Aspen Dental - Kennesaw, GA

Rodney B 

on BBB

a year ago

The only good thing about this place is the good looking ********* get my pre-auth (***** days, REALLY?!?) funny because I got it back from my Ins. on the 26th of November! I was told to come in today 7/8 and they didn't even have an appt. for me. Hadn't even started on my teeth, even though I Had called my ins the 1st appointment in front of the person and the ins. told them i had a full $1500 available.... waste of my time. I told them that i need this done by no later than Aug 15th and they haven't even started anything. ... read more

Alicen J 

on BBB

a year ago

Waited months for an appointment in *********. Got there and was handed a bill for almost $500.00 prior to the visit. When I advised them that I had insurance I was informed that they are no longer in network for any insurance. I have the poor man's state insurance. Did they really think I'd just have $500 in my back pocket? In the months that I sat around waiting to be seen they couldn't have notified me? I wasted all that time waiting to be seen not to mention a days lost pay for nothing. I've had 3 ER visits due to a majo... read more

Carolyn D 

on BBB

a year ago

First, the woman you meet at the front desk was rude. Then, they finally called me back and made me sit for 45 minutes with an excruciating toothache so they could work out my bill. I begged them to please numb me while waiting and they would not. Finally got my tooth pulled just to figure out during healing that she left a huge sharp piece of my tooth still in, which is now cutting my tongue. I am so upset because now I will have to find another dentist to cut out the tooth she left in. Absolutely do not go to Aspen dental! 

Wind C 

on BBB

a year ago

Don't trust them. I went for a routine cleaning that was 100% covered by my insurance. Up front they told me that they would not do anything that my insurance wouldn't cover. After the cleaning, they set me down in the other billing chair and gave me a long list of procedures that they said I needed. It was quite a long list. It was obvious that they were more interested in billing than dental care.I went to another dentist in another town and paid out of pocket for another cleaning and they set me up for another cleaning in... read more

linda b 

on BBB

a year ago

Staff is great exception male dentist who insisted my denture had to be made to him liking the they they looked to him to me they were so far back in my mouth it looked like I had no teeth in I told him and he said you can't have bigger teeth they wont look good on you. waste of time and money. using them as a spare. 

Marty R 

on BBB

a year ago

They calculated expenses at first at *****+. Told us that we would probably get some money back. Then after partial treatment wouldnt answer calls to finish! Instead we get a bill for $1744 in the mail and they had not finished doing what they said they would do. We are retired and used some inheritance money to pay so we wouldnt go in debt. Now we are in debt and werent informed we would be and still no top denture after impressions. We went to talk to an office manger and they would not relent on the charges. 

Susan I 

on BBB

a year ago

After my appointment, while waiting On my ***** it was heavy thunderstorms &Pouring. Staff wouldnt allow me to wait in side for my ***** thus getting drenched.A total stranger drove by and gave me an umbrella. 

Shirlee B 

on BBB

a year ago

My son passed away less than 2 months after having extractions done and temporarily dentures. He got sick afterwards never had another appointment and his temp dentures did not fit well. Total bill was ********. I have made several calls several times a week with No return calls on a refund. only saying someone will call you by the end of day. Never happened. No return calls just recordings. This is a disgrace! Aspen dental is DECEPTIVE . Looks like it need to take this a step further. BEWAREOF ASPEN 

Michael I 

on BBB

a year ago

BUYER BEWARE!! Aspen's billing practices are mean-spirited: no money up front? Then no appointment up front!!! Can you imagine going to the **** dealer for repairs and be told, "Sorry, Mr. ****** but we WON'T look at your car until you ***** down $1000." Well, that's Aspen Dental!! The professional staff doesn't call the shots; the OFFICE MANAGER does. One the most horrible businesses I've had the misery to experience. This company is the moral equivalent of a bail bond business. AVOID IF YOU CAN!!!!!!