ARW Home

Cassandra S 

on BBB

2 years ago

This company is a scam, i used to work here and see how they handle customers they treat their employees event worst, they will have customers waiting a whole month for to even have a repair person come to the home after taking your deductible to start your cliam. Imagine i used to be an employee here until one of their managers got disrespectful and I have left 3 voice-mail for HR to call me back and they are ignoring me. All they care about is money. 

Gordon O 

on BBB

2 years ago

Good morning! Arw( American Residential warranty) is a rip-off!!! They owe me money in from of a credit. I made a service call during the pandemic with and attempting to have service done to some appliances in my home that I never received service on. I called them asking them for a refund or would it be ok to just leave it has a credit realizing it wouldn't be a good idea with elderly parents in the home and myself with breathing issues already. They said they could do a credit and whenever I got ready to have the service d... read more

LS S 

on BBB

2 years ago

DO NOT PURCHASE UNLESS YOU WANT TO WASTE YOUR MONEY. I would give 0 stars if I could. I have been waiting for services with my exterior sewage line since the beginning of April. Every time I call to follow up, they say that the claim is still under review. Every time I call, they say that they are escalating my issue and someone will call and let me know something. I never get a call. But at the same time the billing department is calling in for a payment. They do not honor their warranty contract. I DO NOT RECOMMEND THIS CO... read more

Wanda J 

on BBB

2 years ago

If I could give 0 stars I would. This company is the highest premium with the worst coverage. I used to work there. If your AC is out and it is 10 yrs old, then they only pay $650.00. If it is over 10 yrs, then you are SOL. The coverage was so bad, I never talked about it on the phones. I would go with ****. I have had them for years. 

North R 

on BBB

2 years ago

this company is a fraud & should be put out of business, they take your money monthly with ease but as soon as you render service ,your on hold for 30 -40 min then its a fee to have someone come out ,then if your situation is unfixable, they low ball you on the value of your equipment to pay out ********* takes forever to recieve, you literally have to keep calling to inquire.....SAD, thats why their not rated , cause their fraudulent, I want my money back, ALL OF ************************* should watch out to make sure they ... read more

stacy C 

on BBB

2 years ago

Horrible service when it comes to making a claim. You are dealing with three different companies to get a repair done. I called for an oven not heating. Had to call ARW 4 times to even get the claim going. Every time I called they had to ask me everything all over again due to them not being able to see a claim that had been submitted 4 times. Then they assign you a company thats over an hour away that cant come out for 2 weeks. Then when I called back to complain they made me an apt with an another company stating they woul... read more

KB K 

on BBB

2 years ago

American Residential Warranty is an absolute scam. They have taken my monthly payments every month, but when I needed to use their services for an **** unit that went out they refuse to cover the unit. I complained and had the issue reopen and was told I would have a response in 24 to 48 hours, but never heard back. After a week and a half I call to cancel my coverage and was given a complete run-around. Every time I called there was a 60 minute wait. I stayed on the line on two occasions for more than an hour and no one pic... read more

Irma G 

on BBB

2 years ago

I called back in June 2022, I specifically asked if my washer and dryer were included in my warranty that i was purchasing. The operator said yes. I called back in May of this year to have my washer fixed. I was told that both the washer and dryer were NOT included in my coverage. I was told I needed to upgrade my warranty plan to cover said washer and dryer. How is it that I've been paying for a certain plan, thinking I was covered, when in reality I wasn't. Also, how can you expect a consumer to automatically know that an ... read more

steve J 

on BBB

2 years ago

My AC has been out for 5 days. The technician they assigned my account told me today that they declined my service request because the company ARW subcontracts with ( NAS) never pays on claims. And all this after ARW told me yesterday the very same company would be coming out tomorrow! But you better believe ARW collected that $75 service fee from me without a hitch. I called and canceled my service with them today, but not before the customer service representative tried to sell me on some home alarm partnership with ADT.