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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Not only they charged me ***** per claim but they lied to seize my ****** in attempt to cancel when they never made it to my house.I placed a few claims not only their affiliations are shady but they never followed up. I was without a fridge for 1.5 mths waiting on them to send a technician. They never showed. My plan is supposed to be ***** mthly they run my credit card for ****** and ****** when addresses they tried to patch it. Once I requested to cancel they wanted to follow up and make all kinds of arrangements and prom... read more
Business response:
Hello *****************************,According to our records,our Sr ******** of claims spoke to you and explained the outcome of your claim. We always look out for our customers to provide the best service and please rest assured that we will follow up with the technician that provided inaccurate information. We apologize if youre not satisfied with the service, and we wish you the best on your future endeavors. Sincerely, ARW Home Services
Salesman ***** was very pushy. claimed how good they were and how good their reviews and service were. wish i would have done more research before hand. this site and Trust Pilot have bad reviews for this company. I will be canceling my service as switching to a different company. there are others that get much better reviews, and appear to have better service. currently trying to cancel now. says it will be a 10 minute hold time. its been almost 15. seems a little scummy to me.beware
Business response:
Hello *****,We're sorry to hear that our plans does not satisfy your home coverage needs. We stand behind our A+ rating with the BBB and our 14 years of business. There's a lot of customers that does not read the terms and leave a bad review when things doesn't go their way. We wish you the best of luck on your future endeavors and don't hesitate to call back if you would like to renew your policy with us!Sincerely,ARW Home Services
I have been waiting almost 2 months to get my dryer fixed they keep telling me they are waiting on the part but no one can or will tell me when they are is still take payments out of my account with nothing being done I'm renting a dryer so I'm paying them an paying for a dryer bull !!!!
Business response:
Hello ******,We're sorry to hear the situation that you shared above. A supervisor from our claims department will be calling you to follow up. If you have any questions or concerns, please contact us back at ************ or email us at ***************************************. We appreciate your patience.Sincerely,ARW Home Services
I was a customer of ********************** for over ************************************************************************************************** They reneged on my contract. They were hard to get ahold to they and they lie. They put you on hold for 30 to 40 minutes And then say there's no one available is the worst experience I've ever had with any company I canceled them. And went to another warranty company. My house is not one that breaks down all the time. But when I needed them the most, they turned their back on ... read more
Business response:
Hello *******,We apologize for the situation that you mentioned above. We pulled the call recordings and we couldn't find any information provided by our agents regarding the $110. We work hard to provide the best service to our customers. If you would like to contact us to better assist you, please email us at **************************************** We're sorry to see you go and we will be more than happy to reinstate your account in the future.Sincerely,ARW Home Services
I submitted a claim for a garage door opener in August 2022. I contacted ARW over 25 times within the past year for this claim to be processed. Each time I call, Im told by customer service the claim will be escalated and someone will contact me in 2-3 business days. Needless to say, I was never contacted. When I called back for a resolution, I was told the same response, the claim will be escalated and wait 2-3 business days. This went on for nearly 9 months. I attempted to cancel but as stated on all the other reviews, ARW... read more
Business response:
Hi *******,We appreciate you sharing your experience with us. We will conduct a thorough investigation and take prompt action to address the issues. We sincerely apologize for the delays you encountered and understand the inconvenience this has caused.Sincerely, ARW Home
Did not follow contractor recommendations. AC unit needed replacing due to mechanical issues. ARW covered only $600. When purchasing policy I was told they would replace unit if defective. Now I had to pay for unit myself.. Also, they will put you on hold when wanting to cancel policy and will not answer phones.I have been trying to cancel for three weeks . They will answer right away when calling but they transfer you to another "so called canceling ***** and leave you there all day and not answer.The worst Company I have e... read more
I have been trying to cancel membership, been on hold for over thirty minutes with another 40 minute wait time expected according to the recording. Service request for AC took 2 months and nothing was done when the tech came out. I would give less than 1 star if possible. Its a scam that makes you feel trapped, especially if you are a working person.
Business response:
Hello Castina,We understand that you were forced to wait a particularly long time. We would like to apologize for our long wait time this week. We understand that your time is valuable, and that we wasted it with the delays in our system. Wewould like you to know that we are currently addressing the issue.Sincerely, ARW Home
ARW is a **** company. I had the "Deluxe package" which would cover things 100%. My water heater was leaking and needed to be replaced. ARW never assigned a contractor. Told me I needed to get a diagnostic done. Got a contractor that told me it was a $3200 + tax job. Then I was told they'd cover only $1,000. Then they told me they'd only cover for $300 because the water heater was over 10 years old. They didn't mention the 10 year old rule when they convinced me to get the "Deluxe package." I eventually bought a water heater... read more
This must be a scam business. I spoke with them on the phone yesterday and they explained about their plans and costs and we agreed on a plan and a price and today I got a fraud alert from my bank card because they attempted to charge me $1249.87 when we agreed on $749.99!I'm glad my bank questioned this charge and declined it. This is a bait and switch practice, they do things on the phone, don't give you any paperwork (contract, agreement) in writing to be signed off.then they do these devious backdoor things like overchar... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,707 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.