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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
On 8/8/2022 I called to ask for service because my Island spa wasn't getting hot . I was told that someone would call me to schedule . Here it is I have called back 6 times the last person gave me a order number to schedule and told me someone would be in touch today is August 24 and still no call to schedule the repair. No one answers the phone in service so Caveat emptor. I'm going to try one more time today to get it scheduled if no I will go to a second or third party company to have it repaired. I wonder if they do this... read more
Business response:
Hello. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We have sent you a private message to resolve this as soon as possible. Please check your inbox. Thank you.
I bought my pool last summer in August, paid for installation and everything. Was told that someone would reach out to me to set up and appointment. It's now May and no one has reached out. I've called the store location and have spoken to the sales manager, Jim multiple times to see why I haven't been contacted. Both times I've been told he would find out what's going on and reach out to me. Also haven't heard back from him. I would not recommend buying your pool here. They're great when it comes to taking your money but th... read more
Business response:
Hi Jazmin. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback to our management to address. We've sent you a direct message, please check your inbox so we can resolve this issue for you as soon as possible. Thank you.
Do not buy an inground pool from this company! Salesman Chris B. has been a nightmare to deal with. First Chris screwed up my estimate by not including the labor for the pool Crete. My installer quoted me $4,000 more than what American Sale estimated. Had to have 3 separate deliveries because they kept forgetting items. The vacuum hose was the wrong size. The mesh pool cover was the wrong size. I've been waiting since the last week in august for my pool cover which had to be sent back to the manufacturer. Chris first claimed... read more
Business response:
Hi Dave. Thank you for reaching out about your pool cover. To ensure the perfect fit for your pool, Merlin may need to take the cover back to make any adjustments needed. Since every cover is customized for each pool, the measurements alone don't always ensure the perfect result, and we want to make sure to get this right. Your cover should be back to us in 2-3 weeks and we can set up installation for you. You do not need to worry about having a cover if you're closing your pool. You can close it whenever you're ready, and w... read more
We bought a pool last September. Went in early this season as the shut off valve was not working treated Like we were crap. The frogger system is the worst To get customer service is horribly and they could care less about their customers. So sad when this company was smaller they cared
Business response:
Hi Chris. Thank you for bringing this issue to our attention. We're so sorry to hear that you aren't happy with your experience and hope we can remedy this issue for you. We just sent you a DM for some more order information to assist you further. We look forward to hearing back from you!
We purchased a top of the line hot tub and waited approximately 4 months for delivery and installation due to COVID. We were OK with that, but the hot tub is under 1 year old and main pump is already broke. We just received an email, and we have to wait up to 8 weeks for a new pump for a spa that isn't even a year old. American Sales does not care and states oh well that's COVID, and not our problem.
Business response:
Hi Barbara. Thank you for reaching out and letting us know about this issue with your hot tub. We spoke to our Spa Service Team, and the manufacturer's timeline states 4-8 weeks for them to send us the part. This is an estimated time frame and could possibly show up before that, but since Hot Spring has to send this to us, it is unfortunately out of our control until it gets here. We assure you we will reach back out to you once the part comes in to schedule a time to come out for repairs. Thank you for your patience!
This has been one of the worst homeowner experiences. I bought a pool in early November and was told it would be installed late May-early June (it is on our paperwork). We had to pay prior to receiving the pool. After paying, the pool was delivered in March and has been sitting in our garage. We get a text saying our install is July 9. We called American Sales a dozen times. We are transferred to their install department and they never answer or call back. We come to terms with it and get our permit. Months later and without... read more
Business response:
Hi Alyssa. Thank you for reaching out and letting us know about your pool situation. We spoke with your installers today after you contacted us and they are getting the bond for your village and installing today, July 9th. According to your Above Ground Pool Agreement, your installation timeframe states Mid-June, but these dates are not always a guarantee due to inclement weather, manufacturing delays, installer permitting, etc. This is all listed in the same agreement under "General Conditions" for your reference. If you ha... read more
Don't buy a pool from this company. We are living in a nightmare dealing with them. First we put a deposit down in November of 2020. They called us in February telling us we needed to come in and pay-off the balance because our pool was coming in earlier then expected and we were to get our pool in April. We were so excited, because we weren't expecting the pool until June. Then they emailed us telling us that our pool was on back order and we weren't getting it until May. They finally delivered the pool, through a 3rd part... read more
Business response:
Hi Scot. Thank you for reaching out and letting us know about the issues with your pool pump. We're so sorry to hear the troubleshooting didn't work. We will send out a tech to take a look at this on Monday, June 28. We also spoke with David and he does plan on coming back out to repair the driveway for you. Please reach out to us if you have any other questions in the meantime.
Was super excited to get a pool. But no one explained during the sale that they didn't have everything. Honesty is the best policy. Not here. Made the sale is all they cared about. I understand things are behind but tell us. I needed a replacement pool so I would've still bought it. Beware the skimmer is different on their pools, not typical.
Business response:
Hi Michelle. Thank you for providing your feedback on your pool purchasing experience. At the time of sale, we unfortunately did not know about certain manufacturing delays. Our vendors provide estimated dates for when they can get the essential pieces to us, but these were pushed back by them. We want to provide the full pool package and don't want to install a pool without all of its essential items. We apologize for the inconvenience and encourage you to give us a call if you have any other questions at (708) 460-4595.
This store NEVER answers there phone. I been calling for days. I bought an expensive pool now that they got their money they don't care about nothing else. I found my own installers and need a refund on the installation fee I paid to them. Looks like I'll be taking a visit to the store to talk to Chris the salesman in person! Why give a business card if you don't return calls or messages ! Very sad that this well known company has poor customer service and the money I spent like wow !
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.3 star rating with 1,779 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is open now. It will close at 6:00 p.m.