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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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**************** agents are good. ********************** after filing 2 separate claims, they didnt cover either. Almost like they found a excuse not to accept the claim. Saying it was an act of God and not wear and tear. I canceled immediately.
Business response:
Thank you for taking the time to submit a review. We have carefully reviewed your account and found that you hired your own contractor to handle the repair. Based on your contractor's findings, he submitted that the cause of failure was due to an act of God. Unfortunately, according to the terms and conditions sent to you, such events are not covered by the policy. We understand that this may not be the outcome you were expecting, but we followed the terms and conditions of the policy as per your service provider's findings... read more
This company is a scam. I have waited over 1 month for my oven to be repaired or replaced. The replacement cost for my double wall oven would be at the least ********. They have sent a technician 2 times. Now they say because they attempted to fix the oven and spent $800.00 doing thisthey will now give me $600.00 in a check. The oven still is not working at all. I paid$ ******* this year for the home warranty plan. I feel ripped off.
Business response:
Thank you for submitting your claim, *****. We have carefully reviewed the situation and found that although ************** did their best to repair your unit by replacing the main control board and circuit board, they were unable to do so due to the unavailability of certain parts which are no longer being manufactured due to the age of the unit.In light of this, we decided to issue you a check for the remaining Limit of Liability as shown on your declaration of coverage page. This is in accordance with the terms and condit... read more
If I could give zero stars I would. After being a loyal customer for over 10 years we had to cancel our policy. After all the money weve paid in premiums with only a couple claims that resulted in no parts being replaced. Weve made them nothing but money. In November we called to have our dishwasher repaired, the technician came out, said it was the control panel and he would be back the following week with the part. Three weeks later my husband called him to see why he had not been out, said he was still looking and her wou... read more
Business response:
*****, we have carefully reviewed your complaint and have initiated an investigation into the handling of your claim. We have already spoken with your husband and are actively working on making things right for you. We understand the inconvenience caused by the delays in ordering parts and not being able to locate them. Our team is committed to resolving this issue as soon as possible and turn your bad experience into a positive one. We will keep you updated on the progress of our investigation and will contact you as soon ... read more
I have NEVER been so angry in my life! I've had this policy for over a year and never filed a claim. 1st thing is that our payment increased twice in the last 18 months. I turned in a claim last week for refrigerator repair. I was first told that they would give me a "buy out" of $1,400. Then changed that to we'll send a serviceman. 2 days went by without a word. I called just now and was told they couldn't fix it and would give me a buy out of $350!! Plus the $125 service call fee. NO ONE even came to look at the refrigerat... read more
Business response:
Hello *****, we have received your review and tried to contact you to discuss our findings. We understand that you are frustrated with the recent price increase, but please keep in mind that it is due to the current economy. Our investigation has shown that the best solution, considering the limit of liability on your plan, was to provide you with a cashout offer. We have reviewed the recorded calls and could not find any evidence of a $1400 cashout offer. However, we did hear you telling our agent that you had the Declarati... read more
Its a joke people cancel mine its worthless company wont except their insurance good luck
Business response:
Dear ******, Thank you for your feedback. We have looked into your claim and found that in order for us to process a reimbursement, we require a detailed invoice along with the cause of failure. Unfortunately, the handwritten letter on the business letterhead that you provided is not sufficient for us to approve your reimbursement request. We kindly request that you provide us with the business invoice that shows the repairs completed, cost breakdown, and the cause of failure, along with the date of repair. Our authorizat... read more
Company is a *****. Was charged over 200 dollars for service never received. Would not refund money and we still had to repair the issue ourselves. Plan on spending hours on hold ,no texts, emails,or call backs as promised. Lies and headaches are all you'll get with ARW.
Business response:
*****, we apologize for the inconvenience caused by our service and understand that you are unhappy with it. We have investigated the matter and discovered that you resolved the issue before our technician arrived and did not inform us to close the claim. If we had been notified, we would have closed the claim and reimbursed the $125 trade service fee you paid. Also, if you had informed us that you resolved the issue on your own, we could have reviewed your claim for possible reimbursement. We appreciate your time and wish y... read more
Company is a fraud. Was charged over 200 dollars for service never received. Would not refund money and we still had to repair the issue ourselves. Plan on spending hours on hold ,no texts, emails,or call backs as promised. Lies and headaches are all you'll get with ARW.
I am very dissatisfied with the service. ************** was great that they sent, however no one from ARW would answer when called about the alloted amount allowed. Then waiting on hold for 20 minutes, when told that my wait time would be 25 minutes, and was disconnected. This happened 3 times at the 20 minute **** each time. Unable to check the status of a claim until it's after hours when obviously no one will be able to answer. My husband is a 100% disabled medically retired Marine with cancer. His body can't regulate his... read more
Horrible customer service, I have been waiting over 2 weeks for my claim to be resolved!! Plumber came 3/20/24 told me Water heater needs to be replaced, and electrical breaker needed to be shut off (no cold water) it is currently 3/26/24 and I just called Plumber directly and was told ARW wanted a better price on water heater!Too expensive for them, yet my family of 6 (4 kids) should wait more time so ARW can save a couple dollars!! Dont fall for there promises, honestly expected better for the price they charge monthly!! E... read more
Business response:
*******, we apologize for the negative experience you had. We hope the buyout check you'll receive will help improve things.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.