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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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What a costly mistake to contract with this company. After years of paying a Platinum package I've come to find out the fine print (not disclosed up front) limits the coverage to a maximum of $300 dollars on the IMPORTANT items!!! AND then they claimed to be paying the technician $300 so I was only entitled to an additional $100 for my years as a loyal customer...! The fee to the technician was more expensive than that.All of this after HOURS on the phone and speaking with several reps, since NONE of them seemed to know what... read more
Business response:
****, thank you for your feedback. We want to assure you that the terms and conditions of the program are included with the communications we send out when you start the plan. Additionally, we advise you to review the plan, including the Limits of Liability, within 30 days of the plans purchase to ensure that it is suitable for you. If you decide to cancel within the 30-day period, you will receive a full refund. We are currently investigating the situation with your claim, and as soon as we have all the information, we wil... read more
The worst warranty company that I have ever dealt with. Just go to the ** B and read the complaints before you deal with them
Business response:
*****,we're sorry to hear that you didn't get the result you were hoping for we take pride in our services, and we apologize for not meeting your expectations.
RUNNNNN!!! This company is the worst and I would not recommend them to anyone. We started with this company in 2018. Should have known not to conitnue when we everytime we put in a claim there was some reason it wouldn't qualify to be fixed. They fixed a garbage disposal and a snaked a drain and that was all we had used them for from 2018 up until 2023. We even got the electronics policy but of course when our tv didn't work we were told it wasn't a flat screen that qualified for servicing. Fast forward to 2023 our refrigera... read more
Business response:
Thank you for your feedback, April. We have investigated your complaint and found that several claims have been made since you joined ARW Home. We have also found that several of these claims were paid or resolved according to the terms and conditions of your plan. We would like to remind you that on November 29th, 2022, you were upgraded to our Total *** plan, our highest-tier plan. This upgrade took effect on December 29th, 2022, so your plumbing claim was paid at the highest level. We apologize for the inconvenience cause... read more
I have been with ARW for 2 years. I have recently had a horrible experience with a claim for my Samsung ice maker. My original claim for this was in October of 2023. The technician came out and twice within a 2 month period to basically put a band aid on my ice maker. It was never repaired properly because it continued to leak and freeze over, making it inoperable. I filed another claim on February 9, 2024 for this same problem and was charged another $75 because it was past the time allowed for a follow up. A technician cam... read more
Business response:
******, thank you for reaching out to us regarding your claim experience. We have reviewed your claim and found that you accepted the buyout as the repairs exceeded the remaining limit of liability available for this item. We understand that the outcome was different from what you were hoping for. Still, we provide the plan information, which includes the limits of liability for the items covered, so that you have this information to review as you open claims. We also offer the plan terms and conditions, which state that rep... read more
I have been trying to get my refrigerator repaired since January 15. Three different repair persons have been here and none of them have been able to repair the refrigerator. I do not understand why. If they can not repair it, it seems to me they should replace it. Why do j pay for a warranty if it does not back its warranty?
Business response:
Hello *****, thank you for your feedback regarding your claim. Our primary aim is to repair your issue as soon as possible. We have been actively working on your claim and have submitted an escalation to our claims department to get information about the technician's findings, which will help us determine the next steps. Previously, we tried to reach you regarding the update on your claim, but we were unable to connect. Please feel free to contact our claims team at ************** if you have any questions or concerns regar... read more
They are not honoring contract as i paid for. Hard to deal with and get reimbursed
Business response:
Thank you for taking the time to rate our services positively. However, after searching our records, we could not find any account linked to your details. We kindly request you to contact us at ************** to confirm if you are an active client. This will enable us to assist you further regarding your feedback.
My experience with them has been terribly sad. Ive been attempting to get work done on my kitchen sink and they dont accomplish anything and theyre constantly charging my account, when Ive been waiting 3mths for work to be done.
Business response:
******, we have carefully reviewed your feedback and noticed that there might be some confusion regarding the information you have provided. You mentioned waiting for three months for the work to be done, but we have no record of an account associated with your information, and we have not experienced any delays like the one you mentioned. It's possible that this review is intended for another business. We kindly request you to contact us at ************** so we can discuss this matter further as we believe that there might ... read more
All three claims were thrown back on me. They couldn't find a service . I can't get online to check anything out and cs claim they sent text messages I never received. Very disappointed.
Business response:
********, thank you for your feedback. We want you to know that we are currently investigating the matter you have reported and will be following up with you soon to discuss your situation. We sincerely apologize for any inconvenience caused and are committed to finding a solution that will turn this situation around for you.
Not happy at all with ARW. Paid claim on furnace at only a fraction of what the new unit cost. Would not pay on a/c replacement at all. Contractors who did the work were great I had to contact the contractor. ARW said they could not locate one.Every time I dealt with ARW, it turned into a headache. My experience with them, maybe yours will be more positive.
Business response:
*****, we understand that you are dissatisfied with the outcome of your claim. However, we followed the terms and conditions of the plan.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.