This profile has been claimed by the business owner or representative.
Berlin City Honda of Portland
- Automotive
- South Portland, ME
About this business
Location details
255 Maine Mall Rd, South Portland, ME, 04106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Friendly, courteous, and accomodating.....they pay..." Friendly, courteous, and accomodating.....they pay attention to what you say. Labor cost is an issue in these hard economic times. Maine, in general, does not pay well (lower standard of living) so it becomes increasing harder to work with (go to) a "certified" dealer.
Business response:
pipingpaddler, I truly appreciate your chose of visiting our service department. I hear what you're saying concerning the tough times we're all having at this time. I'll share with the service department your comments. Thank you for your continued business. Michael McPherson, Director Customer Relations
"Once again, Keith was great. We have purchased two cars..." Once again, Keith was great. We have purchased two cars from him in the past two weeks. We will recommend Keith and Berlin City. Thanks again. yours trly, Randall and Jay Thomas xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Business response:
Wow, Ms. Thomas. Please know how much we appreciate the opportunity to earn your family’s business once again. We are so fortunate to have dedicated and passionate people working with us like Keith. I will let him know how satisfied you are. All the best. Michael McPherson, Director Customer Service
"It was a pleasure to work with your company and Mr...." It was a pleasure to work with your company and Mr. Hastey in particular. He was incredibly responsive and very professional. He listened to our needs and desired and delivered an exceptional product. By going the extra step to have the car delivered, he sealed the deal where other dealerships had failed us.
Business response:
Dear sfreeman196, Congratulations on your new Honda Fit! I'm glad to hear that Adam Hastey treated you well and that you enjoyed the buying experience. Purchasing a new vehicle, especially through our internet department, should be a positive, stress free practice and leaves you with a satisfied feeling. I'm excited that our team pulled it together for you. Thank you for the opportunity to earn your business. Enjoy the many miles in the Fit. Michael McPherson-Director Customer Relations
"I leased our Honda Pilot 3 years ago and when the lease..." I leased our Honda Pilot 3 years ago and when the lease came up, my husband and I casually drove over to the dealership one day to look at our options. We met Melissa right away and she was fantastic. We decided to purchase our Pilot and Melissa walked us through each step, even calling me with reminders. (Being a new mother and lack of sleep due to it, I really appreciated it!) Melissa is one of the many excellent employees at Berlin City Honda. Everyone we have m... read more
Business response:
kacarle, Thank you for your comments about your recent experience at Berlin City Honda. It’s enjoyable to hear from our customers, especially from long-time, cherished customers such as you - when our team has provided the outstanding service we strive for with every client. I will pass along your kind words with my congratulations to Melissa and the entire staff. Thanks again for your comments, and thank you for your business. Michael McPherson, Customer Relations
"Keith was great. His demeanor and personality was a good..." Keith was great. His demeanor and personality was a good match for my husband and I. We felt that our questions were answered, and we were not hurried or pressured to hurry or make a decision. We definitely would return when we are ready for another car.
Business response:
Mr Thomas, Thank's for the great review. We strive for a world class experience when shopping at Berlin City, it seems we delivered. Keith Schram, much like our entire staff, takes the necessary steps to assist customers in finding the perfect vehicle to meet their wants and needs. We know buying a new vehicle is a fun and exciting experience and it seems that’s exactly what happened! I'll pass along your kind words to the entire staff. Michael McPherson, Director Customer Relations
"I ended up going into Berlin City Honda and met up with..." I ended up going into Berlin City Honda and met up with Melissa. She was very pleasant and gave me all the information that I requested. She did something most salespeople fail to do....She actually LISTENED TO ME!! What she didn't know is that I was actually shopping for my mother. The next week I guided my Mum to her and she bought a vehicle from her. We actually had fun with Melissa. Thank you.
"I first test drove a new Honda Pilot at Berlin City Honda..." I first test drove a new Honda Pilot at Berlin City Honda a couple of months ago with sales guide Steve Gendron. Steve was friendly and helpful. I was comfortable asking him questions and was not pressured by him at all. When I finally decided to make a purchase I contacted Berlin City Honda and worked with sales guide Joe Thibodeau. Joe was able to answer all my questions and quickly responded to my many phone calls and emails. He was genuinely concerned that I ... read more
This use to be good dealership, not anymore. My vehicle had an issue that was under warranty and one that was not. When the parts came in I left the vehicle. The maintenance department said it would take all day. Seven days later they said it was done. I asked about the non-warranty issue and they had forgotten to address it. It took them two days to adjust the parking brake. Meanwhile I had to leave town and Berlin City said we will “deliver your car to your house while you’re gone”. Great! The delivery driver left my passe... read more
Business response:
We’re very sorry to hear about your experience and the frustration it caused. The delays with your service and the miscommunication around your repairs, as well as the mistake made with the window during delivery, are not the level of care or professionalism we expect for our customers. We also understand how disappointing it must have been not to receive a follow-up from our team after you reached out. There is not enough information in this review to find you in our database, but you can reach out directly to Mike Hoyle (S... read more
Bought a brand new Honda civic 2025. A couple of months go by and as winter ends I notice the AC doesn’t work. I bring it in, they say it wasn’t charged. They charge it, great and timely experience. A couple months go by, the AC stops working again. I bring it back, they find there’s a leak. No big deal, they’ll have the part they need the next day. I bring it back and drop it off in the morning. That afternoon I’m informed that they have the wrong part. They need to re-order it and it will take “a couple of days.” But they ... read more
Frequently asked questions about Berlin City Honda of Portland
How is Berlin City Honda of Portland rated?
Berlin City Honda of Portland has a 4.6 star rating with 4,263 reviews.
When is Berlin City Honda of Portland open?
Berlin City Honda of Portland is closed now. It will open tomorrow at 9:00 a.m.