This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Several weeks to have tech come out on this last call. Still waiting for part, then I will have to wait some more for the tech to come and install the part.
Business response:
Stuart, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.
Business response:
Mitesh, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
American Home Shield offers home warranty plans with generously high limits on repairs and replacements plus other benefits, which are reflected in its slightly higher monthly premiums. But with flexible trade fee prices, customers are handed more control over how much they ultimately pay per month.
I was called right away after filing my claim so the appointment for repair could be scheduled
Business response:
Dear Lucas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
Not all vendor/service providers 100% reliable, some much better than others, but in general good and have solved our problems. Reallymost have been good, but the AC and pools less so. . Overall process is easy
Business response:
Corey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
I really like that AMS responds promptly once a service request is placed. However, Their resolution process is very poor. We have the platinum plan and we put in a serice request over a year ago to repair the ice maker and water dispenser on our Samsung refrigerator. In 2022 3 different repairmen and plumber were dispatched and no one could repair it. After several months, we then called and spoke with a customer service representative and he asked if he could sent out another repairmen one last time. We agreed, the repairm... read more
American Home Shield is a very good & reliable home warranty company, will definitely recommend it to my friends & family.
Business response:
Pablo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Quick fix for something that was apparently the root of issues I’ve had for awhile. The only negative comment is the tech is obviously a smoker 😔
Business response:
Audrey, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
The representative was prompt. The representative was both professional and friendly. He was also knowledgeable
Business response:
Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 93,487 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.