AUTOPAY

Credit Karma Member 

on Creditkarma

3 years ago

Misleading company. Pre qualification letter received in mail is misleading. This company is a marketing company that is a third party. Communication is not consistent, I submitted for a refinance on a new vehicle and was denied, balance of vehicle was zero. Application cancelled, had to call them to question the cancelled email. Per rep, the person reviewing my application "hit wrong button. Autopay wanted to complete a new application, told them no to use the current one. A new application would allow them to run my credit... read more

Credit Karma Member 

on Creditkarma

3 years ago

Lied about extended warranty coverage they sold Sold me what they claimed to be a "bumper to bumper" extended warranty. However that warranty excludes major components, specifically, emissions. I am in the process of filing a formal complaint with the Texas Attorney General 

Credit Karma Member 

on Creditkarma

3 years ago

Easy However… The process was very easy and straight forward. However, you will NOT be made aware of a $549 documentation fee for the transfer. I feel like this should be disclosed to all customers, happy with the process but very disappointed with the delivery of information. 

Credit Karma Member 

on Creditkarma

3 years ago

Unauthorized Application HORRIBLE experience. Created an account to see what their company was about but ultimately decided not to proceed with an application. An application was then submitted anyway without my consent and I discovered it when I took a hard hit to my credit. Customer service was terrible and accused me of lying to get out of an application. Will never recommend this company and will be disputing the hit while reporting them for fraud. 

Credit Karma Member 

on Creditkarma

3 years ago

Misleading offer I received a "prequalifiied offer" from AUTOPAY stating I could save an estimated $114/mo so of course I was interested. Applied and communication was hit and miss (more miss than hit). Was told I would hear back in a day, but it took 3-4 days to hear back. All refi options were higher than my current monthly payment. Where'd the $100+ in savings go? Credit ran for nothing. Highly advise not working with AUTOPAY. 

Credit Karma Member 

on Creditkarma

3 years ago

I think this company is a scam Autopsy contacted us with a ridiculous prequalified letter to lower our interest rates on our new car. After giving their agent all of our credit information, he called us back to offer us a 16% loan over the 7% loan that we have now his excuse was it’s a new car and a new model. I feel we’ve been scammed and giving somebody our financial information and Social Security numbers. We found out they are just a broker they’re not associated with a bank and I’m sure out of that 16% interest rate tha... read more

Credit Karma Member 

on Creditkarma

3 years ago

Very bad, pointless & cost points Shockingly bad. A million notifications that my credit was being pulled. Called them back a ton, no response ever, got called back finally 1.5 weeks later on a Saturday afternoon. Just one offer, over 100 basis points more than what I'm at now. Really poor service 

Credit Karma Member 

on Creditkarma

3 years ago

Horrible Horrible communication. Was told I could get a lower rate and payment. A week later I get a higher rate and higher monthly! One day per text. Joke! 

Credit Karma Member 

on Creditkarma

3 years ago

AutoPay deceptive practice AutoPay sends me a letter in the mail which states I have been preapproved for a refinance of my auto loan. They even list a new lower monthly payment, etc.as an enticement. So I go to the AutoPay web site and enter my information for a new car loan application. What I did not realize is AutoPay is just a broker for auto refinance loans. A lender they sent my info to did a hard pull on my credit file and I was not approved for a refinance. AutoPay should make it clear that they are an auto broker s... read more