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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Why Choose ARW Home? Being a homeowner may already be expensive and unpredicted breakdowns can be very costly. ARW Home, formerly known as American Residential Warranty, protects what your home insurance does not. With a home warranty plan, you are covered in the event of major system and appliance failures for a fraction of the average repair cost. Protect your home and budget from the unexpected while enjoying the convenience and peace-of-mind of using our trustworthy network of pre-screened technicians. We serve hundred... read more
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Do NOT waste your time. I had a floor drain issue and called them. I was told there wasn't anyone in my area (Iowa) and that someone would call me with 24 hours. That never happened, so I called back in and was told to make my own appointment. I did, and when the service technician came out, I had to call this company again. I was passed along to several people while the tech. waited. Finally I was given an email address to send in the invoice that I had to pay. That was in the middle of January. I've never heard from them s... read more
IF i COULD GIVE THEM A NEGATIVE STAR i WOULD. DON'T BUY FROM THIS COMPANY !!! I called ARW because there is a gas smell coming from the furnace, it is the original from 1985. I have to run the furnace too keep warm I live in Northern Nevada. I'm waiting for it to blow up at anytime. The Service Tech visited my home on January 17 and sent them the report that day and the secretary sent it the next day as well. The tech's office has sent them the report to two of ARW e-mail accounts on 4 different occasions. I have called ARW ... read more
I purchased this home warranty on February 07,2022. The next day I called to cancel. I have called 2 other times for cancellation status . They keep telling me not to worry that it will cancel “soon”. it’s now going on 2 weeks and they refuse to cancel or refund my money. If this is the way they handle a simple request at the start, I can’t imagine the roadblocks I would have to maneuver to get service fro American Residential Warranty. The agent said they were BBB accredited and they are not.
I sign a contract with this company I have the platinum coverage, my water heater went out about a week already, I call customer service and they tell me I need to wait 24 hours before they send some one to check the issue, it take 3 day to send some one to tell me it needs to be replaced but he needs authorization from ARW to approve it, 2 days later they send me a email saying they would cover $225.00 for the replacement of my water heater from the total cost of $1583.00 because my coverage is $300 , a year on any repairs.... read more
This has to be the worst warranty company ever!! Bottom line They are ********!!!! Take your $55.00 for service call and that's where it ends. I opened my acct June 2020. Jan 2021 my hot water heater needed replacement. Had a claim # and a company that was supposed to come out but they never showed. Asked for the $55.00 back since it was a "no show". Was told the $55.00 was like an insurance deductible, it isn't refundable. I said but the work was never done! Billing said it didn't matter. We also had a refrigerator that was... read more
Their the worst! They continuously take your money without the empathy of the customer. They will not keep open communication concerning your issues at all. They constantly take your money, and minimize any payouts due to you for services they cannot complete. For example my washer had issues. It’s been 4 months, and I was offered $297.00 to purchase a new washer when I Have a plan that covers $5,000 in a calendar year which I have never used. They are not compassionate at all to the needs of the customer. They cannot and wi... read more
A waste of money and time, I called in a claim for heating,2/1/22 and paid the service fee, but because 30 days pasted since the last service call for the same Problem, I was told you only qualify for 174.00 of service because your heating has been serviced before, yes buy a technician you sent me. I'm paying monthly for service. I was told the first time 24-48 hours a service technician will be assigned. I'm in Illinois and we are at a weather advisory alert I said I need a emergency service call because I have an elderly i... read more
If I could give zero stars I would! This company is a complete scam and fraudulent to say the least. They will gladly take money from you but that's it! I made a claim on my dishwasher and leaking sink, paid the service fee upfront and when they came out for my dishwasher the guy/ kid told me that it could not be fixed and I would need a new one. The next day a guy for my sink came out who informed me that he could not fix the faucet and that to would need replacing, after many phone calls and getting the run around about bo... read more
I feel so regretful to purchase a plan for myself and families. I realized that they won't pay much after an appliance broke saying they won't pay for a replacement (I am still unsure what they meant as this is the reason I bought a home insurance and if they won't pay, why i need to buy a home warranty). Getting a fraction of the cost replacement to pay out from them is just a head-ache as I had to call in many times. I have not got anything back after over a month. When I tried to cancel, they asked for the reason, I told ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,444 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.