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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've used American Home Shield for 15+ years. I've also had clients that have used this company for many years. I haven't had any issues when using this company and would definitely recommend them.
We cannot say enough about AHS s customer service. Our refrigerator required two calls to repair the problem and in the end it could not be fixed. Throughout the entire process AHS was on it, made sure everything was done promptly and never hesitated when the service provider determined it wasn't fixable to replace our refrigerator with a new one. They didn't give us a hard time at any point in this process. In fact quite the opposite, they went out of their way to be accommodating. We feel like we have the best home insurer... read more
all of it,Customer service, quality of product service
Overall satisfaction. Service is quick and great
Customer service is quick. The repair service isn't as quick and sometimes they don't show up on the appointment day. A reschedule is necessary and that's a problem for someone that works.
If I hadn't inquired on our service through chat, I would never have known our case was closed because the part needed was discontinued. So, after the chat I called and spoke to the appliance replacement rep. She was very helpful. Explained the options well. But... Never received the email to make our choice of the options.
Wonderful customer service and glad to have the access to these services.
Overall, AHS is easy to work with and very responsive. Their prices when I first joined weren't bad but they are really getting expensive. I am also not happy that a co-worker gets free offers while I do not-why don't all their customers receive the same benefits?
I like the process however, I did tell the agent about my dishwasher -the fact that I have Multiple Sclerosis and when I turned , I fell into the dishwasher causing the door to be damaged. The agent knew at the time when. Su m supervisor spoke the repair person and told him that the company does not pay for someone can z?!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 105,407 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.