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Michael E 

on BBB

2 years ago

I had 3 claims and all 3 were bungled by incompetance from their "techs" and their customer service. OK company if you like being put on hold and never getting the promised call back.1st claim for a leaking humidifier, never resolved and I ended up calling another company to replace as it should not have been "fixed" to begin with.2nd claim on garage lights which were flickering and sometimes not working. The lights were fixed but the "tech" turned out not be a licensed electrician and when I called ARS to inform them (sent ... read more

michael d 

on BBB

2 years ago

I am extremely disappointed in ARW for their deceptive practices of getting you to purchase a higher monthly premium. This is the worst warranty company I have ever paid for home service and no one should every do business with them. I paid the company a service fee of $75 and because the company that was supposed to fix my air conditioner never showed up and rescheduled without calling me. ARW told me that I could get someone to come out myself and they would reimburse me up to $1,000 (per customer service). Because my hous... read more

Cynthia L 

on BBB

2 years ago

If I could leave a negative star, I would! I was trying to discontinue my service and called at least 7 different numbers over 4 days and was put on hold for at least 10 minutes for each call. FINALLY reached someone today (after over 11 minutes on hold) and was able to cancel service. Hopefully, I will no longer get charged by this unprofessional company. 

Lynn A 

on BBB

2 years ago

Signed up with them. Called them for A hot water heater. Paid The copay. Waited more than the 24-48 hours for them to find a service provider. Couldn’t find one. I never received the full terms and conditions. I got my copay back. Upon asking for the two month premium refund for the misleading information and ******** customers, I was told no. I would Like all of my money back. Please help 

Sharon A 

on BBB

2 years ago

American residential warranty- we called them to have our HV** repaired. It wasn't cooling & the temps were in the 90's. I have *********** husband have various illnesses & the heat was unbearable. They sent a contractor out approx a week later. Contractor sprayed water on the ** unit & checked the inside unit & said he would return because it's going to be a tough job. Approx 3 days later the contactors employee came back & added freon the system worked over night then stopped cooling. We called the contractor he said he wo... read more

Chris B 

on BBB

2 years ago

Do yourself a favor and go through your policy with a fine tooth comb. The policy caps all major appliances at low amounts. If your appliances are 10+ old the cap is even lower. When I tried to cancel they hit me with so many fees that it was basically not worth it. Its difficult because the customer service is better than most but the policys are terrible. Thought this company was a step above the rest but its the same dog and pony show. 

ANTHONY A 

on BBB

2 years ago

Purchased ARW home warranty about 8 months ago and then three months ago my 40 gallon water heater sprung a leak. I called and spoke to the representative and after about 10 minutes reviewing my policy he told me I was not covered for water heater damage. ****, purchased one and installed it with a friend for about $575.00. Last week my central air conditioning started producing an excessive amount of condensation to the point that I placed the small condensation hose into a 5 gallon plastic bottle and the bottle filled up a... read more

Robert G 

on BBB

2 years ago

They dont honor their contracts. My A/C stopped working and I was told to find my own repair company. Two attempts were made to fix the central unit. Finally it was determined the unit needed replacement which was covered under my contract.The repairs were never paid for and I paid out of pocket to avoid a lien being put on my home by the contractor a $1,700 value. A new unit was installed at a cost of $6,800. We filled out all the required documents for the warranty as well as had email and phone communications. Now one yea... read more

Barb S 

on BBB

2 years ago

This company is terrible. The first time I needed them I couldn't get a hold of claims for hours and then with 103 degrees outside, they couldn't even look at my broken air conditioner for 6 days!!NOW they won't pay to fix or repair my system.They advertise that they cover air conditioning systems, but now they will only pay me $425.00, after I paid a $99 service fee.This is unethical and false advertising.