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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
DO NOT BUY A HOT TUB FROM THEM. Mine has been broke over 6 months. no one will call you back in customer service. They do nothing to help you replace the parts. Service is horrible and some thing that is over $10,000 barely worked a year and has been broken for over six months.
Business response:
Thank you for providing your feedback and letting us know about this issue, Katie. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback directly to our Spa Service Department to address. Someone from our team will be reaching out to you to look into this matter further. Thank you.
Do not use them! Delivery folks are terrible. Customer service doesn't care, and they don't have technicians available when needed. Their “white glove” delivery of my $11k hot tub included 4 guys dropping it off the trailer, at least 4ft high and looking around to see if anyone saw, continuing to set it up and didn’t even check to see if anything happened. They were just in a rush to get it done and get out of there! I go to wipe it down and I find broken pieces!? C’mon! Then I gotta war dial your customer service # over... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brennan. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Our Spa Service Department has been informed and is scheduled to come out today 10/3 and resolve any issues. We completely understand your frustration and thank you you for your time and patience while we work to resolve this issue.
Over a year ago, in February/March 2021 I believe! We ordered/purchased a hot tub and paid cash. Almost 5k!!! The delivery was delayed because of the cargo ships being stuck in the canal.. we finally received our hottub in late April. But it didn't come with stairs or a lidlift!! Both, we were told, were on back order… for over a year!!! I expressed that we would need stairs sooner than that, as my husband is disabled and needs them to get into the hotttub more easily. After no word from the store about the stairs…for rough... read more
Business response:
Hi Tammy. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We completely understand your frustration and have sent this feedback on to our management to address. After looking into this matter further we see that the products were in fact on backorder. They arrived to our facility on June 15th and were not checked in to the store’s inventory database until later in the day on June 18th. This may be the reason you were not contacted righ... read more
American Sale in Orland Park is absolutely the worst place to purchase a spa. The general manager Tom E and most of the technicians have no idea how to properly fix an on going issue with my spa heater. My circuit breaker continually trips and has been replaced once and the the technician tells his boss it was initially installed wrong but he replaced it anyway because he was already in the process. The technician was supposed to replace the circuit again today and said he replaced the wrong circuit breaker because he was in... read more
Business response:
Hi Brian. Thank you for taking the time to send us this feedback. We are very sorry to hear this. We have sent this feedback on to our management to address. After looking into this matter further we were informed that the after coming out to fix the breaker, you had asked us not to return to your property and claimed you would fix the product yourself. If there is anything else we could assist you with moving forward please reach out to our Spa Service Department and we would be happy to help. Thank you.
Do not buy an inground pool from this company! Salesman Chris B. has been a nightmare to deal with. First Chris screwed up my estimate by not including the labor for the pool Crete. My installer quoted me $4,000 more than what American Sale estimated. Had to have 3 separate deliveries because they kept forgetting items. The vacuum hose was the wrong size. The mesh pool cover was the wrong size. I've been waiting since the last week in august for my pool cover which had to be sent back to the manufacturer. Chris first claimed... read more
Business response:
Hi Dave. Thank you for reaching out about your pool cover. To ensure the perfect fit for your pool, Merlin may need to take the cover back to make any adjustments needed. Since every cover is customized for each pool, the measurements alone don't always ensure the perfect result, and we want to make sure to get this right. Your cover should be back to us in 2-3 weeks and we can set up installation for you. You do not need to worry about having a cover if you're closing your pool. You can close it whenever you're ready, and w... read more
Walk. I mean RUN as far away from this place as you possibly can. Absolutely horrible customer service. Chris Boswell lies just to make a sale then turns his back after spending tens of thousands. When you have issues you’re directed to Sherry Klepetka who is in their customer relations dept. Sherry is literally a ghost, doesn’t answer calls, emails, etc…. Then when you finally get ahold of anyone with some type of authorization they have a “what do you want me to do about it” attitude. We have had nothing but problem... read more
Business response:
Hi Richard. We're sorry to hear you've had difficulties reaching us. Unfournately, Sherry left the company and Chris moved into a new role, so that may be why you've been having some difficulties getting into contact. We just sent you a DM to assist you further. We look forward to hearing back from you!
Awful experience. My sales person confirmed everything was in stock. On shipping day we learned that many items were on back order. I can’t believe the lack of transparency.
Business response:
Hi Katie. Thank you for reaching out and letting us know about your experience. We apologize that your pool heater has been on back order. Shipping times from our vendors have unfortunately been slower than normal due to production issues. You are first on the list to receive this product when it comes in! Right now it's estimated arrival time is early August. If you don't want to wait, we can always refund the heater cost to you. Please reach out to us if you have any other questions.
This place is a ripoff! I am extremely dissatisfied with the customer service. First off bought a swing set back in May was told it would be delivered May 14th to which it was not. Called got hung up on several times. Stopped in and was told oh wait it will be delivered May 22 guess what no swing set. Tried calling again hung up on again! I went into the store again to purchase a pool. Salesman told me it would be installed second week of July cool and that my swing set would be here the following week. Got my pool delivered... read more
Business response:
Hi Jenna. We're so sorry to hear about your order issues. We'd be more than happy to investigate this. We just sent you a DM to assist you further!
I am extremely dissatisfied in the customer service that was provided since purchasing an over 5 thousand dollar pool. The pool did not come with an installation manual. I called several times. I was promised phone calls back and never received them. I was emailed an upside down manual for a different pool model. You would think after making such a purchase American sales would provide more efficient compassionate customer service. I purchased a pool from American sales 24 years ago. Took that pool down to place this new pur... read more
Business response:
Hi Jazzmyn. Thank you for your feedback with your installation manual. All pools come with the manual within the same bag as the hardware. So, if you have that, it should be in the same bag. We spoke with our Store Management and they provided you with the instructions to the Regency, an almost identical model, just with thinner framing. Since the manuals are within the pool itself, we don't always carry these around the store, but they wanted to provide something you could utilize. Feel free to call Vogue directly with the ... read more
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.3 star rating with 1,823 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is closed now. It will open at 10:00 a.m.