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Bay Alarm Medical


About this business

Bay Alarm Medical For over 70 years, Bay Alarm Medical’s singular mission has been to protect the most important things in life – family, health and independence. We pride ourselves in providing the best senior life-saving alert systems in the nation. Our clients are fully protected with industry-leading medical alert technology and backed by one of the country's most reliable, USA-based, 24-hour medical alarm emergency call centers. 

Location details

1140 Galaxy Way, Suite #150, Concord, CA, 94520, United States

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Mon6:00 a.m. to 6:00 p.m.
Tue6:00 a.m. to 6:00 p.m.
Wed6:00 a.m. to 6:00 p.m.
Thu6:00 a.m. to 6:00 p.m.
Fri6:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 4:30 p.m.
Sun8:00 a.m. to 4:30 p.m.
4.912,066 reviews
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Gregory J's profile image
Gregory J 
2 years ago

Warning: We canceled our service during the free trial period and returned the equipment. I noticed that the credit for returning the equipment did not come through on our credit card. I called Bay Alarm, and they processed the refund based on my call, it seemed like a standard process for them, even though the refund was to occur when they received the equipment. It seemed like they would not have refunded had I not called. If you cancel and return, watch for your refund. 

MIRIAM L's profile image
2 years ago

Rep was very helpful and explained exactly what was coming in the mail. He also included a form that I had requested earlier which had failed to arrive. I have used Bay Alarm for years now, andit has come in VERY HANDY multiple times, as I fall a lot. They have always called, and sent out EMS when necessary, and have always been dependable and nice. I wouldn't think of changing! 

Cassandra A's profile image
Cassandra A 
2 years ago

Excellent service. I get an email every time there's any service outage (power, phone, etc). My mother has successfully used Bay Alarm twice to call an ambulance. 

Duane H's profile image
Duane H 
2 years ago

Good job. Took care of my problems right away. Thank you ******* 

Robin F.'s profile image
Robin F. 
2 years ago

Very, very friendly, professional staff. Minimum wait time to be connected to rep. 

Mary S's profile image
Mary S 
2 years ago

We signed up with Bay Medical for my elderly mom. This last call to customer service was amazing. They had gotten a few things wrong and I had tried to correct them twice in the past but was unsuccessful. I had to call them again and this time the customer service rep got everything straightened out and was fantastic. He went above and beyond and I really appreciate all of his help. 

Michele M's profile image
Michele M 
2 years ago

Got a "low battery" notification, which is a great tool. My mother is using the equipment, so this is a great way for me to monitor the status of the battery from **** miles away. However when she initially called, she was told her necklace needed replacing as it was a low battery. We have only had the service for 9 months and I was told it would last 2-3 years. I called back and the next person retested all the equipment remotely with the help of my mother. We were told that all the equipment was fine (necklace, base statio... read more

Sharon N's profile image
Sharon N 
2 years ago

Helpful, professional service for an important device. The customer service rep was very patient. Thank you! 

Earl M's profile image
Earl M 
2 years ago

Very good people to work with and very helpful fast sirvice 

Frequently asked questions about Bay Alarm Medical

How is Bay Alarm Medical rated?

Bay Alarm Medical has a 4.9 star rating with 12,066 reviews. 

When is Bay Alarm Medical open?

Bay Alarm Medical is closed now. It will open at 8:00 a.m.