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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My pool was installed a year ago and has been nothing short of a complete and utter nightmare. This is everything that happened to me last year as of August 25, 2017, that I expressed to John V and all he could do was send me a follow up e-mail about a water truck I owed him money for. This is laughable and why I will never, EVER do business with American Fail ever again. I have had my pool open for 83 days (as of 8/25/17). In those 83 days, I have also spent an additional $1,759.59 on chemicals and parts needed to successfu... read more
Business response:
Hi Sarah. Thank you for your valued feedback. We are very sorry for the disappointment you feel regarding your inground pool purchase and service. We notice in your review that the majority of the issues you refer to were in 2017. We do not have any current open service orders on your pool. The most recent order we see is in June when we replaced your liner and cut in skimmers and lights for your pool. We hope that you are using and enjoying your pool this summer! As you may already know, John V. and RJ no longer work for ou... read more
We purchased a hot tub several years ago and needed service because of a leak. We called in october and the said it was best we fix in the spring. We called and called. They have missed scheduled appointments and when the finally came out after 4 months and replaced a part they never called to let us know they came and again rhe hot tub was leaking. We called the store manager....service and corporate. No returned calls. We will never purchase anything again from them. There service department is terrible. Be ware!!... read more
Business response:
Hello Laura. Very sorry to hear that you have had trouble getting through to our Spa Service Department. We can't see your last name to look up any records, but we would like to look into this for you and assist! Could you message us with your last name and/or phone number so we can look into our database for you? We would like to address this with our personnel handling these requests as well. Thank you!
Had in ground pool installed. Nothing but a headache. Wish I could go back in time and not if done this. They do not stand behind there work.
We hired American Sale to install a new pool. The project was over priced, poorly managed, no communication without prompts from us and it's still not completed. Looking back I would rather not have gone through the headache and put that money into college funds. And don't let all the fancy advertising and booklets fool ya
Business response:
Hello. We apologize that you did not have a good experience with your pool installation. If we could have some more information on your order, we can certainly look into this for you. We hire 3rd party installers to install our pools and hold them accountable for any lack of communication or poor service they give to our customers. We would like to look into this for you and find out what happened but we will need your last name or phone number to look up your order. Please message us back at your earliest convenience. Thank... read more
I'd give this place a 4 or 5 if they had better customer service. I don't even bother with them any more. I prefer Great Escape or Aqua Pools for my swimming pool needs.
Business response:
Hi George, Thank you for taking the time to share your experience. We take your feedback seriously and apologize that your experience was less than 5 stars. If you would be willing to, please message us more details so that we can work with our team and make improvements. We would like to earn your business back and if you do revisit our store please let us know how we did.
NEVER going to buy a product from this company again. worst customer service ( if that what you want to call it) bought a semi-inground pool, signed a contract for a product we have yet to receive over a month has gone by and we are still trying to get a working pool. We've been lied to over and over again. our liner came with a hole in it and their solution was to patch the hole when we haven't even used it. they are getting us a new liner only after we had to fight for one and they acted like they were doing us a favor and... read more
Business response:
Hello Jessica. We are very sorry for the inconveniences you have described. This is not the level of customer service we have come to be known for. We are sorry about the hole in your original liner. We're glad we were able to replace it, but this should not have been a "fight" to get as you have described. Without your last name or phone number, we can not find your order in our system to see any of the customer service notes that may have been entered. If you wouldn't mind sharing that information, we can certainly look in... read more
Walked in to buy a pool...employees were nowhere to be found. There were no prices displayed on the pools for me to serve myself, so I went down the street amd bought a pool from The Great Escape.
Business response:
Hi Mel, Thank you for reaching out to us. We apologize about the experience you describe that you had in our Orland store. We will be sure to talk with the team there regarding floor coverage and having customers greeted as they wait for the product specialists who may be working with other customers. We appreciate your feedback to help us make improvements.
Had them put pool in inground they put walls up with screws no pads over screws witch otherpool people say need to be done and linner to thin for pool also so keep getting holes in liner also filter was way to small guy said it was a hot tub filter don't even deserve one star try calling just get machine just a over all shitty job John j Ok so they finally had someone come out says there are 20 plus holes in liner and they just want to make excuses saying it could be robotic cleaner but holes only in 2 spots cleaner ... read more
Business response:
Hi John, Would you be able to message us your full name and zip code so that we can look up your pool order? If you have your order number we can look it up that way, as well. This way we can check all the products listed for your order/install. We can also then have our Director of Stores reach out to you in order to assist with discovering what issues we need to readdress. Sincerely, The American Sale team
Visited the American Sale store on Army trail Rd the other day. Looking for a set of stairs for our hot tub, nothing there less than $200 in stock. The Great Escape has them for $59 and a lot in stock. American Sale way over priced. So then we picked up a couple rafts with $5 rebates, always remember to read the rebate at American Sale. Received an email, from: Robert Jones President, with a rebate, well i would not call this a rebate, it was a store credit on my next purchase. Here is the definition of a rebate: rebate de... read more
Business response:
Hi Steve, thank you for your feedback about our rebate program. It was good to be able to connect with you via email and discuss how our program works and get your input on what you like to see in a rebate program from a customer standpoint. Our current program is similar to other retailers in terms of a rebate being given in the form of a merchandise credit. However, we value our customer's and want to listen to what they look for in a great shopping experience so that we can continue to review our processes and make imp... read more
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.3 star rating with 1,779 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is open now. It will close at 6:00 p.m.