Bel Furniture-San Antonio

Jennifer R. 

on Yelp

8 years ago

i orders two items that were floor models, on a Saturday. Was told they can't deliver till Thursday, fine. i stayed home all Thursday, no show. When I called them they said I didnt pay for delivery, and its been arranged for pick up. That was so wrong. A whole day wasted. The man said I promise your items will be delivered first thing Friday morning. He was so sorry for the mixup. i have a million things to do, but ok ill pustpone things for another morning. Come Friday, call and kyle said "oh no one called you" Your delive... read more

Mary B. 

on Yelp

8 years ago

I purchased furniture in Jan 2017 with sales person Veronica. She was great and helpful the entire process. Delivery was scheduled for 2/21/17 upon assembly I inspected the furniture and found many dings, scratches, and tarnished paint on my bedroom set. I immediately reported it to both the delivery men and called the store before signing any papers. I was told that a technician would be out 2/28/17. I received a voice message close to 9pm Monday 2/27/17 letting me know that I would be contacted again the next day for ... read more

Nathalia D. 

on Yelp

8 years ago

I dont recommend this store!! Bad service, I bought furniture 5 years ago and I paid $500 for the warranty plan. Since it's already been 5 years I tried to claim my $500, and they said I have to come personally to the store to get that $500 store credit. The problem is I already move to another state and it's impossible for me to come to San Antonio. Then I said if I can tell my sister to claim it because my sister still lives in that area but they said I'm the one that has to come. There was no solution and they won't give ... read more

Lorena B. 

on Yelp

8 years ago

This is by far the worst experience I have ever had in any store period. First, even though everything we ordered was available in the warehouse, it took a few weeks for them to deliver everything and we agreed to a delivery date of 09/18. That Saturday, they bring the wrong couch. While that is frustrating we understand mistakes are made. But the frustrating part is being placed on hold and the warehouse not returning our calls so that we can discuss how they will fix this problem. After calling them again, we resche... read more

Alyssa Q. 

on Yelp

8 years ago

Wish I would have read all these reviews before purchasing here! Bad quality, terrible customer service and flat out liars! It will take at least a month to get your items, but expect that to be pushed back a week a few different times. To address the claim of bad quality: Bought an entire living room set, 1.5 years after purchasing the leather ripped when I was just sitting barefoot in the recliner and pushed down for the recliner to close to the seated position. Warranty company says this is normal wear and tea and that "s... read more

Jessica B. 

on Yelp

9 years ago

Unfortunately you have to give a star to leave a review. First of all they got our furniture order wrong, twice. Went to pick up the bar stools we ordered and they were incorrect. They said they would deliver the correct ones out, well they delivered the wrong bar stools again. Upon delivery, the driver took down a power line with the truck. The "manager", Elizabeth, I spoke with was absolutely was completely useless. I had called several times and left her MANY messages to call me back and to get someone out to fix this. Sh... read more

Alex S. 

on Yelp

9 years ago

I ordered a dinning room 7 pieces set (a long table with six chairs) about two months ago. it took 3 weeks to get them delivered to me. The staff delivering the furniture was in such a hurry and they just dumped everything and left. When inspecting the furniture, I found one of the chairs has dirty spot on the seat, and the table leaf has a small dent on it. I called the Bel furniture and they agreed to take those two pieces back and replacement them with no charges. The same week on Thursday, they sent someone picked up the... read more

Nicole R. 

on Yelp

9 years ago

Horrible service I will never go buy furniture there again if i could rate this place no stars I would its been about 2 months I ordered my table and chairs and still have not received a complete set this is so rediculas dont buy anything from them.... 

Linda C. 

on Yelp

9 years ago

Never again going to this place, the salesman told me the delivery drivers would take my old furniture if I gave them a tip that's bs, they don't do that so If they tell you they do don't fall for it and they won't make it right, taking the salesman side of course and still haven't called me back and I paid for my furniture cash, their Customer Service sucks I'm still waiting on their phone call