Bernie & Phyl's Furniture

Judith H 

on BBB

5 years ago

One star only because of the in person experience with a customer rep in ********, **. The salesperson was very helpful. We purchased a twin xl foundation, motion slim, for 249.00 July 4th 2020. It was delivered but we received no paperwork, warranty or shorter leg attachments. We called about that and were told that the company keeps the paperwork. Between late summer and now we have requested shorter legs to have a lower bed for when our grandchildren visit. Initially 3 men came to check it out and said that they would hav... read more

Charles M 

on BBB

5 years ago

What we found on their website was on the floor and the salesperson knew just where it was. The site said this particular store didn't have the piece on display, fortunately the site was wrong. Now waiting 4-6 weeks for delivery." 

Kassandra May-Walsh 

on BBB

5 years ago

I am waiting 6 months on furniture I paid allot of money for and ********************** have not reached out to me once with a apology. I have called numerous times and been spoken too quite rudely . I will never buy from them again ... horrible customer service . 

Brett G. 

on BBB

5 years ago

Bought a couch in October 2020 it was delayed shipment until mid January which wasnt an issue but then upon getting it we noticed after a week the frame was loose and damaged. We hadnt sat on it much the first week we had it due to work. We called ********************* and they said theyd have a new replacement deliver due to it being within only a week of delivery (this was on 1/26/21) I called to follow up because I hadnt heard anything on 2/12/21 and they said it was delayed again and would be delivered the second week of... read more

kam b 

on BBB

5 years ago

I purchase a couch from them and have had nothing but headache, I purchased a 2000 leather couch that is in pieces all the leather is falling apart, they sold me the warranty and said it was covered for 5 years. the leather is practically falling off this junk. they said they were going to do me a favorer and replace the cushions. purchase a sectional sofa leather from ****************************************************************. 8 Months later the leather started falling a part. We contacted them they sent their represe... read more

Scott T. 

on BBB

5 years ago

We went in and looked at a few different couches, we were not pressured by any sales associate, when we were about to make our decision I asked about couches with a table like center console, the associate redirected us to the couch we finally decided on. 

Joseph M. 

on BBB

5 years ago

****** and *****February 26 2021 placed an order online for a bed frame. They will not give you a delivery estimate until you give them your money. $1,479.96. Saturday, February 27 received notification of a May to June delivery date. Not going to work not a problem COVID-19 understandable but youve had a year to get your delivery dates in order and should not be selling things and providing dates afterwards. ***** to the associate that Saturday the 27th cancel the order cancellation confirmed. Friday, March 5 contact them n... read more

Mark D. 

on BBB

5 years ago

I ordered a tv stand with an electric fireplace in it, they told me 8 to 10 weeks. It's been 10 weeks. I had to call them today, she told me another 2 weeks and to call back and check on my order. She also told me that the 5 people in the office didn't have time to email everyone about there orders. Isn't that someone's Job? They have time to answer calls but not email the customers back? This product is going to be picked up at there location, ********* I don't have to set up a delivery!" 

Joan P 

on BBB

5 years ago

Absolute worst buying experience hands down! So many problems along the way. I ordered my bed August 15 2020 and finally got it... broken on Jan 6. Terrible follow up, no communication between departments, and so much passed off to delivery company (which also was terrible). No responsibility taken anywhere.