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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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They are awful. Been waiting for 3 months for my refrigerator to be fixed. I paid already for the contractors to come out before they actually. Now, they are giving me the run around about my check.They have the worst customer service ever!!
Business response:
Hello ******, Thank you for providing us with your feedback. We have reviewed your account and found that there were delays with the parts order,which were necessary to complete the repair of your refrigerator. These delays were out of the control of our service technicians, and we apologize for any inconvenience caused to you. We see that you recently accepted the ** (Buy Out)option on 2/13, and we have expedited it for you. Check # **** is being mailed out today, and you should expect to receive it in your mailbox in 5 to ... read more
I had the worst experience ever with ARW after my initial contact. I was told that I would have 30 days to cancel for a full refund and they would send me the information in the mail so that I could review it. I have some vision issues and, in order to read tiny print, I require paper, not an email attachment. After realizing I was not going to receive the policy in the mail to review, I realize that it was close to time to cancel. I attempted to cancel at 28 days but it was the weekend, and they cannot take cancellations ov... read more
Business response:
Hello ********,We apologize for the inconvenience you have experienced. We are currently investigating the matter to ensure that we promptly address any issues that *** have arisen. We are committed to providing exceptional customer service during every interaction with our clients. Regarding your request to cancel, we have thoroughly reviewed our records and found no evidence of you calling before the 30-day period for a full refund. Therefore,only your last payment was refunded. We hope that this clarifies the situation.S... read more
Takes for ever to get someone to help you.along with the cost of the deductible about to double.
********. We originally went with them since we received a credit in our closing for a home warranty company. The next year we decided not to use them. We got no correspondence of a renewal from them and they charged our credit card for the full year! I called and asked for a refund and the guy kept trying to upsale us. I finally had to get my husband on the phone so hed take no for an answer. Then he tells us, we still have to pay the full month! They charged us on **** and we could not call until that Monday ****. Its not ... read more
Started service and filed a claim for a heater unit in the first month i had them. the claim sat untouched for 3 days so i asked to cancel, ***** from customer service refused to cancel, he kept explaining how great their service was and I literally asked him to cancel my service nearly 40 times in the hour long conversation. I had to call back to get someone that would cancel. They also will not refund my monthly fee even thou I had them for only a week and never used their service.
Business response:
Hello ****,Thank you for providing us with your feedback.Our team is always working to provide the best possible service. After reviewing your account, we have determined that it has been canceled, and your bank has processed your refund. We are sorry to see you go, but we completely understand.Sincerely,ARW Home
Horrible and untrustworthy I called to cancel warranty last month and I was told that I would be refunded this month.,so l called and was told I wasnt getting the refund. Livid!!!I heard so many horrible things which is why I closed the account. ****** learned
Business response:
Hi *****,Thank you for providing your feedback. We understand that you were hoping to receive a refund, but we would like to remind you that our program's terms and conditions indicate that you are not eligible for one, as explained by our representative. When you signed up for our services, we sent you the program's information and asked that you review the terms and conditions to ensure a clear understanding of the program. We understand that reviewing terms and conditions may not always be a priority,but we strive to make... read more
The company does not respond to calls. I called and had a 10-minute wait after waiting 15 minutes, a new message saying there is a 15 minute, after another 15 minutes I was told the wait time is 20 minutes, after waiting 37 minutes, a new message, wait time is now 25 minutes. I was going to talk about purchasing a home warranty, but if this is how they treat customers I am out. Very poor customer service.
Business response:
Thank you for your feedback, ****. We apologize for the extended wait time you experienced while attempting to speak with one of our customer service representatives. Our ultimate objective is to assist our customers as quickly as possible, and we are constantly striving to improve our processes to make them more efficient.Sincerely,ARW Home
On December 27, 2023, customer service **** ******************* attempted to sell me a policy. I informed her that I would need to discuss with my spouse before making a decision. **** got her supervisor on the phone to pressure me to commit to a contract. I said no, I will not commit to a contract. They even lowered the price. The supervisor told me that they would need a credit card to "hold the quoted price" until I got back with them. I agreed. Fast forward to today January 31, ****, I received a notice from my credit ca... read more
I was with ARW for 2 years. The deductible went from $55, then $75, now $125.00. I received an email which went to my spam on 01-18-24 advising the increase to $125.00. I did not see the email until my car insurance company agent called me about my renewal and advised a paper copy will be coming in the mail but an email was sent and if I did not see it in my inbox to check my spam and this was on 01-29-23. That is when I saw ARW email and called them. The guy really was trying to strike all kind of temporary deals for me to ... read more
Business response:
Hello *******,We have reviewed your account and found that you had signed up for email communications. Therefore, ARW Home used that contact method to inform you of the increase. We understand that you requested a refund. However, your request was received after the payment was scheduled to process. Therefore, you were not eligible for a refund. As per your request, we have canceled your account. We wish you all the best and thank you for reaching out with your feedback. Sincerely,ARW Home
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,707 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.