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Bay Alarm Medical
- Home Health Care
- Concord, CA
About this business
Bay Alarm Medical For over 70 years, Bay Alarm Medical’s singular mission has been to protect the most important things in life – family, health and independence. We pride ourselves in providing the best senior life-saving alert systems in the nation. Our clients are fully protected with industry-leading medical alert technology and backed by one of the country's most reliable, USA-based, 24-hour medical alarm emergency call centers.
Location details
1140 Galaxy Way, Suite #150, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | 8:00 a.m. to 4:30 p.m. |
We have used Bay Alarm Medical's ************ for more than 5 years and find the service reliable and reasonably priced. They provide wonderful customer service. Professional, knowledgeable and considerate.
This is to acknowledge ***** in customer service as being outstanding! I was without my bay alarm medical smart watch for over 24 hours because I was not given complete and helpful information to correct the problem until I was able to have ***** assist me. Due to her patience and willingness to listen to me she correctly identified the problem and gave me a quick fix and my watch is back up and working correctly. Thank you so much, ***** for your professionalism and courtesy! I hope your supervisor or manager appreciates a ... read more
I used Bay Alarm Medical's online chat feature today to update my notification list and get a question answered. All of my contacts with Bay Alarm have been very satisfactory.
I spoke to a rep to change the billing information on my mother's account and she was exceptional and went above and beyond to help me out. The experience was painless and I was able to get everything accomplished that I needed to.
Bay Alarms customer service is outstanding! It is so refreshing to:-get help immediatelyno phone waits -speak with a person who not only knows their companys emergency process but also knows their equipment -speak with a person who is patient and speaks clearly. Zach did not say goodbye until all my issues were resolved. - BTW; Love the watch. Did a test, while talking to Zach, to make sure all was operational. I highly recommend a call to Bay Alarm once you receive your watch. Learned a lot very quickly.
Bay Alarm Medical has been so helpful to me getting my system set up. I havent had to use it , but feel confident everything will work well if I ever need it. Provides some freedom to get things done outside of the house.
I wish all companies had customer service as pleasant and efficient as this company. Very easy to work with and the service itself is just as efficient. Thanks Zach...you can teach other companies how to do this!
Ive been a service tech for similar alarm systems, so I knew this was an extremely affordable deal. The connection, when weve tested (monthly) is sometimes a bit funky, and wait times with the billing office are lengthy. But the price is too good to pass up.
Most recently,My telephone modem went out, therefore I had no alarm system, they were very patient with me and helpful in advising me how to reset the system. I did have to use my alarm in an emergency, there was no hold time, they contacted 911, and stayed on the phone with me and kept me calm until the ambulance arrived and contacted my daughter. I have recomended them to many of my friends. Hub
Frequently asked questions about Bay Alarm Medical
How is Bay Alarm Medical rated?
Bay Alarm Medical has a 4.9 star rating with 12,561 reviews.
When is Bay Alarm Medical open?
Bay Alarm Medical is open now. It will close at 6:00 p.m.