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Berlin City Honda of Portland
- Automotive
- South Portland, ME
About this business
About Us Berlin City Honda of Portland is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what were all about: neighbors taking care of neighbors and doing it the easy way. We are your Portland ME Honda Dealer and the premier dealership for Used Cars in Maine. Berlin City Honda has great deals on new Honda and used Honda cars and SUVs. Our easy programs give you Peace of Mind you won't get anywhere else. We pr... read more
Location details
255 Maine Mall Rd, South Portland, ME, 04106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great customer service. Each of the sales staff we..." Great customer service. Each of the sales staff we encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explanations of the detailed quote sheet as well as the car before we drove it away.
Business response:
Dear Titusk, Thank you for the opportunity to earn your business. Steve Gendron is a long term employee and has incredible integrity and character. He works very diligently to provide a stress free environment for customers to purchase a new car. I will let him know what you have to say. Congratulations. Michael McPherson - Director Customer Relations
"If you would like amazing customer service, the best..." If you would like amazing customer service, the best price, and the security of a solid sales, financing, and service team, then you really have no other choice to see my (now) friends at Berlin City Honda in South Portland, Maine. HIGHLY RECOMMENDED!!! Buy with ease and a smile!!!! I worked with Joseph Thibodeau and Michael Brown (sales), Philip Afthim (sales manager), Terry Peters and Damien Sieg (Finance Team). They were incredible, complete gentlemen, dedicated to... read more
"Steve Gendron is the absolute best. He listens to the..." Steve Gendron is the absolute best. He listens to the customer and works to find a vehicle to fit a budget or need. This is the 3rd vehicle we have purchased from Berlin City Honda and Steve, we think that speak volumes about him. I was concerned that when we went to financing we were offered and extended warrantee and refused to purchase it. When Damien said he was sorry we waited so long and we were return customers and he would give us the lower end warrantee. But... read more
Business response:
Dear mmichaud, Yes, Steve is the best. His customers all have the same respect for his ability to work with them during the car buying process. He has worked at Berlin City a very long time and it shows. I am disappointed with your time in our finance department. I will speak to Steven and the finance person you worked with to get a clearer picture on what occurred. Please know what you experienced is not the norm and I will look into the question you raise. Congratulations and thank you!! Michael McPherson – Director of Cus... read more
"I have nothing but good things about to say about my..." I have nothing but good things about to say about my recent 2010 Honda Pilot purchase from Berlin City in Portland, ME. My search for a dealer began online and I was given a fair price right from the start (I continued to shop around to compare) I live in southern Maine, equidistant from about 5 different Honda Dealerships. They gave me a fair price on my trade and tried very hard to earn my business by also making it a pleasant experience and with constant yet "non p... read more
Business response:
Dear Familyof6, First let me say we really appreciate the opportunity to earn and work with you on the purchase of the 2010 Pilot. Thank you for the feedback. It’s great that you took the time to write. We are so fortunate to have Keri and Michael on our team. Each of them are so committed to providing the information and service necessary to make you feel comfortable with your decision to do business with Berlin City Honda. Please know if you have questions about the operation of the Pilot, Michael or Keri would welcome you... read more
"Gary was the 1st salesman we met when arriving at the..." Gary was the 1st salesman we met when arriving at the lot. He was very easygoing and knowledgeable. He had only been selling Honda's at this location for a couple of weeks, and so was being overseen by Joe. They were both very helpful at describing the features of our car. They would get an A+ in my book. The reason for the "Good" ratings above were that it took us about 3 hrs. to get through the paperwork baloney to complete the purchase--we weren't even trying to h... read more
Business response:
Dear reckliss, First I would like you to know how much we are honored that you selected Berlin City Honda as your dealer of chose. I do feel badly that you experienced an extended shopping visit with us. Your comments are very valuable. The feedback assists us in understanding how we can be more customer friendly. I don’t know the specifics surrounding your visit but I will speak to Joe and Gary to hear their thoughts. Congratulations and thank you!! Michael McPherson – Director of Customer Relations
"It was a pleasure working with Scott Walker. His manner..." It was a pleasure working with Scott Walker. His manner was always professional, friendly, honest and knowledgeable. We appreciated the time he took to explain the contract, the car and the various services. He IS the reason we bought the Honda CRV.
Business response:
Mr. Walton, Thank you for choosing Berlin City. It is our pleasure to serve you. I want to assure you that we will always do everything possible to maintain the confidence you have placed in us. The dealership is very fortunate to have people like Scott. He’s a tremendous asset. I will forward your kind comments to Scott. Again thank you for the opportunity to earn your business. Michael McPherson- Director of Customer Service
"My husband and I wanted to replace our old Honda Accord,..." My husband and I wanted to replace our old Honda Accord, and went into Berlin City Honda in South Portland, ME on a lark, while in the state on business. We were so impressed and pleased to run into Mel Hatch -- an honest, funny, and well-informed salesperson -- that we decided to purchase our car in Maine, not New York State, where we live. If you need to buy a car, and drive Hondas, Mel Hatch is an exceptionally good salesperson. So too are some of her colleague... read more
Business response:
Dear HappyCustomers, Your experience must have been really over the top to purchase here in Maine and not in New York. Thank you for the great feedback. Hearing from our customer’s is a learning experience that we don’t shy away from. It makes us better at providing awesome customer service. I will pass along your fine compliment to Scott and Damien. Mel Hatch is a very special person who really is there for the customer. Thank you and enjoy your new Honda. Michael McPherson – Director Customer Relations
"Friendly, courteous, and accomodating.....they pay..." Friendly, courteous, and accomodating.....they pay attention to what you say. Labor cost is an issue in these hard economic times. Maine, in general, does not pay well (lower standard of living) so it becomes increasing harder to work with (go to) a "certified" dealer.
Business response:
pipingpaddler, I truly appreciate your chose of visiting our service department. I hear what you're saying concerning the tough times we're all having at this time. I'll share with the service department your comments. Thank you for your continued business. Michael McPherson, Director Customer Relations
"Once again, Keith was great. We have purchased two cars..." Once again, Keith was great. We have purchased two cars from him in the past two weeks. We will recommend Keith and Berlin City. Thanks again. yours trly, Randall and Jay Thomas xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Business response:
Wow, Ms. Thomas. Please know how much we appreciate the opportunity to earn your family’s business once again. We are so fortunate to have dedicated and passionate people working with us like Keith. I will let him know how satisfied you are. All the best. Michael McPherson, Director Customer Service
Frequently asked questions about Berlin City Honda of Portland
How is Berlin City Honda of Portland rated?
Berlin City Honda of Portland has a 4.9 star rating with 3,928 reviews.
When is Berlin City Honda of Portland open?
Berlin City Honda of Portland is open now. It will close at 7:00 p.m.