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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Horrible. I needed to cancel my account, but you cannot do so online. There is literally NO email address for them to send the cancellation letter, either. They of course have it set up to where you HAVE to call them. Which, yep, every time you call there is a long wait. DO NOT fall for this company and the trap they have set for unsuspecting poor customers....
Business response:
Hi *******,Thank you for contacting us. A customer service representative will be in touch shortly to assist with your request.
They take your money and never call back. This company is defrauding the public
Business response:
****** we do not show you as an active or previous ARW home client.
Scammy. They won't let you see a copy of the detailed contract with the rules of what they cover, when coverage starts for each category/class of item, and exceptions, unless you pay and sign up first. This is outrageous. I will never sign a contract for something without knowing what I am buying. I don't know of any lawyer that would advise signing a contract without reading it.
Business response:
Thanks for your feedback, *****. The information can be found on our website at*********************************************************;
I'm calling and never answer my phone calls I don't know why is more then 30 min waiting
Business response:
Hi ******,We apologize for the inconvenience caused by the long wait time you experienced while on hold with our customer service team. We understand how frustrating this must have been for you, and we value your time. This should not have happened, and we are sorry for any inconvenience caused. If you need further assistance, please don't hesitate to contact us via email at ***************************************.
Worst company ever. They tell you that the wait time is 30 minutes when you call customer service and two hours later you will still be waiting. But you do not have any choice but to sit on hold because you need help. They do not have service providers in the area and it takes weeks for them to get anything fixed. Just save your money and go somewhere else. **************** can never help when they finally do pick up. Scam artist.
Business response:
********************,Thank you for bringing this to our attention. Were sorry you had a bad experience. Well strive to do better.Regards,ARW Home
They are awful. Been waiting for 3 months for my refrigerator to be fixed. I paid already for the contractors to come out before they actually. Now, they are giving me the run around about my check.They have the worst customer service ever!!
Business response:
Hello ******, Thank you for providing us with your feedback. We have reviewed your account and found that there were delays with the parts order,which were necessary to complete the repair of your refrigerator. These delays were out of the control of our service technicians, and we apologize for any inconvenience caused to you. We see that you recently accepted the ** (Buy Out)option on 2/13, and we have expedited it for you. Check # **** is being mailed out today, and you should expect to receive it in your mailbox in 5 to ... read more
I had the worst experience ever with ARW after my initial contact. I was told that I would have 30 days to cancel for a full refund and they would send me the information in the mail so that I could review it. I have some vision issues and, in order to read tiny print, I require paper, not an email attachment. After realizing I was not going to receive the policy in the mail to review, I realize that it was close to time to cancel. I attempted to cancel at 28 days but it was the weekend, and they cannot take cancellations ov... read more
Business response:
Hello ********,We apologize for the inconvenience you have experienced. We are currently investigating the matter to ensure that we promptly address any issues that *** have arisen. We are committed to providing exceptional customer service during every interaction with our clients. Regarding your request to cancel, we have thoroughly reviewed our records and found no evidence of you calling before the 30-day period for a full refund. Therefore,only your last payment was refunded. We hope that this clarifies the situation.S... read more
Takes for ever to get someone to help you.along with the cost of the deductible about to double.
********. We originally went with them since we received a credit in our closing for a home warranty company. The next year we decided not to use them. We got no correspondence of a renewal from them and they charged our credit card for the full year! I called and asked for a refund and the guy kept trying to upsale us. I finally had to get my husband on the phone so hed take no for an answer. Then he tells us, we still have to pay the full month! They charged us on **** and we could not call until that Monday ****. Its not ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.