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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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ARW has given me a terrible service. I placed a claim 10 days ago for my refrigerator. They sent a technician the next day. The technician determined the compressor needed replacement. He submitted his report, along with an estimate of the repair cost. I called ARW the next day and was told the issue was "being evaluated" and I would get approval for the repairs promptly. Here we are 10 days later and I still haven't heard from ARW. I have called every day and gotten all kinds of excuses from their customer service represent... read more
Business response:
Thank you for your feedback, *******. We have examined your complaint and, as previously mentioned, we are waiting for the estimate. An escalation has been submitted on your behalf, and we are actively working to resolve your claim. You can anticipate contact from our claims team today regarding the available options to settle this matter. We regret the inconvenience caused and are committed to resolving this promptly for you.
Totally disappointed. Fraud, a contract applied to my account that I didn't approve of. Theft, money taken from account, beside my monthly payments. They said it was in error...of course it is...check your accounts people. Continuously asked to speak to a manager...Denied.
Business response:
Thank you for your feedback, *****. As a reminder, all of our calls are recorded for quality assurance. Upon review, we confirmed that you consented to upgrade your plan, which remains active. Should you have any questions or need further assistance, please don't hesitate to contact us.
American Residential Warranty, ARW, has treated me very badly. On May 1, 2024, I purchased a home warranty from them. The **** ****** informed me that after reading the documents associated with the warranty, it was my option to cancel or keep the policy. I had 30 days to do so and get a full refund.On May 3rd, I called and spoke with **** in retention to cancel. Several reasons to cancel the policy, such as inferior phone system and some policy details were the driving factors. I received a cancellation number beginning wit... read more
Business response:
Hello Ms. ******* It was a pleasure speaking with you today. As we discussed, your refund request was processed late yesterday afternoon, which is why you received a follow-up call this morning and another from the escalations team to confirm that the matter has been resolved. We hope this addresses your concerns and we offer our apologies once more for any miscommunication.
American Residential warranty is ripping me off I do believe it's because we are senior citizens. I called to get my water heater checked they charged me the service fee which is what I am supposed to pay, that helps cover the technician to come out and check the appliance. Then the technician came out and is charging us a fee of $150 for coming out to check our water heater. He then said he will be charging us $3500.00 to replace our water heater. (WOW) I than called American Residential Warranty back about this discrepancy... read more
Very poor service and response. Does not insure work is completed by their contractors. On 2 issues they sent someone out, and then never came back to repair, I had to do the repairs, that were covered, and neither company made it right. They do not respond in timely manner. DO NOT RECOMMEND THIS COMPANY.
Business response:
****, thank you for bringing this issue to our attention and for taking the time to leave us a review. We assure you this is not the level of service we strive to provide our customers.
Do NOT purchase. They are not available 24/7. They do not resolve any claim which is how they stay in business and make money. Invest the annual premium in a bank account. Youre welcome!
Business response:
Thank you for your feedback, Sharon. We apologize for the delays and are investigating.
I signed up with this company about one month ago. They stated my monthly fee would be $64.99. In there website when I went to pay they asking me to pay $81.84. I refuse to pay this amount. I sent an email to customer service to get this corrected, but received no reply. What kind of company is this?
Business response:
Hello, *****. We appreciate you taking the time to leave a review. Indeed, your monthly payments amount to $64.99, as shown on your account. Should you have any inquiries, please don't hesitate to contact us directly at **************.
Disgusting company and I say that with the upmost disrespect. I have been paying for 1 year and have yet to file a claim. Had issues with my hot water heater. Cost me 125 to get a person to come out to my house. The technician was there all of 5 minutes. Said I needed a new hot water heater. A week later I get a phone call saying they are covering only $215 of an $1100 new hot water heater. So I paid the $80 per month subscription and the $125 dollar for the tech to come and they are only reimbursing me 215. So for this I go... read more
Business response:
Thank you for taking the time to leave us a review, *******. We understand that you are not satisfied with the outcome of your claim. However, if you refer to the plan's Declaration of Coverage, you will see that we offered you the remaining limit of liability available for your claim. We provide all of the plan coverages, terms, and conditions along with a 30-day money-back guarantee so that you have enough time to review the coverage and make sure it suits your needs. We hope this explanation helps you understand how the ... read more
Terrible, horrible service. When u call in, you will wait on the phone for long periods of time. I called in about a dishwasher and they sent me a technician from Mattress Haven, that guy did nothing !! He told me to use vinegar. He didnt take anything apart he did zero investigating. I paid $100 for that, along with my monthly membership dues. I called in about it and nothing. This company is a complete ****. Save your money! I spoke with a local appliance owner who said he no longer contracts with these companies because o... read more
Business response:
Thank you for your review, ****. We understand that your unit had stains caused by hard water and rust, but the technician did not find any other issue with it. Unfortunately, in order for us to repair or replace an item, there must be a cause of failure. You had the option to hire another technician for a second opinion and file for reimbursement, but it seems that you did not do so. We followed the terms and conditions of your plan, and the outcome of your claim was in accordance with them. We understand that you may have ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.