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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Worst company I have ever dealt with! The warranty was included in the closing of our house and within a few months our hvac was acting up. After 2 attempts at getting a tech, one finally came. He suggested the unit be replaced because it is completely worn out and not working properly (its over 25 years old). After 2 weeks of run around I finally called enough that they completed the claim. They denied it for a bogus reason. After calling to complain and explain that the reasons they denied it made no sense they said a mist... read more
Business response:
Hello ******,Firstly, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your negative experience with our warranty services. We would like to sincerely apologize for any inconvenience caused. This is not the level of service we strive to provide and we regret falling short in your case. Please know that we take your feedback very seriously and will work hard to improve our service. If there is anything else that we can do to assist you, please do not hesitate to contact us at ****... read more
I filed a claim regarding no hot water & no A/C . Claim was filed paying a $200 deductible. I was asked by ARW to provide estimate for the necessary repairs. I called three different HVAC, plumbing and heating establishments and got three different estimates and sent them via email. Was never reimbursed. On June 3, 2023 I was told a check was sent to my residence from *******, I have still not received a check in over three weeks even though they said the claim was processed and payment will be received in 7 to 10 business d... read more
Business response:
Hello *****,We appreciate your feedback which is very important to us to improve our services. One of our supervisors, *********************** spoke to you yesterday to provide you an update of your buyout option. We'll make sure that your request will be expedited to your satisfaction. We apologize for all the inconvenience that you went through and we appreciate your patience.SIncerely,ARW Home Services
Deceiving and a waste of money. I had a technician sent by home alliance that came to take a look at my **. He check the ** and said, I believe it needs to be cleaned and it should work. He did not tell me that the warranty did not cover it. He completed the work and did the invoice, he came back and said that he contacted the company and they said they would not cover it. He said I legally had to sign the invoice for legal purposes. Than he said if the company doesn't pay I have to pay it. I tried calling the ARW and no one... read more
Business response:
Dear ********,My name is ******, and I work as an Escalation Specialist for ARW Home. I want to express my sincerest apologies for the difficult experience you went through. I appreciate you taking the time to write to ** and share your experience. Unfortunately, we do not have any records of what happened with the service provider as we were not kept in the loop.We take great pride in providing excellent customer service, and this situation caught ** off guard.We would appreciate it if you could share with us more about wha... read more
This company is a scam, i used to work here and see how they handle customers they treat their employees event worst, they will have customers waiting a whole month for to even have a repair person come to the home after taking your deductible to start your cliam. Imagine i used to be an employee here until one of their managers got disrespectful and I have left 3 voice-mail for HR to call me back and they are ignoring me. All they care about is money.
Business response:
Hello *********,If you truly worked here, you would understand the dedication each employee has to serving every customer to the best of their ability. Each case presents unique challenges, and certain repairs can be complex and require waiting for new parts. Our team takes pride in the quality of our work, and the thousands of satisfied customers we have served in our 14 years in business attest to our success. We wish you all the best in your personal and professional endeavors.Sincerely,ARW Home Services
Good morning! Arw( American Residential warranty) is a rip-off!!! They owe me money in from of a credit. I made a service call during the pandemic with and attempting to have service done to some appliances in my home that I never received service on. I called them asking them for a refund or would it be ok to just leave it has a credit realizing it wouldn't be a good idea with elderly parents in the home and myself with breathing issues already. They said they could do a credit and whenever I got ready to have the service d... read more
Business response:
Hello ******,I wanted to let you know how sorry we are that you went through that difficult experience, and we sincerely apologize for any inconvenience. According to our notes, there was a $25 credit given on the pandemic when we helped our customers cope in such a difficult time. Someone from our claims team will reach out to you to answer all your questions regarding your claim. We will pull the calls from the manager that spoke to you with an improper tone, and we will make sure that she will be coached on this. We appre... read more
DO NOT PURCHASE UNLESS YOU WANT TO WASTE YOUR MONEY. I would give 0 stars if I could. I have been waiting for services with my exterior sewage line since the beginning of April. Every time I call to follow up, they say that the claim is still under review. Every time I call, they say that they are escalating my issue and someone will call and let me know something. I never get a call. But at the same time the billing department is calling in for a payment. They do not honor their warranty contract. I DO NOT RECOMMEND THIS CO... read more
Business response:
Hello L.S.We're very sorry to hear your experience with our company. Someone from our team will reach out to you to investigate what transpired and to answer any questions or concerns that you may have. You are a valuable customer to us and we appreciate your patience.Sincerely,ARW Home Services
If I could give 0 stars I would. This company is the highest premium with the worst coverage. I used to work there. If your AC is out and it is 10 yrs old, then they only pay $650.00. If it is over 10 yrs, then you are SOL. The coverage was so bad, I never talked about it on the phones. I would go with ****. I have had them for years.
Business response:
Good morning *****, Thank you for taking the time to write your review. If you worked here, you would know firsthand how hard we work to assist our customers and would know our terms and conditions. Were sorry that you feel this way and were willing to clarify any question that you may have concerning coverage. Please contact us back to better assist you at ************ or by email **************************************** Sincerely, ARW Home Services
this company is a fraud & should be put out of business, they take your money monthly with ease but as soon as you render service ,your on hold for 30 -40 min then its a fee to have someone come out ,then if your situation is unfixable, they low ball you on the value of your equipment to pay out ********* takes forever to recieve, you literally have to keep calling to inquire.....SAD, thats why their not rated , cause their fraudulent, I want my money back, ALL OF ************************* should watch out to make sure they ... read more
Business response:
******************** and ******,Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. We have investigated your concerns and are aware that there are some longer wait times than before, this is due to the company having new service offerings.When you signed up for our services, the terms and conditions are sent to you for review. This explains what the program covers and does not cover. This is important as it allows customers to under... read more
Horrible service when it comes to making a claim. You are dealing with three different companies to get a repair done. I called for an oven not heating. Had to call ARW 4 times to even get the claim going. Every time I called they had to ask me everything all over again due to them not being able to see a claim that had been submitted 4 times. Then they assign you a company thats over an hour away that cant come out for 2 weeks. Then when I called back to complain they made me an apt with an another company stating they woul... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.