ARW Home

Marcia E 

on BBB

3 years ago

Total inefficiency. Paid $350 for 5 months coverage. $55.00 service fee for a backed up toilet. Told 48 hours before I would hear from a provider. Talked with supervisor. I said what if this was the only toilet I had. I would have to go to a motel and pay for a two night stay. I am canceling this service, but the BBB needs to address this ****. I asked for my $55.00 to be reimbursed. I was told if I called a different company ARW would reimburse me. The supervisor told me I would have to keep the claim open for that to happe... read more

Calli S 

on BBB

3 years ago

I have a American Residential Warranty agreement an a second home and paid for service to repair my washer. The service person was unable to remove a folding door and by the time I was back at the house and was able to remove the door and reschedule a visit to complete the service it had already been 90 days and American Residential Warranty closed the claim and refused to reopen it and refused to allow me to speak with a manager. This warranty has not been useful to me. 

David G 

on BBB

3 years ago

I purchased the Ultimate Home Electronics Plan from American Residential Warranty. Before I purchased the plan I asked them if they cover OLED's because I have 3 of them. They said it the Ultimate Plan. I the asked what about a burnt image's. I have friends that left there TV on and it all our fears that that happens to us. they tell you all the many things it cover and how it the ULTIMATE PLAN. They sold there Ultimate Plan like a used car salesmen. Get the sale and let someone else deal with the problem. The hope that you ... read more

Steve O 

on BBB

3 years ago

I'll start by stating that I can't remember Ever filing a complaint on the BBB against any company. Either many years ago, or Never! This company American Residential Warranty in Boca Raton, FL is by far, the most dishonest, unethical.. borderline evil that I've ever experienced in my life of 65 years! Starting and ending with Absolute Documented Facts... Here's how the events happened.. I called in on March 15th, 2021, to get a new policy, as my other, with another company expired in January. When I spoke to the person ... read more

Betty M 

on BBB

3 years ago

This is the worse warranty business out there. We are senior citizens and have had home warranties on each home we have purchased. This one should be avoided at all costs. They talk a big and good game. Taught well how to lure you in with promises they have no plans to keep. After approximately 2 months after ordering, we had a plumbing problem in our newly bought home. When I called, they ask what we thought was the problem, after stating, the agent insisted i was a parts problem, which I disagreed. They had no plans ot pay... read more

Galina S 

on BBB

3 years ago

Very bad company! Stay away! Promises a lot, and pays nothing! When customer not happy with the company's service and stopped the monthly payments, their phone terror never ends! They climb into your pocket, but they themselves do not want to pay if something unforeseen has happened with household appliances. 

James J 

on BBB

3 years ago

This is the second complaint I'm filing. The first one covered the lack of service. ARW took my initial required payment when making a claim and then never followed up to provide the service. While trying to rectify it I was placed on hold for hours, hung up on, lied to and put through such an ordeal to where I filed a BBB report to get my money back. I eventually got it back with absolutely no empathy from anyone at ARW which clearly told me this was an organization to **** people at the highest level. Now, a year later ... read more

Inderjit S 

on BBB

3 years ago

Requested and paid $55 for a service provider to come out on 8/2 and did not have one come out until 8/26. Then service provider sent invoice to ARW to approve authorization on a payment or something before they could order the part. Followed up with them every day and still no update on the situation and absolutely horrible customer service. DO NOT RECOMMEND! 

Tiffany C 

on BBB

4 years ago

-5 stars. Filed a claim in January 16, 2021 because my garage had no power. We paid the $55 and was told we would hear from the service provider. Never did. Spent more than a month calling getting put on hold for hours on end and finally got a provider name in March. They said they would come that Saturday, never showed. When we called them they said the warranty company canceled the contract. Was very rude about it. Called again to the warranty company and same song and dance. When we finally got someone they said they woul... read more