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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bad customer service and warranty beware. Bought a pool from them and had a hole within 5 years
Business response:
Hello Regina. We're sorry to hear about your experience. We truly apologize for any inconvenience you’ve faced. Our goal is to ensure every customer is satisfied with both our products and our service. We would love the opportunity to make this right. Please reach out to our pool service text line directly at 708-550-7253 so we can assist you and work towards a resolution. Thank you for bringing this to our attention.
Another rascist experience. So, Sunday around 2:50pm, I visited the American Sale on 166th & LaGrange. Upon entering the store, I encountered 2 employees, 1 male, 1 female. The female employee was cordial & helpful. The male employee did not speak. I asked the female if they carried a flange for my pool ladder. She immediately replied, "I believe so, let me show you where they are". Upon which, the male employee immediately responded with resounding, "No", "We're all sold out", "No, we don't have any". The female replied, ... read more
Business response:
Hello Hassan. Thank you for providing us with this feedback. We apologize for the experience you had and any misunderstanding regarding the availability of the flanges you were looking for. Our team strives to provide accurate information to all customers, and it seems there was a misunderstanding during your visit. Upon further investigation, the male employee, whom you spoke with, believed we were out of stock based on his recent check for another customer. Meanwhile, the female employee was aware of a recent stock of the... read more
DO NOT BUY YOUR POOL FROM AMERICAN SALE!!! I purchased a pool last year in March. Installers came out, in a hurry and totally DESTROYED my deck. They mangled the deck boards and cut a main support beam. I have been fighting for over a year and still my deck has never been repaired or replaced. They are now ignoring me. I was not able to use the $8000 pool I purchased at all last year!! Stay away! Go to the Great Escape and save yourself the horrible headaches. Read the other posts, I am not the only dissatisfied cus... read more
Business response:
Hello Orlando. We appreciate the opportunity to address your concerns directly. Firstly, we want to clarify that American Sale was not contracted for any deck work, as it falls outside our service offerings. Our policy strictly prohibits our third-party installers from making any modifications to decks without a separate contract in place. Regarding the modification done on your property, it's important to note that it was not conducted through our official channels. It appears this work was done as an unauthorized, cash tr... read more
After you sign the paperwork to purchase a pool, get ready for a stomach ulcer. American sales does not install your pool. I had the luxury of a landscape company that can't speak English install my pool and leave my yard a mess. The side walls of my pool were all creased with dents and two liners later, the pool still leaks because they don't properly install the liner. and if you have any issues with your pool, you cannot call anybody you cannot call the store. The sales people won't help you. You have to text a number and... read more
Business response:
Hello Marek. We are truly sorry to hear about your experience, and we understand your frustration. Your feedback is important to us, and we would like to look into this matter further to address any issues you may be experiencing. Could you please send us a private message with your email address and full first and last name? We will do our best to resolve this situation as quickly as possible. Thank you for bringing this to our attention.
We purchased a pool from American Sale, in preparing to open it up for our second season, we noticed a small in the wall. I have been dealing their customer service for 5 months now, to no avail. They have been giving me the runaround, saying they are going by the manufacturer guidelines, it will cost approximately $3000 to fix something we used for one summer. American Sale take's ZERO responsibility for the product they sell and does not have the customer's backs. Buy your products elsewhere.
Business response:
Hello Peter. Thank you for taking the time to provide us with this feedback. We're sorry to hear that this was your experience. We understand your concern regarding the cost of the repair. However, we'd like to clarify that your warranty had expired, and our customer service team made every effort to negotiate the most discounted rate with the pool manufacturer, considering the situation. Unfortunately, the rate offered by the manufacturer was their final decision, and regrettably, we have no control over their pricing. We a... read more
Think twice about purchasing from American sales. Purchased a pool heater on June 29 and professionally installed on July 3. On August 15, heater started leaking. Service determined a leak in he hest exchange. Store said not covered under warranty due to pool chemical imbalance. Sent text saying they can replace at a cost of $650. Gladdy will sell you product but doesn't stand behind
Business response:
Hello. We're sorry to hear about the issue you've encountered. After thorough assessment, it was determined that the damage to the heater was a result of extremely low pH and alkalinity in the water, which led to exchanger corrosion. In this scenario, the responsibility for maintenance and water chemistry lies with the pool owner, as maintaining proper water balance is crucial to ensure equipment longevity. Unfortunately, such damage isn't covered under warranty. However, we would be more than glad to order you a replacement... read more
young man, blonde hair, white, tall ish, working the register seemed like he had a bad day. or several bad days. he couldn't be bothered to help any of the customers in line and just walked off the register. the other cashiers, both young ladies, were so helpful. they made the experience delightful. that young man should find a new job if he hates his current one...
Business response:
Hello Jeffrey. Thank you for taking the time to provide us with this feedback. We have sent this on to our management to address. Please be assured that we take all customer feedback and concerns very seriously and will address your experience internally. Thank you.
On 8/8/2022 I called to ask for service because my Island spa wasn't getting hot . I was told that someone would call me to schedule . Here it is I have called back 6 times the last person gave me a order number to schedule and told me someone would be in touch today is August 24 and still no call to schedule the repair. No one answers the phone in service so Caveat emptor. I'm going to try one more time today to get it scheduled if no I will go to a second or third party company to have it repaired. I wonder if they do this... read more
Business response:
Hello. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We have sent you a private message to resolve this as soon as possible. Please check your inbox. Thank you.
I bought my pool last summer in August, paid for installation and everything. Was told that someone would reach out to me to set up and appointment. It's now May and no one has reached out. I've called the store location and have spoken to the sales manager, Jim multiple times to see why I haven't been contacted. Both times I've been told he would find out what's going on and reach out to me. Also haven't heard back from him. I would not recommend buying your pool here. They're great when it comes to taking your money but th... read more
Business response:
Hi Jazmin. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback to our management to address. We've sent you a direct message, please check your inbox so we can resolve this issue for you as soon as possible. Thank you.
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.4 star rating with 1,962 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is closed now. It will open at 10:00 a.m.