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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Started service and filed a claim for a heater unit in the first month i had them. the claim sat untouched for 3 days so i asked to cancel, ***** from customer service refused to cancel, he kept explaining how great their service was and I literally asked him to cancel my service nearly 40 times in the hour long conversation. I had to call back to get someone that would cancel. They also will not refund my monthly fee even thou I had them for only a week and never used their service.
Business response:
Hello ****,Thank you for providing us with your feedback.Our team is always working to provide the best possible service. After reviewing your account, we have determined that it has been canceled, and your bank has processed your refund. We are sorry to see you go, but we completely understand.Sincerely,ARW Home
Horrible and untrustworthy I called to cancel warranty last month and I was told that I would be refunded this month.,so l called and was told I wasnt getting the refund. Livid!!!I heard so many horrible things which is why I closed the account. ****** learned
Business response:
Hi *****,Thank you for providing your feedback. We understand that you were hoping to receive a refund, but we would like to remind you that our program's terms and conditions indicate that you are not eligible for one, as explained by our representative. When you signed up for our services, we sent you the program's information and asked that you review the terms and conditions to ensure a clear understanding of the program. We understand that reviewing terms and conditions may not always be a priority,but we strive to make... read more
The company does not respond to calls. I called and had a 10-minute wait after waiting 15 minutes, a new message saying there is a 15 minute, after another 15 minutes I was told the wait time is 20 minutes, after waiting 37 minutes, a new message, wait time is now 25 minutes. I was going to talk about purchasing a home warranty, but if this is how they treat customers I am out. Very poor customer service.
Business response:
Thank you for your feedback, ****. We apologize for the extended wait time you experienced while attempting to speak with one of our customer service representatives. Our ultimate objective is to assist our customers as quickly as possible, and we are constantly striving to improve our processes to make them more efficient.Sincerely,ARW Home
On December 27, 2023, customer service **** ******************* attempted to sell me a policy. I informed her that I would need to discuss with my spouse before making a decision. **** got her supervisor on the phone to pressure me to commit to a contract. I said no, I will not commit to a contract. They even lowered the price. The supervisor told me that they would need a credit card to "hold the quoted price" until I got back with them. I agreed. Fast forward to today January 31, ****, I received a notice from my credit ca... read more
I was with ARW for 2 years. The deductible went from $55, then $75, now $125.00. I received an email which went to my spam on 01-18-24 advising the increase to $125.00. I did not see the email until my car insurance company agent called me about my renewal and advised a paper copy will be coming in the mail but an email was sent and if I did not see it in my inbox to check my spam and this was on 01-29-23. That is when I saw ARW email and called them. The guy really was trying to strike all kind of temporary deals for me to ... read more
Business response:
Hello *******,We have reviewed your account and found that you had signed up for email communications. Therefore, ARW Home used that contact method to inform you of the increase. We understand that you requested a refund. However, your request was received after the payment was scheduled to process. Therefore, you were not eligible for a refund. As per your request, we have canceled your account. We wish you all the best and thank you for reaching out with your feedback. Sincerely,ARW Home
My HVAC system went out in the middle of winter and they Denied my claim because the pictures showed rust and they dont cover rust within the first 60 days. Then the pipe from my dishwasher and washer that runs underneath my house in a crawl space is leaking and they dont cover plumbing under the house in a crawl space. What am I paying for
Business response:
Hi *****,We understand that you may not be satisfied with the outcome of your claim. However, we want to assure you that we have followed the Terms & Conditions of the plan. If you review the plan's terms and conditions, you'll find that it covers a lot more than just these particular claims and, with a high limit of liability. While this may not have been the outcome you were hoping for, we are confident that with the extensive coverage provided, we can provide better results for you in future claims.Regards,ARW Home
I cancelled my account in November 2023, and I still have not received my refund. Its 1/27/24. I was on a ten minute hold for 90 minutes. 90 minutes in, the automated message told me that they arent open on weekends. Its typical to wait for hours when calling, especially if you want to cancel your service.
On Sunday 01/21/2025 I searched ARW on line to file a claim. I am in Fl and my home in Tn is covered. Your web page stated you offer 24/7 service. I had to use a phone to enter the information for my claim. There is no one there on weekends. I guess nothing breaks on weekends. I was getting no hot water out of my exterior hot water tank. It could be anything from a frozen line to a damaged hot water tank. I also prepaid for their service. The text I received stated that it would be one to two days before someone would be dis... read more
Business response:
Hi ******, Thank you for taking the time to share your experience with ARW Home. We apologize for the inconvenience and not having a live agent available to answer your call, although you successfully submitted your claim through our automated system,which is one of the ways we provide 24/7 support to our customers.As part of our commitment to our customers and stated in our website, wewill dispatch a service professional as quickly as possible to your home and will make all reasonable efforts to initiate service for non-eme... read more
They sell you a warranty that includes plumbing. When they do not have a contract plumber with their company. And there is no plumber, that wants to do any work for this company. They sent me to a plumber that did not have a contract with them. And the plumber refused to do the work because he did not have a contract with them. Plus they owe *** Drainworks money, for a job that he did, and never paid him. So he refuses to do any jobs for them until they pay him. They continue to give *** Drainworks, for me to have them to do... read more
Business response:
Hello ********, Thank you for providing your feedback. We have carefully reviewed your claim and found that you initiated it on January 15th. On January 16th, one of our technicians agreed to take on the repair, but unfortunately, he later informed you that he would not be able to do any repairs. As soon as we were made aware of the situation, we attempted to find a solution and offered you the option to use your own technician or have a new provider assigned to your claim. However, you declined both options and chose to can... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.