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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I'm a very unhappy customer! First ********************** was supposed to assign me someone for my plumbing within 48 hours! ****, that DID NOT HAPPEN! I had to find my own plumber with a promise of a full 100% guaranteed reimbursement! AND THAT DID NOT HAPPEN EITHER!! They only reimbursed me $300.00 of the $456.00 I had to spend! When I called about this the lady told me that under their ''TERMS AND CONDITIONS'' that's all that they are required to give me!! WHAT??? To me ARW broke their terms and conditions when I had to f... read more
Business response:
Hello *********,We're sorry to hear that you weren't satisfied with the reimbursement offered. The amount reimbursed is the total limit of liability for the repair you submitted. Please refer to the Declaration of Coverage page that was provided to you when you started the coverage. We now offer plans with much higher limits of liability. For further information, please feel free to visit our website at ARWHome.com or reach out to us at **************************************** Although we're sorry that we didn't meet your ex... read more
ARW Rep quoted mea monthly price of $59. yet nowsudde lying it is $85. He lied. I amnowattempti go ***** due this lie. On hold for 20minutes but it says I have minute wait. wait.
Business response:
Hello ******************, Upon reviewing your account, we found that you were in fact charged only $59.99, which was the same amount agreed during the initial sales call. We understand that by the time you received the declaration of coverage the price reflected was higher, which is by design and handled the same way for any of our new customers. Please understand that we are required to display the regular price for each one of the policies that we send out, however our system tracks all promotions and/or discounts given t... read more
They are terrible. Whenever I call I always hear that my wait time will be 10 minutes and is always longer then that, like ***** minutes. Do not get involved with them. I have been waiting since November 11 for my premium refund and this is the 18th.
Business response:
Hello ******, Thank you for contacting us. We received your request to cancel your account on November 13, 2023. We are currently processing your refund of $45.99 and it should be credited to your account within 3 to 5 business days, depending on your financial institution. If you have any further questions or concerns, please don't hesitate to let us know. Best Wishes, ARW Home
Avoid!!! I have a claim from back in May for a built in mircowave and oven and they will not help for anything. I have been on the phone hours, transfered to XYZ only to be hung up ************* for my plan is $5000, but will not pay out what is needed because they said my appliance is new. It's over 10 years old and making every excuse to not do a full pay out. I've been with them since 2019. I'm ready to pull out my hair and cancel them. I'll go back to AHS, they actually helped.
I have been trying for 3 days to cancel my warranty with (ARW) in ********** **. I am put on hold for 40 minutes and at the end of the 40 minutes, I am disconnected. Please help me. I am a widow and I need a trusty warranty.
Business response:
******************,We are sorry to know about the experience that you share above. We would like to know what transpired because that's not the way that we provide service to our customers. An agent will contact you soon to assist you properly. We appreciate your patience!Sincerely,ARW Home Services
This company is terrible and all they do is steal your money. I called them about 3 weeks ago about our a/c and they charged me ***** and then never sent anyone, They sent me a text and said they cancelled the call and will refund my ***** within 3-5 days. I have been waiting on hold to cancel my service for almost 20 min when they originally said the hold time would be 25 min now it is up to 35 min. This is rediculous. Don't ever do business with them...
Business response:
Hi *****,We apologize for keeping you on hold for more than 30 minutes while you were trying to reach our customer service department. We understand how frustrating this must have been for you and we value your time. We have informed the relevant department about this issue to ensure that it does not happen again.Your account was canceled per your call yesterday. Regarding the cancellation of your claim, we had to stop looking for a technician to service your unit because your bank filed a chargeback request which we receive... read more
So here is my plight. My hot water heater went out on a Thursday. It gets called in. The warranty company couldn't get anyone out until Monday. Technician comes Monday afternoon states a new water heater is needed. They put the details in the portal that day. So far we have no hot water for 5 days. I call to get the process expexidited because of no hot water. I was told well it will take another 48 hours to process the the details. The worst part is in September I put in a claim for that same water heater Technician comes o... read more
Business response:
Hello ******************,Thank you for reaching out to us. We understand your concern about your account and have sent this over to our claims department so that a claims manager can follow up with you.We apologize for the inconvenience and disappointment caused.Regards,ARW Home
Easy to purchase a warranty and great service there.Trying to get a claim is another. I have a 100$ service fee. Lots of issues. 1. they often contract with service providers that are not reputable, none are BBB accredited and all with poor online reviews (which albeit may not be entirely accurate but have some truth to them). 2. slow to find a service provider. I initiated a claim online 9/28 at 933am. I heard nothing. The following Wednesday, I submit another claim online and finally they acknowledge it, but they assign me... read more
Business response:
Hello ****, We apologize for the delay and appreciate you sharing your experience. We have escalated your concerns to our claims department who will contact you today with an update. Best regards, ARW Home
I purchased two policies for my properties and over an eight month period received no compensation for any claims. This company put obstacles in my way of getting repairs done. Told me they did not have plumbing companies in my service area. Service technicians that came out to evaluate issues told me that they never actually do repairs for this company that are covered. Final straw was a washing machine repair that was not fully covered. They offered me $250 towards the repair that would require me to pay out another $250 f... read more
Business response:
Hello ******, Were sorry to hear about the experience that you shared above. It is on our best interest to provide the best service to all our customers. You were provided with the Terms and Conditions and 30-day money back guarantee period to review it and make sure you knew how the warranty works. Although,we do our best to get a technician out ASAP, sometimes technicians have a full schedule in your area, which makes it difficult to book an appointment. You can rest assured that we do everything in our power to provide se... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.