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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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They dont honor their contracts. My A/C stopped working and I was told to find my own repair company. Two attempts were made to fix the central unit. Finally it was determined the unit needed replacement which was covered under my contract.The repairs were never paid for and I paid out of pocket to avoid a lien being put on my home by the contractor a $1,700 value. A new unit was installed at a cost of $6,800. We filled out all the required documents for the warranty as well as had email and phone communications. Now one yea... read more
Business response:
Hello ******,We're sorry to know what you shared above but unfortunately, we couldn't locate your account with the information provided. Please contact us back at ************ or email us at *************************************** to open an immediate investigation on your claim and to better assist you. We apologize for any inconvenience that this situation might have caused you and we appreciate your patience.Sincerely,ARW Home Services
This company is terrible. The first time I needed them I couldn't get a hold of claims for hours and then with 103 degrees outside, they couldn't even look at my broken air conditioner for 6 days!!NOW they won't pay to fix or repair my system.They advertise that they cover air conditioning systems, but now they will only pay me $425.00, after I paid a $99 service fee.This is unethical and false advertising.
Business response:
Hello ****,Thank you for providing your review. It's important to note that every warranty company has specific terms and conditions in place. However, we provided you with a 30-day period to review these terms, and we also offered a money-back guarantee in case they didn't meet your needs. Our plans serve as an alternative solution to reduce out-of-pocket expenses, and we stand by them. If you have any questions or concerns, please contact us at ************ or email us at *************************************** and we'll g... read more
Scamming people, they don't cover anything, they increase the price of their service without notice, they don't call you back. Of the things they do cover, they never fix it. Biggest scam alive. Even useless american home shield is better than these thieves. They sold me a plan now they say it doesn't cover 80% of the things in my house even when I show them proof indicating what they said was covered.
Business response:
Hello *****, It was a pleasure speaking to you yesterday. We reviewed your account and the plan that you chose did not include washer and dryer when you signed up online. The good news is that you can always add or remove coverage at any time! We apologize for the inconvenience and we will follow up with your account as we agreed. if you have any questions or concerns, please contact us at ************ and we would gladly assist you.Sincerely,ARW Home Services
I paid for a years warranty 6/9/2023. I never did receive a warranty which I was told that I should receive in **** days. I called to cancel this contract which I was told that they would charge me 2 months of service. Even though I called July 12. The representative told me that I would be charged until August 9. Please be advised that this is a total rip off. I could understand them charging me until July. But very unsatisfy.WCPORTER
Business response:
Hi *****, Thank you for taking the time to leave your review. Were sorry to know about your decision to cancel your policy. We apologize if you did not receive your T&C, which you can find them on our website. We can always mail it to you if you decide to stay. You can contact us back at ************ or email us at **************************************** We hope to hear from you so we can provide the best coverage to your appliances and systems. Sincerely, ARW Home Services
Please, please, find some other company as your home warranty services. ARW fall very short of my expectations. After paying every month for over 2 years it was time to use their services, guess what? After loosing 1 day of work waiting for their tech to show up, I had to wait over 3 weeks for their report, for them to tell me, we were not covered. It's not fair. I should have read the reviews first, before wasting my money on them. Shame on you ARW.
Business response:
Hi ********, Thank you for taking the time to write your review. Your AC was covered but the technician found a leak in the coils, which according to our terms and conditions is not covered under your plan. The only way we could found out was sending a technician. We apologize for the delay,and we appreciate having you as a customer for 2 years. We wish you the best on your future endeavors. Sincerely, ARW Home Services
I have been trying to have my refrigerator look at since April of this year. Have not had any one call me in this time. It is now July. I have called different phone numbers that they put up on there web site and nobody knows what there doing. They just keep putting you off. Very unprofessiona.
Business response:
Hello ******,We apologize for the bad experience that you had with your claim. Someone from our team will be contacting you to provide an update of your claim soon.This is not the level of service we strive to provide and we regret falling short in your case. Please know that we take your feedback very seriously and will work hard to improve our service. If there is anything else that we can do to assist you, please do not hesitate to contact us at **************. We hope that you will consider giving us another chance to pr... read more
Worst company I have ever dealt with! The warranty was included in the closing of our house and within a few months our hvac was acting up. After 2 attempts at getting a tech, one finally came. He suggested the unit be replaced because it is completely worn out and not working properly (its over 25 years old). After 2 weeks of run around I finally called enough that they completed the claim. They denied it for a bogus reason. After calling to complain and explain that the reasons they denied it made no sense they said a mist... read more
Business response:
Hello ******,Firstly, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your negative experience with our warranty services. We would like to sincerely apologize for any inconvenience caused. This is not the level of service we strive to provide and we regret falling short in your case. Please know that we take your feedback very seriously and will work hard to improve our service. If there is anything else that we can do to assist you, please do not hesitate to contact us at ****... read more
I filed a claim regarding no hot water & no A/C . Claim was filed paying a $200 deductible. I was asked by ARW to provide estimate for the necessary repairs. I called three different HVAC, plumbing and heating establishments and got three different estimates and sent them via email. Was never reimbursed. On June 3, 2023 I was told a check was sent to my residence from *******, I have still not received a check in over three weeks even though they said the claim was processed and payment will be received in 7 to 10 business d... read more
Business response:
Hello *****,We appreciate your feedback which is very important to us to improve our services. One of our supervisors, *********************** spoke to you yesterday to provide you an update of your buyout option. We'll make sure that your request will be expedited to your satisfaction. We apologize for all the inconvenience that you went through and we appreciate your patience.SIncerely,ARW Home Services
Deceiving and a waste of money. I had a technician sent by home alliance that came to take a look at my **. He check the ** and said, I believe it needs to be cleaned and it should work. He did not tell me that the warranty did not cover it. He completed the work and did the invoice, he came back and said that he contacted the company and they said they would not cover it. He said I legally had to sign the invoice for legal purposes. Than he said if the company doesn't pay I have to pay it. I tried calling the ARW and no one... read more
Business response:
Dear ********,My name is ******, and I work as an Escalation Specialist for ARW Home. I want to express my sincerest apologies for the difficult experience you went through. I appreciate you taking the time to write to ** and share your experience. Unfortunately, we do not have any records of what happened with the service provider as we were not kept in the loop.We take great pride in providing excellent customer service, and this situation caught ** off guard.We would appreciate it if you could share with us more about wha... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,706 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.