American Sale - Orland Park

Name: American Sale - Orland Park
Address: 16660 South La Grange Road, Orland Park, IL, 60467, US
Telephone: (708) 460-4595
Rating: 4.4

4.4

Retail
Orland Park, IL

About this business

Retail Outdoor Furniture Stores

Location details

16660 South La Grange Road, Orland Park, IL, 60467, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 7:00 p.m.
Tue	10:00 a.m. to 7:00 p.m.
Wed	10:00 a.m. to 7:00 p.m.
Thu	10:00 a.m. to 7:00 p.m.
Fri	10:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 6:00 p.m.
Sun	10:00 a.m. to 6:00 p.m.

4.41,962 reviews

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Diggity D.

4 years ago

Do not buy an inground pool from this company! Salesman Chris B. has been a nightmare to deal with. First Chris screwed up my estimate by not including the labor for the pool Crete. My installer quoted me $4,000 more than what American Sale estimated. Had to have 3 separate deliveries because they kept forgetting items. The vacuum hose was the wrong size. The mesh pool cover was the wrong size. I've been waiting since the last week in august for my pool cover which had to be sent back to the manufacturer. Chris first claimed... read more

Business response:

Hi Dave. Thank you for reaching out about your pool cover. To ensure the perfect fit for your pool, Merlin may need to take the cover back to make any adjustments needed. Since every cover is customized for each pool, the measurements alone don't always ensure the perfect result, and we want to make sure to get this right. Your cover should be back to us in 2-3 weeks and we can set up installation for you. You do not need to worry about having a cover if you're closing your pool. You can close it whenever you're ready, and w... read more

Chris S.

4 years ago

We bought a pool last September. Went in early this season as the shut off valve was not working treated Like we were crap. The frogger system is the worst To get customer service is horribly and they could care less about their customers. So sad when this company was smaller they cared

Business response:

Hi Chris. Thank you for bringing this issue to our attention. We're so sorry to hear that you aren't happy with your experience and hope we can remedy this issue for you. We just sent you a DM for some more order information to assist you further. We look forward to hearing back from you!

Barbara S.

4 years ago

We purchased a top of the line hot tub and waited approximately 4 months for delivery and installation due to COVID. We were OK with that, but the hot tub is under 1 year old and main pump is already broke. We just received an email, and we have to wait up to 8 weeks for a new pump for a spa that isn't even a year old. American Sales does not care and states oh well that's COVID, and not our problem.

Business response:

Hi Barbara. Thank you for reaching out and letting us know about this issue with your hot tub. We spoke to our Spa Service Team, and the manufacturer's timeline states 4-8 weeks for them to send us the part. This is an estimated time frame and could possibly show up before that, but since Hot Spring has to send this to us, it is unfortunately out of our control until it gets here. We assure you we will reach back out to you once the part comes in to schedule a time to come out for repairs. Thank you for your patience!

Alyssa N.

4 years ago

This has been one of the worst homeowner experiences. I bought a pool in early November and was told it would be installed late May-early June (it is on our paperwork). We had to pay prior to receiving the pool. After paying, the pool was delivered in March and has been sitting in our garage. We get a text saying our install is July 9. We called American Sales a dozen times. We are transferred to their install department and they never answer or call back. We come to terms with it and get our permit. Months later and without... read more

Business response:

Hi Alyssa. Thank you for reaching out and letting us know about your pool situation. We spoke with your installers today after you contacted us and they are getting the bond for your village and installing today, July 9th. According to your Above Ground Pool Agreement, your installation timeframe states Mid-June, but these dates are not always a guarantee due to inclement weather, manufacturing delays, installer permitting, etc. This is all listed in the same agreement under "General Conditions" for your reference. If you ha... read more

Scot J.

4 years ago

Don't buy a pool from this company. We are living in a nightmare dealing with them. First we put a deposit down in November of 2020. They called us in February telling us we needed to come in and pay-off the balance because our pool was coming in earlier then expected and we were to get our pool in April. We were so excited, because we weren't expecting the pool until June. Then they emailed us telling us that our pool was on back order and we weren't getting it until May. They finally delivered the pool, through a 3rd part... read more

Business response:

Hi Scot. Thank you for reaching out and letting us know about the issues with your pool pump. We're so sorry to hear the troubleshooting didn't work. We will send out a tech to take a look at this on Monday, June 28. We also spoke with David and he does plan on coming back out to repair the driveway for you. Please reach out to us if you have any other questions in the meantime.

Michele M.

4 years ago

Was super excited to get a pool. But no one explained during the sale that they didn't have everything. Honesty is the best policy. Not here. Made the sale is all they cared about. I understand things are behind but tell us. I needed a replacement pool so I would've still bought it. Beware the skimmer is different on their pools, not typical.

Business response:

Hi Michelle. Thank you for providing your feedback on your pool purchasing experience. At the time of sale, we unfortunately did not know about certain manufacturing delays. Our vendors provide estimated dates for when they can get the essential pieces to us, but these were pushed back by them. We want to provide the full pool package and don't want to install a pool without all of its essential items. We apologize for the inconvenience and encourage you to give us a call if you have any other questions at (708) 460-4595.

Angie F.

5 years ago

This store NEVER answers there phone. I been calling for days. I bought an expensive pool now that they got their money they don't care about nothing else. I found my own installers and need a refund on the installation fee I paid to them. Looks like I'll be taking a visit to the store to talk to Chris the salesman in person! Why give a business card if you don't return calls or messages ! Very sad that this well known company has poor customer service and the money I spent like wow !

JoEllen G.

5 years ago

Purchased a pool from the Orland Park location in June of 2020 I was told at the time the installation would not be until this spring 2021 I was ok with that considering covid. My problem started when I payed for my pool fully in March of 2021 as per their request stating I would have installation in early May. Actually received an install date through a text message for May 4 2021 and in the message it said we would have to have a 6 foot clearance into our yard in order for them to bring in a backhoe! We never knew this whe... read more

Business response:

Hi JoEllen. Thank you for reaching out and letting us know about the issues with your pool installation. We apologize for the wait time you had for scheduling a hand dig installation and understand why this is frustrating with the warm weather here. We are glad we can confirm that you are now scheduled for installation on Sunday, June 6th with Esparza Pools. If you have any other questions, please give us a call at (708) 614 - 6552. We hope you enjoy your pool this summer!

Nancy R.

5 years ago

This place is HORRIBLE. DO NOT BUY FROM HERE. YOU WILL BE VERY DISAPPOINTED. They are sales people that do not help you beyond the sale. I bought a HotSprings salt water hot tub. It didn't work at first because the delivery guys put the salt part upside down. So that was over a week wait before they came out. They said it was an electrical wiring issue. They came to fix that problem - not an electrical issue. They left and after a day of running, the heater wasn't working. Again they said it was an electrical i... read more

Business response:

Hi Nancy, thanks for reaching out to us and letting us know about this issue with your spa. We've elevated this issue to our Field Service Manager to address and make right for you. He will be reaching out to you shortly to talk this through and connect with your electrician to ensure everything is working properly with all the correct parts. We apologize for the delay this has caused for you to enjoy your spa and look forward to speaking with you soon!