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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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American residential warranty- we called them to have our HV** repaired. It wasn't cooling & the temps were in the 90's. I have *********** husband have various illnesses & the heat was unbearable. They sent a contractor out approx a week later. Contractor sprayed water on the ** unit & checked the inside unit & said he would return because it's going to be a tough job. Approx 3 days later the contactors employee came back & added freon the system worked over night then stopped cooling. We called the contractor he said he wo... read more
Business response:
Hello ******,We deeply apologize for all the inconvenience that you wrote above. We're committed to improve our services every day and our customers are our priority. A supervisor from our claims department will be contacting you soon to make sure this issue is resolved right away. If you have any other questions or concerns, please do not hesitate to contact us at ************ or email us at ****************************************.Sincerely,ARW Home Services
Do yourself a favor and go through your policy with a fine tooth comb. The policy caps all major appliances at low amounts. If your appliances are 10+ old the cap is even lower. When I tried to cancel they hit me with so many fees that it was basically not worth it. Its difficult because the customer service is better than most but the policys are terrible. Thought this company was a step above the rest but its the same dog and pony show.
Business response:
Hello *****,Were sorry to know that you were not satisfied with our plans. We stand behind our product and were proud to say that we have thousands of happy customers. We have plans for every need and for every budget. If you have any questions about your specific plan or your covered appliances, please contact us at ************ or email us at **************************************. Sincerely, ARW Home Services
Purchased ARW home warranty about 8 months ago and then three months ago my 40 gallon water heater sprung a leak. I called and spoke to the representative and after about 10 minutes reviewing my policy he told me I was not covered for water heater damage. ****, purchased one and installed it with a friend for about $575.00. Last week my central air conditioning started producing an excessive amount of condensation to the point that I placed the small condensation hose into a 5 gallon plastic bottle and the bottle filled up a... read more
Business response:
Hello *******, We apologize for the miscommunication that you went through. This is not how we handle our business! A supervisor from our claims department will be contacting you to investigate your claim and to answer any questions or concerns that you may have. Youre a valued customer to us and we appreciate your patience. Sincerely, ARW Home Services
They dont honor their contracts. My A/C stopped working and I was told to find my own repair company. Two attempts were made to fix the central unit. Finally it was determined the unit needed replacement which was covered under my contract.The repairs were never paid for and I paid out of pocket to avoid a lien being put on my home by the contractor a $1,700 value. A new unit was installed at a cost of $6,800. We filled out all the required documents for the warranty as well as had email and phone communications. Now one yea... read more
Business response:
Hello ******,We're sorry to know what you shared above but unfortunately, we couldn't locate your account with the information provided. Please contact us back at ************ or email us at *************************************** to open an immediate investigation on your claim and to better assist you. We apologize for any inconvenience that this situation might have caused you and we appreciate your patience.Sincerely,ARW Home Services
This company is terrible. The first time I needed them I couldn't get a hold of claims for hours and then with 103 degrees outside, they couldn't even look at my broken air conditioner for 6 days!!NOW they won't pay to fix or repair my system.They advertise that they cover air conditioning systems, but now they will only pay me $425.00, after I paid a $99 service fee.This is unethical and false advertising.
Business response:
Hello ****,Thank you for providing your review. It's important to note that every warranty company has specific terms and conditions in place. However, we provided you with a 30-day period to review these terms, and we also offered a money-back guarantee in case they didn't meet your needs. Our plans serve as an alternative solution to reduce out-of-pocket expenses, and we stand by them. If you have any questions or concerns, please contact us at ************ or email us at *************************************** and we'll g... read more
Scamming people, they don't cover anything, they increase the price of their service without notice, they don't call you back. Of the things they do cover, they never fix it. Biggest scam alive. Even useless american home shield is better than these thieves. They sold me a plan now they say it doesn't cover 80% of the things in my house even when I show them proof indicating what they said was covered.
Business response:
Hello *****, It was a pleasure speaking to you yesterday. We reviewed your account and the plan that you chose did not include washer and dryer when you signed up online. The good news is that you can always add or remove coverage at any time! We apologize for the inconvenience and we will follow up with your account as we agreed. if you have any questions or concerns, please contact us at ************ and we would gladly assist you.Sincerely,ARW Home Services
I paid for a years warranty 6/9/2023. I never did receive a warranty which I was told that I should receive in **** days. I called to cancel this contract which I was told that they would charge me 2 months of service. Even though I called July 12. The representative told me that I would be charged until August 9. Please be advised that this is a total rip off. I could understand them charging me until July. But very unsatisfy.WCPORTER
Business response:
Hi *****, Thank you for taking the time to leave your review. Were sorry to know about your decision to cancel your policy. We apologize if you did not receive your T&C, which you can find them on our website. We can always mail it to you if you decide to stay. You can contact us back at ************ or email us at **************************************** We hope to hear from you so we can provide the best coverage to your appliances and systems. Sincerely, ARW Home Services
Please, please, find some other company as your home warranty services. ARW fall very short of my expectations. After paying every month for over 2 years it was time to use their services, guess what? After loosing 1 day of work waiting for their tech to show up, I had to wait over 3 weeks for their report, for them to tell me, we were not covered. It's not fair. I should have read the reviews first, before wasting my money on them. Shame on you ARW.
Business response:
Hi ********, Thank you for taking the time to write your review. Your AC was covered but the technician found a leak in the coils, which according to our terms and conditions is not covered under your plan. The only way we could found out was sending a technician. We apologize for the delay,and we appreciate having you as a customer for 2 years. We wish you the best on your future endeavors. Sincerely, ARW Home Services
I have been trying to have my refrigerator look at since April of this year. Have not had any one call me in this time. It is now July. I have called different phone numbers that they put up on there web site and nobody knows what there doing. They just keep putting you off. Very unprofessiona.
Business response:
Hello ******,We apologize for the bad experience that you had with your claim. Someone from our team will be contacting you to provide an update of your claim soon.This is not the level of service we strive to provide and we regret falling short in your case. Please know that we take your feedback very seriously and will work hard to improve our service. If there is anything else that we can do to assist you, please do not hesitate to contact us at **************. We hope that you will consider giving us another chance to pr... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.