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bel Furniture san Antonio
- Furniture Stores
- San Antonio, TX
About this business
Location details
555 SW Loop 410, San Antonio, TX, 78227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Bought a 3 piece living set during their July Black Friday sale. Delivery was scheduled 6 weeks out. I called 1 week before to confirm, which they did. So I found a buyer for my current furniture. Then a day before delivery I found out that my order isn't coming. They ran out. Then customer service couldn't even tell me if the floor model was still available. So in a nutshell they oversold a product and I got the short stick. And then they couldn't even tell me I wasn't getting my furniture until the day before it was sche... read more
STAY AWAY. YOU HAVE BEEN WARNED. Read Yelp reviews, they're all true. Service, employees, etc. all below even sub par. First, they dont tell you about the 4-6 order time. Distribution center is in Houston but will take 4-6 weeks to get to San antonio. Huh? Then it takes 2 weeks to get a refund and only 75% of what you paid. Lots of small small print. My wife asked a sales person, on the way out, a question. He proceeded to get into a debate instead of answering a customer question. Stay away
Absolutely HORRIBLE experience from start to finish. Went in with my two children and had them excitedly pick out their new beds. With COVID keeping us locked inside I figured redoing their rooms might raise their spirits. Unfortunately, we were working with a tiny budget, given the loss of my husbands job, so we ended up here. They do have great prices but it's all a show. The sales lady assured my kids that their beds would be in within 2 wks... we were corrected, at checkout, and told that it would be about 4 wks... 7wks... read more
I have received multiple deadlines on my furniture to be received and when I asked For a courtesy delivery I was denied. As a first time customer, the service I have received is horrible and the expectations of Bel Furniture has not met my needs. I am very disappointed.
Ordered a couch and ottoman set online and called to see when it would be available for me to pickup in store. When I called they told me I would have to wait until it was shipped to the store, which they could've give me an exact date for. Hearing that I decided to cancel my order, when I spoke to the woman on the phone she said I would receive an email from corporate "some time" during the week. Well, the email never came so I called again a week later and this time spoke to a gentleman and was told the woman I previously ... read more
Raymond is incompetent. The one star is for the furniture. 5+ salesman but one customer service rep. $2000+ on furniture that did not arrive as promised even though we rented a Uhaul for this day, and he won't waive the delivery fee for the inconvenience. He also doesn't know when my other sectional and rug will come. So wish me luck.
ordered a patio furniture online and never got a callback from the furniture store. I called the furniture store after almost 30 days that I haven't received my furniture and they have said that they had it at the store in San Antonio, TX. After two days, i called to pick up the patio furniture and the store claimed they didn't have it. Someone how they lied or sold the furniture.
Worst customer service I have ever experienced in my entire life of shopping anywhere. And when we did get someone they didn't know anything. Absolutely brutal, wouldn't buy my furniture there if they paid for it. Oh and they wouldn't answer the phone either when we called before going. If you're reading this and thinking about going, save you're time. They are worthless. 0 stars.
If I could rate this business a -0 & then some it would definitely be just that. Folks please save your money & shop somewhere else. Only spent my funds here because price was right at the time, but their No Customer Service SUCKS, SUCKS, SUCKS!!! Called their Lame A** Corporate office in Katy & and was told item is now low stock. WTF! Why did the store allow me to make my purchase, then turn around, and say Oh we may not have it after all. Was not given a receipt, had to call several times just to get an email copy. The fol... read more
Frequently asked questions about bel Furniture san Antonio
How is bel Furniture san Antonio rated?
bel Furniture san Antonio has a 4.5 star rating with 7,448 reviews.
When is bel Furniture san Antonio open?
bel Furniture san Antonio is open now. It will close at 9:00 p.m.