Bel Furniture-San Antonio

Foxy A. 

on Yelp

8 years ago

Love my salesman Rick, he was there when I was just window shopping and a few weeks later, he greeted us (me and my fiancé) as if we are old friends. Helped us make the perfect selection for furniture..perfect! Scheduled for delivery with the clerks in the office, was told the 1 of the 3 chests would be delivered at a later date, someone would call to set up for delivery when it came in. Other items delivered and set up perfectly. So 3 weeks went by, no call was rec'd about the last chest. Made a call, the female clerk apolo... read more

Dustyne T. 

on Yelp

8 years ago

Horrible customer service. I had a schedule delivery date for the 21st I got a voicemail on the 19th to call them back and confirm my delivery. I called to confirm my delivery I talked with 2 different ladies who argued and saying that my furniture would be delivered the 20th. Ok fine I'll change my schedule to work around them. Called them one more time this morning to confirm my delivery the lady I talked to confirmed it would be delivered that day. I waited around all day until 6pm called one last time talked to the manag... read more

Red R. 

on Yelp

8 years ago

Good salespeople...but other than that, Bel furniture is horrible. Terrible delivery. Our furniture was dirty and damaged when it was delivered. The movers didn't care enough to treat our expensive purchase with care. I sent the furniture back and demanded a refund. Two weeks later, I am still waiting for my money to be returned. Go to Furniture NOW instead. Family run business that cares about its customers from sales to delivery and everything in between. 

Vivian C. 

on Yelp

8 years ago

We bought a living room set over a month ago and to this day we have not received the full set. Once they finally delivered after many false attempts and us having to miss work to be home they would have a reason why they changed the date , the time of delivery. On the 3rd day they finally came out, and as we expected, 2 pieces of the 3 piece DAMAGED. We are still waiting!!! many attempts to speak with the Mangers of the store we always get the same response they are in a meeting and of course they know its us on the ... read more

Jennifer R. 

on Yelp

8 years ago

i orders two items that were floor models, on a Saturday. Was told they can't deliver till Thursday, fine. i stayed home all Thursday, no show. When I called them they said I didnt pay for delivery, and its been arranged for pick up. That was so wrong. A whole day wasted. The man said I promise your items will be delivered first thing Friday morning. He was so sorry for the mixup. i have a million things to do, but ok ill pustpone things for another morning. Come Friday, call and kyle said "oh no one called you" Your delive... read more

Mary B. 

on Yelp

8 years ago

I purchased furniture in Jan 2017 with sales person Veronica. She was great and helpful the entire process. Delivery was scheduled for 2/21/17 upon assembly I inspected the furniture and found many dings, scratches, and tarnished paint on my bedroom set. I immediately reported it to both the delivery men and called the store before signing any papers. I was told that a technician would be out 2/28/17. I received a voice message close to 9pm Monday 2/27/17 letting me know that I would be contacted again the next day for ... read more

Nathalia D. 

on Yelp

8 years ago

I dont recommend this store!! Bad service, I bought furniture 5 years ago and I paid $500 for the warranty plan. Since it's already been 5 years I tried to claim my $500, and they said I have to come personally to the store to get that $500 store credit. The problem is I already move to another state and it's impossible for me to come to San Antonio. Then I said if I can tell my sister to claim it because my sister still lives in that area but they said I'm the one that has to come. There was no solution and they won't give ... read more

Lorena B. 

on Yelp

8 years ago

This is by far the worst experience I have ever had in any store period. First, even though everything we ordered was available in the warehouse, it took a few weeks for them to deliver everything and we agreed to a delivery date of 09/18. That Saturday, they bring the wrong couch. While that is frustrating we understand mistakes are made. But the frustrating part is being placed on hold and the warehouse not returning our calls so that we can discuss how they will fix this problem. After calling them again, we resche... read more

Alyssa Q. 

on Yelp

9 years ago

Wish I would have read all these reviews before purchasing here! Bad quality, terrible customer service and flat out liars! It will take at least a month to get your items, but expect that to be pushed back a week a few different times. To address the claim of bad quality: Bought an entire living room set, 1.5 years after purchasing the leather ripped when I was just sitting barefoot in the recliner and pushed down for the recliner to close to the seated position. Warranty company says this is normal wear and tea and that "s... read more