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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Do not purchase any home warranty from this company. The take a very long time to resolve your claims. No one from the company return your calls nor do they call to keep you updated on the claim process. I have been waiting 25 days for them to make a decision on a claim for my refrigerator. I have to call them everyday and all they do is transfer to people that can only put in a ticket. If it was possible i would give them ZERO STARS!
Business response:
Hello **********, Thank you for your feedback. Our claims manager will follow-up with you as soon as we have concluded our investigation into your complaint. Sincerely, ARW Home
My furnace went out on Dec 17 2023 I called in and put in a claim on Dec 18 2023. I get a call from ARW on 1/8/2024 stating that I have two choose to pay the balance for over $2800.00 or they could send me a check for $525.00. It took them 3 weeks for them to tell me this with no heat in the winter time and I live in *********
Business response:
Hi *****,Thank you for contacting us regarding your furnace claim. We have reviewed your claim, and unfortunately, the cost of repairs exceeded the coverage available. As a result, we presented you with two options - either apply the remaining limit of liability to your out-of-pocket expenses or accept a buyout offer. On 1/10/24, you chose to accept the buyout offer of $525. We understand that there was a delay in providing you with this information, but it was because we were working diligently to find the best possible res... read more
I never gave them the ok to charge me for the service. But they keep charging me for the service. I have been trying to get my money back and I can't get ahold of anyone. So I would really think about even talking to these people.
Business response:
*********,Thank you for contacting us about your concerns. We have investigated the matter and discovered that our sales representative assisted you with signing up for a plan, and during several recorded conversations, you provided your credit card number. You had also called us a few times because you did not receive the plan policy, which we sent to you by **** mail and email. During one of the conversations in May, you wanted to make sure that you were covered for services, and you even asked about opening a claim for yo... read more
We live in a metro area of ******* people. Two days before Christmas, our hot water heater ***** a leak and water was shooting everywhere. We called ARW and they said they would locate a plumber and send him right out. We heard nothing. A few hours later we called again and they said they were working on locating a plumber in our city that can work on residential water systems. (I assume 99% of plumbers can do that?) The next day went by and no call. Christmas arrived, and no call. Finally, a full week after the leak was dis... read more
Business response:
Good morning ****************,We apologize for the delays in resolving your claim. One of our claims managers will be reaching out to you today to assist with this claim.Regards,ARW Home
IF I could give 0 stars I would. ARW IS A SCAM THEY STEAL MONEY FROM THE ELDERLY-THEY NEVER ***********. I FILED A CLAIM AT THE BEGGING OF NOVEMBER 2023 ABOUT MY STOVE AND IT IS STILL BROKE NO ONE HAS REACHED OUT TO ME-IVE ALWAYS CALLED TO FIND OUT THE STATUS.NO RESPONSE, BUT THEY GET THEIR MONEY FAITHFULLY EVERY MONTH. I HOPE THIS COMPANY GETS SHUT DOWN. DO NOT USE THIS COMPANY EVER FOR HOME WARRANTY
Business response:
Good morning, *******,We have checked our records, and it seems that we do not have any account under your name, zip code or email address. If you have an ARW Home account, please send us your account number along with the property address, the name the property is listed under and the phone number we have on file. You can email us at **************************************** This will help us assist you better.Regards,ARW Home
I have been leaving messages for two weeks to cancel the account. When I finally reached a live person yesterday, he claimed he could not cancel the account since he did not set it up. Sounds bogus. I requested to speak with a manager, but he kept forwarding me to a loop message that kept extending the estimated wait time, and no one ever answers. I dont want another payment taken from my account for this unrepeatable company!
They are not a trustable home warranty if you see their signature on the contract when you purchase a new home! Customer service is not good at all specifically in CA as their office is in East Coast, and they are 3 hours a head. Also always they try to find even any not logical reason to not cover your broken things as they did for me!
Business response:
Hello *******, Thank you for submitting a review. We have carefully reviewed your account and found that your claim was denied due to pre-existing issues and lack of maintenance as noted in the home inspection report. Additionally, rust was observed in the Home Inspection Report, which is not covered in the first 60 days. We did ask for proof of servicing after the inspection, but it seems that none was available. Please review sections D and E of the plan's terms and conditions for further details: D. The furnace showed vi... read more
This company is a scam. It has been 34 days since I filed and still no service. They take money out of my account every month. I have lost ******* from a tenant because the work on mu plumbing and electric was not completed. The money for the work was taken out 11/2/23. Today is 12/6/23 and still no service nor have I heard from a provider. I have called numerous times and finally I found my own provider because I need to get the townhouse repaired. I was told I can't get a refund for the insurance even thou they didn't hono... read more
Business response:
Hello Minell,Thank you for providing us with your feedback. After conducting a thorough investigation, we have identified the issues that led to the delays and shortcomings in meeting your needs. We understand that we fell short of your expectations, and we would like to apologize for the inconvenience caused.We acknowledge that we attempted to address the issue on December 6th by reaching out to you. However, we understand that you no longer wished to continue with our services. Therefore, we have refunded the two *********... read more
ARW without authorization deducted $229.88 from my checking account. I am set-up to receive quarterly invoices...I either mail or make my payment online. Last quarter the representative entered my debit card information in their system and this quarter they decided it was okay to deduct payment. Definitely fraud to deduct a payment without authorization. I called and finally got through to someone...I gave her all my information and I was disconnected before I could get a confirmation number.
Business response:
Hello **********,Thank you for taking the time to leave a review. We apologize for the unfortunate experience you describe above. We will use your feedback to improve our business processes.Sincerely,ARW Home
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.