Aspen Dental - Kennesaw, GA

Gregg H 

on BBB

3 months ago

The Aspen dental location in ********* is by far the worse I have ever experienced from any medical practice; I had been working on to improve my credit for years and finally I received a loan to help me manager the cost I had looked around to different dental offices and service only to had choose Aspen Dental; boy was I wrong!!!! please without going into details I am left with pain from dental crown/bridge work that needed to be root canal but to have the doctor and office operation manager tell me that the service will n... read more

Rebecca M 

on BBB

3 months ago

Aspen Dental **********, *** stole money from my Care Credit Account. They charged for a procedure I DID NOT have. They used my Care Credit account and now I owe ****** to Care Crefit. I reported it to ************** who has the Care Credit Account. They said it was fraud,closed the account and told me to tell the police. I did and now it is in the **************** being investigated. They committed fraud and are in huge trouble. Don't go there. They will fraud you. 

Jack T 

on BBB

5 months ago

I was treated like c*** Aspen Dental is a big runaround there all about money and get mad if you don't want to spend a lot of money I'd give them a big fat zero it's a corporation go to a private dentist office and get treated like a king at the Oxford Alabama office it's blind leading the blind 

Christina J 

on BBB

5 months ago

The ONLY reason why we went here is because my mother was in excruciating pain and this was the the only dentist in her area that took her insurance. We started off pretty well there. took out a $3,000 care credit loan (that I paid off in FULL by the way) that I was told would cover everything with her insurance. Now they are saying we owe more money! They HAVE NOT returned any of my phone calls. They keep telling me different things. They have way to many technicians working on your mouth making it feel like a run down free... read more

Mardy S 

on BBB

5 months ago

I had a root canal done at Aspen Dental in *******, **. on 3/1/24. At my initial appointment on 2/22/24 I paid them $287.00. About a month or so after my 2nd appointment I received a bill for $188.00, then about another month another bill came for $299.00. I tried to talk to Aspen but they refused to discuss the bill with me. I contacted my insurance company about it and they said I did not owe the $299.00. I have been working with my insurance company for over a year now with no change in Aspen's billing. They finally told ... read more

Susan T 

on BBB

6 months ago

was told had to pay over $200 to get a deep cleaning before they would do any work on my teeth. I needed a chip bonded on my front tooth that had nothing to do with my gums, but they refused to do anything until i had a deep cleaning. They did the same exact thing to a coworker of mine. They are just out for money and not your care. If i could give negative stars I would 

Karen G 

on BBB

6 months ago

I had an abscessed tooth was in alot of pain called and made an appointment, was told could go next morning at 8 am one in ******************. Received email confirmation. Arrived early said they did not see appointment, I showed the email, said they could see me in a week, mind you this is abscess tooth been trying to get appointment for a couple of days with place that states accepts walk inside. I was in a lot of pain, they would not help, was already talking antibiotics just needed extraction, refused to help. I was in t... read more

Jacqueline R 

on BBB

6 months ago

My appointment was scheduled at 3pm on 2/20/25 at Aspen Dental . I arrived at 2:30 I knew that I would go back before my appointment but at 3:00-3:20 other patients are checking in . Not sure how appointment work at a dental office but there were six people went back before I did. I spoke to the front desk receptionist and they said they just back for ********* would be going back very soon. The My appointment was at 3pm and still havent been back yet and it is 4:00pm i finally went back at 4:13 pm . Overall no work was not ... read more

R. D 

on BBB

7 months ago

Until today we have had no issues whatsoever with Aspen dental. We have used their practice in ************ and in *******. Our current issue with the aspen dental in ********** is that my husband had bridgework done in 2023, among other services and intensive dental cleaning. No issues. Yesterday my husbands bridgework broke, and we visited an aspen dental in *******. We were told the bridgework would have to be replaced. Dental insurance however will not cover it, because you can only get the same location bridgework done ... read more