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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute worst buying experience hands down! So many problems along the way. I ordered my bed August 15 2020 and finally got it... broken on Jan 6. Terrible follow up, no communication between departments, and so much passed off to delivery company (which also was terrible). No responsibility taken anywhere.
I was a huge fan of This company till my latest issue. My sectional couch handle was broken in November. I reached out to the company and set up a tech to come see the couch. The tech comes on Jan 2nd. The company knew the issue. The tech shows up and says he needs to order the part. I cannot book an appt to fix the couch until my part arrives. It has still not arrived so we are now 4 months out and still no word on fixing this couch. I would highly recommend not using this company because the customer service has been terri... read more
Waited 5 months for a sectional to be delivered. They sent me a confirmation the day before the delivery saying the whole order was being delivered. They only sent out half of the sectional and refused to take ant responsibility. ******** communication issues and rude employees. **** away.
I wish we had never made this purchase. In July of 2020, we purchased two chairs. When they were delivered in October with so many construction flaws they had to be returned for replacements. Last week, we were notified that the replacements had finally arrived. We scheduled for delivery today. When we didnt have a delivery window, I called to confirm only to discover that they had no record of the scheduled delivery. So now we will wait another week for the replacements. I have zero confidence that the replacements will be ... read more
1/24/2021Buyers ******! My husband and I bought an 8 piece sectional Summer of 2019. We Were very specific about needing a very firm sectional, were told we could pay extra for additional filling material, which is what we did. ********* arrived November of 2019, by Spring of 2020 the furniture did not look like it was holding up well. Just my husband and I at home. Immediately started calling customer service, many calls later on two different occasions techs were sent to assess and take pictures. One tech said they will ha... read more
If I could give 0 stars I would. I purchased a desk and chair online at the beginning of September. I was told my purchase would be delivered on October 26th. On October 23rd, I received an e-mail saying that my purchase would be delayed by 1-3 weeks. No big deal, I understand that delays happen. Since then, I have received 5 additional e-mails informing me that my delivery would be delayed by "1-3 weeks" or "3-5 weeks". Their reasoning is that their vendor continues to experience delays due to *****. Had I known their 7 wee... read more
We purchased a complete bedroom set and dining room tables and chairs from ********************************************** in February 2020. We picked up the order on February 28, 2020. The furniture was in boxes and needed assembling. Upon arriving home we unboxed and assembled the furniture. There were a couple of issues with the furniture. The first issue was that one of the bed frame side rails had only 1 end connector. It is difficult to put a bed frame together with only 3 of 4 parts that are complete. The second issue ... read more
WE WILL NEVER WALK INTO *********************** AGAIN!! We are still waiting for the remainder of our order, a single chair, 22 months later. During my most recent hour plus phone call I was laughed at, told I was crazy, and called a lier. Furthermore the store manager and corporate office have zero desire to issue us a store credit, gift card, or other compensation for their error. I would tell anyone who is looking to skip the hassle and shop somewhere else.
I ordered a sofa from this location the first week of October 2020. The particular sofa I chose was not my first choice , but I ended up going with it because the first two I chose would not be delivered until December and January, and at that time I had already gotten rid of my old set and I needed my sofa ASAP. The salesman promised it would be delivered the first week of November, so I agreed for only that I would get it that week and no later. He never disclosed any possible delivery delays. Then as my delivery date was ... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open on Monday at 9:00 a.m.