ARW Home

Taranjit H 

on BBB

4 years ago

I would give minus stars. I have been with them for 3 years filed my first claim last month because my water heater stopped working. Called and filed a claim waited three days water still. It fixed they told me it will be fixed sometime next week they have yo-yo 7 days to do so. So I got it replaced out pocket paid $2200 and today my garage door doesn't work called filed a claim and I'm being told they have up to 7-10 days to fix it. I don't know why I pay them $70 a month when they don't fix anything. I mean how many days c... read more

MICHELE A 

on BBB

4 years ago

I had this policy since May 2017. I used it twice once in 2018 for my garbage disposal that didn't need to be replaced but adjusted and in 2019 once for adding Freon to my central air unit. Well my central air wasn't working, placed a call to ARW on May 25, 2021 and had repairman scheduled for May 27, 2021. The repairman came out check my central air unit on May 27 and advise me he would contact me within the week. Well I called the repairman's company Bear Service LLC multiple times and never received a resolution to what ... read more

Tracy R 

on BBB

4 years ago

They are a terrible company. Very slow response. I have been trying to get my air conditioner fixed for 3 weeks. They have dropped communication between the company, the contractor, and the claim paying company. No one seems to know what the other is doing. They mislead you in telling you all your appliances are covered and then when its time to pay or get it fixed they don;t respond. I'm not sure how they have a 5 star rating I believe these ratings are fictitious. They say they have no one of following up on the emails the... read more

LISA H 

on BBB

4 years ago

I file a claim in June for my a.c. I was told, "we can't find a provider that would work with us in your area". I have to find my own service provider. I did and then I called American Residential Warranty on June 18, 2021, and was told to email them the invoice and they would reimburse me. On July 2nd, I called and spoke with someone who told me that the invoice had gone to claims and I would receive a payment in 30 days. I called on Friday, July 23,2021, and spoke with *** who was very pleasant and told me she had no paper... read more

Maria Y. 

on BBB

4 years ago

AMERICAN RESIDENTIAL WARRANTY CO. "If you are thinking about joining ARW think again!! Run far away from it!!" April 13,2021 (WASHER AND DRYER) We put in the first claim for the washer and dryer. The service provider came out two weeks later, and wrote it up that it needs to be replaced. The service provider told me that it takes a while to hear back from ARW so I should give it about a month. I waited to hear my next steps from ARW, but never got an email, text, mail, or call. About a month or so later, after receivi... read more

Susan C 

on BBB

4 years ago

Stay away from this company. Customer Service calling in wait time is very very long. You ask for a call back which never happens. Called for A/C repaired was approved to find my own company/technician. Had been approved for money to be paid back to me after repair, Summited repair paperwork, was told I did not receive approval for my own technician to come out. This is not true. My claim was turned down because the items that broke TVKit and the lines are not covered in the A/C policy. The Freon is not over also. Why have a... read more

Bruce J 

on BBB

4 years ago

American Residential warranty is a terrible ran company. They do not stand by their contracts they make with the customers. Their statement "we will get back with you in two days with next step" is a lie. They lack communication, they will nickel and dime you, never follows the contractors advises nor replies to contractor. I choose this company because we saw where they were the top home warranty company. THAT'S NOT TRUE!!! They will take your money but not provide with the service they promise. Terrible company. ******** ... read more

Stacy V. 

on BBB

4 years ago

They were fine until you needed something replaced. My waterheater started leaking. Rusted out like what happens. They said they would send a plumber to look at it. They contracted the work out. The plumber looks at it and determined that we needed a new waterheater. Okay. Then the contracted company tries to reach American Resadental Warranty company to get the replacement approved. American Resadental Warranty Ajudication department would never answer the phone. They called them and I called them everyday. No one would ans... read more

Ellen F 

on BBB

4 years ago

My only claim was turned down. Tried calling several times. Did not get a call back. You have to jump through many hoops to cancel your account. I got a call back from claims. I tried to explain my situation and the person accused me of yelling and talked over my conversation. Very poor customer service. I'm 76 and thought this was a good investment. I would not recommend this company to anyone. Very frustrating.