review. We look forward to working with you again. Thank you!

Lori T on BBB

★★

2 years ago

I have this warranty company for my diesel pusher RV. I have not had any problems with any of my warranty issues/claims. In addition, once the warranty work is completed, they always call me to make sure everything was completed properly and satisfactorily at the dealership.

Business Response:

Lori, this is what we love to hear! We strive to provide excellent customer service at AGWS. Thank you for the positive feedback!

Tony A on BBB

★★

2 years ago

I was skeptical about this company at first. But, when came time for a repair. I was surprised with that excellent customer service. You actually receive feedback from a live person in a timely manner. (In this industry is rare now days) “Pablo” walked me through the steps being followed and explain what was going to happen so, I was in the know at all times.

Timothy W on BBB

★★

2 years ago

Warranty company went out of their way to help out with the repair. Issues quickly resolved.

Business Response:

Timothy, this is what we love to hear! 100% satisfaction is what we strive for at American Guardian Warranty Services. Thank you for the positive feedback!

Gr G on BBB

★★

2 years ago

Every interaction that we have had has been positive. No delays on getting work done. We have had the warranty for just under a year and have had a couple of claims.

Business Response:

Thank you so much for such a great review! We take pride in the products and services American Guardian Warranty Services offers, and we’re happy that has been reflected in your experience. Please contact us if we can be of further assistance.

John w on BBB

★★

2 years ago

AGWS honors what is in the warranty contract. It is important for the customer to perform scheduled maintenance.

Business Response:

Thank you John! We appreciate you taking the time to write a review and we’re happy to hear that you’ve had a positive experience with American Guardian Warranty Services.

Fred Hurst on BBB

★★

2 years ago

AGWS is an incredible company to do business with. From the owner to entry level employees I have found AGWS to be very focused on responding to the needs of their customers, agents and associates. I just had an experience with Anne Zito in the Marketing Dept. where she went above and beyond the call of duty in getting a big supply order to me in record time and efficiency. It is a pleasure to deal with people like this. Fred, Superior Dealer Services, LLC.

Business Response:

Fred, thank you so much for such a great review! At American Guardian Warranty Services, forging partnerships that last is more than just a motto. We value your business and look forward to continuing our partnership.

Karen Mc on BBB

★★

2 years ago

Called American Guardian Warranty Services today, went through prompts and then Customer Service answered. I bought my RV two years ago and didn't remember what services I had purchased. I found one piece of paperwork and learned I had tire warranty. I asked about additional warranty and he could not find it. I hung up. He quickly called back and found coach warranty and I asked for a copy. Most would not keep looking but he did. Thank you Customer Service!