ARW Home

Pam W 

on BBB

2 years ago

After looking at the contract versus what I was told on the phone when getting service, I decided I did not want to go with this company. I was also told that I would get the initial set up charge back if I decided to cancel service before 30 days. Seemingly, this company does not want to do refunds or cancel service when a customer is clearly dissatisfied! I have called 3 times to cancel service and get the first month fee back. The first time, I spoke with one of the reps that does the cancellations and she strongly tried ... read more

Jenny V 

on BBB

2 years ago

****no! Stay away from them! I had them for almost a year until I needed to make a claim in April 2022 and the guy on the other end had said I no longer had an account with them then hung up on me. Well, since then they have have been taking out the money from my account since then, almost 1000 dollars. I've emailed multiple times and no response, been kicked of their site and called plenty with me being on hold for almost 2 hrs then hung up on. Stay away! Will not help but will take your money! 

Love W 

on BBB

2 years ago

This place is horrible and scamming people out of money. They make it almost impossible to get any services done by having no email to contact them, no online account portal that actually works, and extremely long wait times over the phone of one hour to one hour and thirty minutes every time, to get people to have a warranty they have paid for and not give them any services on it, I called 3 times in one week to get one appliance serviced, was put on hold for over an hour each time and ended up being told they would call ba... read more

Crystal B. 

on BBB

2 years ago

Our water heater went out. I spent so much time on hold with this company trying to start and then follow up on a claim, only to have them say they couldn't get anyone to do the work for what they pay under the warranty. Their solution was to send me the $300 TO FIND SOMEONE MYSELF. The $300 was meant to cover travel, parts, and service so I'm not surprised no company was willing to take the job. They make it very difficult to NOT RENEW the plan. I have to cancel, even though I have not opted to renew. But again, I've been l... read more

sharon L 

on BBB

2 years ago

RUN I am going on week 4 and still have no heat. I have been told by several people they would call me to let me know whats going on nope not a one. The one call I did get stated I had to pay out of pocket 260.50. and this was a company called AIG? ARW uses a middle man a company called ****** who uses a middle man called AIG. What the?and I still have no answers as to when I will have my heater fixed. I have been lied to, the phone hung up in my face,and switched from company to company for over a month. In the beginning I ... read more

Michael K 

on BBB

2 years ago

Absolutely horrible! Won't cover what they say they will cover. We bought the service and Platinum Delux plan and they slipped in Caps after we paid them (it was a link in coverage letter). I found out on a Plumbing claim which cost $1,100 and they said their limit is $500 for the year. So, less then 2 months in and I have no coverage for the remaingin year. We tried to open a claim for our garage door which had a spring (explicitly covered on page under Section VI, Subsection 1, paragraph C, letter f) and claimed nothing is... read more

Lester G 

on BBB

2 years ago

They are worthless, I was put on hold for about 2hours and got them to shut me off no support and paid extra fee for my freezer and they transfer my refrigerator to my freezer when I had problems with the both of them, so please take heed ARW WILL NOT GET ANOTHER DIME FROM ME, THEY DON'T TREAT THEIR CUSTOMERS VERY WELL AND THEY DON'T *********** THE SAME DAY, LYING AND FALSE ADVERTISING ON TV DON'T GO THERE WITH ARW THEY ARE FALSE AND FULL OF S*** 

Francisco V. 

on BBB

2 years ago

When I buy the policy they promised they fix if they don't they will replace 2 years later they want to send me a check of $289 and that's it no fix no replace this company A R W is American Residential Warranty is fraud no good 

Ann Z. 

on BBB

2 years ago

I spoke with a sales person who actually told me I should go to this website to check out a competitor company because that competitor company had poor ratings. And in doing so, I see that her own company that she works for has awful ratings also. She promised that they are the ONLY *** backed up company and that they have partnerships with GE and LOWES which helps reduce costs due to their discounts. She really had a strong sales pitch, except didn't realize how poor the customer service is (which isn't even her job since s... read more