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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Easy to work with. Pleasant and knowledgeable people.
Business response:
Renae, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.
I've used American Home Shield for 15+ years. I've also had clients that have used this company for many years. I haven't had any issues when using this company and would definitely recommend them.
Business response:
Kim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
We cannot say enough about AHS s customer service. Our refrigerator required two calls to repair the problem and in the end it could not be fixed. Throughout the entire process AHS was on it, made sure everything was done promptly and never hesitated when the service provider determined it wasn't fixable to replace our refrigerator with a new one. They didn't give us a hard time at any point in this process. In fact quite the opposite, they went out of their way to be accommodating. We feel like we have the best home insurer... read more
Business response:
Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
all of it,Customer service, quality of product service
Business response:
Romulo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Overall satisfaction. Service is quick and great
Business response:
Jose, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
Customer service is quick. The repair service isn't as quick and sometimes they don't show up on the appointment day. A reschedule is necessary and that's a problem for someone that works.
Business response:
Carla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
If I hadn't inquired on our service through chat, I would never have known our case was closed because the part needed was discontinued. So, after the chat I called and spoke to the appliance replacement rep. She was very helpful. Explained the options well. But... Never received the email to make our choice of the options.
Business response:
Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
Wonderful customer service and glad to have the access to these services.
Business response:
Quanique, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Overall, AHS is easy to work with and very responsive. Their prices when I first joined weren't bad but they are really getting expensive. I am also not happy that a co-worker gets free offers while I do not-why don't all their customers receive the same benefits?
Business response:
Patti, Thank you for your feedback on your American Home Shield experience!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,821 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.