ARW Home

Tammy B 

on BBB

2 years ago

Purchased my home in Sept 2022 and included was ARW. April 26, 2023 filed claim AC not working after multiple phone calls to ARW and the service provider on this day 5/9/23 I still do not have AC. Each time I call ARW the representative states, my claim is still under review. The service provider that came to my home X 2 is new to ARW and does not have a clue of how it works. The service provider also is not giving ARW correct information regarding contacting me as well. This service is HORRIBLE!!!! 

Lanisha D 

on BBB

2 years ago

This company is extremely unorganized. I have used them a few different times and everytime it's confusing I have to call the company that actually fixes my issue and when I mention my warranty company they don't know it they know the company my warranty company sent them which is too many parties involved. They told me the issue I was having wasn't covered when I'd had this issue seen previously now all of a sudden its not covered? I don't understand! They increase my claim amount without notification and sometime they hang... read more

charles b 

on BBB

2 years ago

The limits of liability (amount they will pay for a claim) are so low you would never get your money back. Only pay $350 of a $1500 water heater replacement and I've paid them $500 a year for two years and a $55 fee for filing this claim. ********************** on insurance with this provider. 

Greg W 

on BBB

2 years ago

WORST CUSTOMER SERVICE! ABILITY TO ARTICULATE IN CLEAR AND CONCISE ENGLISH NON EXISTANT AND TIME TO GET TO SPEAK WITH A PERSON IS OUTRAGEOUS. PHONE SYSTEM IS LIKE THAT OF OLD COM'S PHONE USED IN COUNTRY. CLAIMS QUESTIONS DESIGNED TO DELAY CALIM FILING PROCESS 

Thomas M 

on BBB

3 years ago

Only covered $300 dollars $900 job. They also charge you $55 dollars just to call out a contractor. 

Therese M 

on BBB

3 years ago

Purchased in May, 2022. Had first service March 2023. Plumbing. took 2 days to have service. They don't fix the day of the call. Have 1 bathroom. ARW never called with follow up. the Plumber called with the update 3 days later. it was $****. ARW would pay $125. The balance was my portion. Horrible!!! That was for a sink and toilet snake. ****!!!!!!! Insane! DON'T, JUST DON'T 

Dennis C 

on BBB

3 years ago

DO NOT WASTE YOUR MONEY. I WOULD HAVE SAVED NEARLY $900 TO DATE WITHOUT THE WARRANTY.I have had two claims, and neither provided enough protection to cover the cost of replacing the appliances. I would be more ahead in the long run just paying outright out of my own pocket.Refrigerator: Ice maker stopped working, and they recommended a new fridge. ARW gave me between $300 and $400. New comparable fridge was north of $1,000, and I paid ARW nearly $900 for the year. I WOULD HAVE SAVED $400 WITHOUT THE WARRANTY.Water Heater: Wa... read more

Jacquelyn B 

on BBB

3 years ago

Been with this company for several years, they charge me sixty dollars monthly and another sixty dollars if you file a claim that has to be paid up front at thei time you file the claim. I filed a claim last year, paid them up front sixty dollars, for them to fix my stove that was not working. They made the appointment, I took off work, Waited for them all day, called them to see what happened, they came up with the excuse that the appointment date was mixed up. Made another appointment, no show, so I had to buy a new stove,... read more

Ranae P 

on BBB

3 years ago

On March 3rd 2023 I filed a claim with ARW , due to my Water Tank leaking. I was issued a claim number along the the Name and Company that will replace it. Within 36 hours I was notified by the plumbing co. They sent a service contractor out. He came looked at it, took photos and stated he had to send it in to ARW. Now back in August of 2018 my HWT WENT AND ARW replaced it with no problem. A Rheem Water tank that they installed. Now in 2023 the tank WENT AGAIN. ARW notified me on the 9th of March and stated that bc the tank ... read more