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American Home Shield

4.8
  • Home Services
  • Memphis, TN

About this business

Home ServicesHandyman

Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more

Location details

3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.8105,403 reviews
Naga Alla's profile image
Naga Alla 
a year ago

overall experience has been great and the ease of use 

William's profile image
a year ago

I have several contracts (different properties) with AHS. Requesting service online through my account is easy to use. However, I cannot see online what is needed whenever there is a follow up, such as authorizing some part or service no covered, I have to call the contractor or you to find out the next step. Sometimes I am told that you have not receive the contractor report. It would be nice to be able to see the entire status online. I've gone through the dashboard and everything else to see if I can get a status but don'... read more

Melissa's profile image
a year ago

I like the piece of mind AHS provides. We had a period of bad luck with our appliances, and AHS’s contractors were promptly there each time to repair the issue. Our refrigerator required replacement, and the claim process was easy to navigate. We opted for store credit towards a purchase at Lowe’s instead of a replacement. The reimbursement value was reasonable, and the electronic gift card was delivered the next day. We’ve had an excellent experience with AHS! 

Robert's profile image
a year ago

AHS is great and I wouldn't be without it. I'd like to see them be a little faster is all -- that would get them five stars from me. When my AC broke a couple months ago I was dealing with 100+ degree temps for almost three days before a service technician contacted me. Of course, HVAC companies were really busy then, so maybe it wasn't their fault entirely. But I had a similar wait time for a dishwasher repair a few years back. I can do dishes by hand for three days. I was less able to handle the heat. Buying a couple of sm... read more

Charles's profile image
a year ago

AHS set us up with a very reliable repair company in a timely manner and they honored our insurance agreement. We very much appreciate their service. 

Vivian Conger's profile image
Vivian Conger 
a year ago

I like the quick responsiveness of AHS and the people they send out to repair. I like peace of mind the coverage gives me. What I don't like is how reluctant they are to replace items. For example, one service looked at our air conditioner and said it needed to be replaced (of course, I get that they wanted to sell it to us). We called AHS to look at it. They fixed/replaced part of it, but not all of it and what they didn't replace we were told was likely only to last the summer. 

Andrew Moore's profile image
Andrew Moore 
a year ago

Everything has worked out with this company so far. I did have one issue with the service rep. not repairing something he was supposed to which will result in a second service call. I only wish my wife had asked him to fix it while he was at our house but my wife hates asking questions :(. 

Diane's profile image
a year ago

They are professional and had a quick response.. Great company 

Val Honor's profile image
Val Honor 
a year ago

So far things have been fine. I had no say in choosing AHS. I was in escrow when AHS bought out One Guard. One Guard covered Water softeners, AHS does not. One thing I don’t care for is when a service call is requested I have no say over what company is dispatched. I wish I was given a choice so that ai could vet that company. See what their overall ratings are 

Frequently asked questions about American Home Shield

How is American Home Shield rated?

American Home Shield has a 4.8 star rating with 105,403 reviews. 

When is American Home Shield open?

American Home Shield is closed now. It will open on Monday at 8:00 a.m.