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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I purchased a home at the end of Aug. 2023 and began moving in 09/01/23 and discovered my dishwasher leaked. I made a claim on 09/02/23 and followed up. I called again 09/15 and I have been on the phone with them again on 09/19. They are telling me that they either haven't received my home inspection report (I've sent it 3 times) or that it isn't legible (sent a 4th time). One would think that a reputable company would call a customer advise them of any issues on their end. Not ARW. They have done NOTHING to repair my dishwa... read more
Business response:
Hello ******,We are sorry for the delay in processing your claim. We received your home inspection report, but it was illegible, which prevented us from opening the claim. However, once we received the legible copy of the report, we immediately opened the claim. We have scheduled the service for the first available appointment with the service provider, which is on September 26, 2023. We understand the inconvenience this has caused you and we want to assure you that we are committed to providing you with the best experience ... read more
Forget supervisor calling waiting since July over an hrs waiting worst one there is
Business response:
Hello ******,We would like to apologize for the experience that you had with our company. It is on our best interest to provide the best service to our customers. We would like to open an investigation on what transpired on your claim. Please contact us back at ************ or email us at *************************************** to better assist you. We appreciate your patience!Sincerely,ARW Home Services
This company is not good. Been a member for a while used a couple of times. 90 days ago my Microwave went out. I called them after being on hold 30 plus minutes. I paid my service call fee, they sent a guy out. {my microwave would turn & Function but would not heat} He took apart & Ordered the part. A week later came & repaired it but the door would shut correctly but he got it semi workable so I accepted the work. 90 go by & it wont heat again. I called ***************************** informed me that I would have to file a n... read more
Business response:
Hello *****,Our services are guaranteed for 30 days without paying another deductible. Unfortunately in your case, was 90 days which would be out of the recall window. Every claim is different and we work hard to make sure our customers receive the ***************. We appreciate your feedback as we are every day improving our services. We apologize for any inconvenience that this situation might have caused you and we appreciated the opportunity to provide coverage to your home.Sincerely,ARW Home Services
I was not told that there was limit amount on what was to be they did not explain the warranty in details..
Business response:
Hello ******,Our sales agents are trained to provide a general information about the warranty and it's every customer's responsibility to read the terms and conditions. If you have any questions or concerns regarding your coverage we will be more than happy to assist you. You can contact us back at ************ or email us at ***************************************.We apologize for any miscommunication and we appreciate your business.Sincerely,ARW Home Services
I submitted a claim on Monday @ 9:20PM for my HVAC not working. Today is Wednesday, 1:00PM and a company has not been assigned yet. It's 85 degrees in the house and I have 4 small children, and 4 adults visiting for the week. I have called 3 times to find out the status of the technician and was told a technician has not been assigned yet, but they are still working on it. Each person I spoke with has told me they were going to "escalate" the situation. The commitment was to "DISPATCH" a *********** 24 to 48 hours. Their cus... read more
Business response:
Hello *****,We would like to apologize for the bad experience that you had with us. We appreciate your feedback as we continue to improve our services. We wish you the best on your future endeavors.Sincerely,ARW Home Services
Not only they charged me ***** per claim but they lied to seize my ****** in attempt to cancel when they never made it to my house.I placed a few claims not only their affiliations are shady but they never followed up. I was without a fridge for 1.5 mths waiting on them to send a technician. They never showed. My plan is supposed to be ***** mthly they run my credit card for ****** and ****** when addresses they tried to patch it. Once I requested to cancel they wanted to follow up and make all kinds of arrangements and prom... read more
Business response:
Hello *****************************,According to our records,our Sr ******** of claims spoke to you and explained the outcome of your claim. We always look out for our customers to provide the best service and please rest assured that we will follow up with the technician that provided inaccurate information. We apologize if youre not satisfied with the service, and we wish you the best on your future endeavors. Sincerely, ARW Home Services
Salesman ***** was very pushy. claimed how good they were and how good their reviews and service were. wish i would have done more research before hand. this site and Trust Pilot have bad reviews for this company. I will be canceling my service as switching to a different company. there are others that get much better reviews, and appear to have better service. currently trying to cancel now. says it will be a 10 minute hold time. its been almost 15. seems a little scummy to me.beware
Business response:
Hello *****,We're sorry to hear that our plans does not satisfy your home coverage needs. We stand behind our A+ rating with the BBB and our 14 years of business. There's a lot of customers that does not read the terms and leave a bad review when things doesn't go their way. We wish you the best of luck on your future endeavors and don't hesitate to call back if you would like to renew your policy with us!Sincerely,ARW Home Services
I have been waiting almost 2 months to get my dryer fixed they keep telling me they are waiting on the part but no one can or will tell me when they are is still take payments out of my account with nothing being done I'm renting a dryer so I'm paying them an paying for a dryer bull !!!!
Business response:
Hello ******,We're sorry to hear the situation that you shared above. A supervisor from our claims department will be calling you to follow up. If you have any questions or concerns, please contact us back at ************ or email us at ***************************************. We appreciate your patience.Sincerely,ARW Home Services
I was a customer of ********************** for over ************************************************************************************************** They reneged on my contract. They were hard to get ahold to they and they lie. They put you on hold for 30 to 40 minutes And then say there's no one available is the worst experience I've ever had with any company I canceled them. And went to another warranty company. My house is not one that breaks down all the time. But when I needed them the most, they turned their back on ... read more
Business response:
Hello *******,We apologize for the situation that you mentioned above. We pulled the call recordings and we couldn't find any information provided by our agents regarding the $110. We work hard to provide the best service to our customers. If you would like to contact us to better assist you, please email us at **************************************** We're sorry to see you go and we will be more than happy to reinstate your account in the future.Sincerely,ARW Home Services
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.