Bernie & Phyl's Furniture

Brian G. 

on BBB

5 years ago

Extremely poor quality and awful customer service. Sectional frame broke within a year and the protection plan won't cover it because of some water stains. Took over a week to get answers on the claim. Quality is NOT what you get from this once reputable furniture store. 

Daniel M 

on BBB

5 years ago

We purchased a VERY expensive mattress from the Hyannis store. After a year or two of use the mattress developed a defect. Bernie and Phyl's sent a technician to our home to do measurements and he determined the mattress was defective. Bernie and Phyl's initially issued us a credit to replace the defective mattress. After they found out that the ******* and ****** warranty called for a replacement (not a credit) Bernie and Phyl's changed their story and now, all of a sudden, the mattress was not defective after all. This was... read more

Pamela T 

on BBB

5 years ago

I purchased a brand new bed and mattress . Within just a short period of time I noticed small clusters of holes on the bed . As the weeks went on the holes were popping up non stop and I knew there was something wrong . I called an exterminator and they confirmed the bed was indeed INFESTED with powderpost beetles . They said they can live in the wood for up to two years before hatching and they were in the hatching phase in my home ! I called the company and they refused to give me my money back wouldn’t replace the matress... read more

Maria N. 

on BBB

5 years ago

Hi my name is ***** I bought a reciining chair with a remote control the control break I call the store they send a person to see the chair in November i call again and they told me they going call back i been call almost every day and the same thing all over again they goino to call back I need the control I am a eldery person I need the chair to help me in and out of the chair piease help thank you 

Laurel L. 

on BBB

5 years ago

Bought a $6k living room set and part of it was a bar unit with stools. We hardly ever use it as it was literally bought for when he had company. Everything from the set is great except the bar stools. We have used them maybe five times and they fell apart. At first, we didn’t notice (we don’t really use them). Our 3 year old kept coming up to us with these screws asking what they were. Eventually we realized it was the crossbars of the bar stools. They were put together incorrectly and the screws were too small from Liberty... read more

Laurel L. 

on BBB

5 years ago

Bought a $6k living room set and part of it was a bar unit with stools. We hardly ever use it as it was literally bought for when he had company. Everything from the set is great except the bar stools. We have used them maybe five times and they fell apart. At first, we didn’t notice (we don’t really use them). Our 3 year old kept coming up to us with these screws asking what they were. Eventually we realized it was the crossbars of the bar stools. They were put together incorrectly and the screws were too small from Liberty... read more

Adam C 

on BBB

5 years ago

Short Version - Stay away from Bernie & Phyl's. 1) Salesmen will misrepresent the items to make a sale, 2) spill/stain warranty is impossible to abide by and B&P will do anything to not honor it. Long Version - Purchased a "Sunbrella" couch for over $2,200. Was told by a sales representative that this fabric would be more resistant to stains than a typical fabric In addition, he explained that they have an amazing stain/spill warranty that will leave us completely "Worry Free". Because of this salesman, we purchased a lighte... read more

Adam C 

on BBB

5 years ago

Short Version - Stay away from Bernie & Phyl's. 1) Salesmen will misrepresent the items to make a sale, 2) spill/stain warranty is impossible to abide by and B&P will do anything to not honor it. Long Version - Purchased a "Sunbrella" couch for over $2,200. Was told by a sales representative that this fabric would be more resistant to stains than a typical fabric In addition, he explained that they have an amazing stain/spill warranty that will leave us completely "Worry Free". Because of this salesman, we purchased a lighte... read more

Rae E. 

on BBB

5 years ago

I purchased a brand new ******* * ******mattress for $2,200. It arrived damaged, the seam was torn at the corner. I called customer service, they gave me a the runaround and then offered to either repair it or give me 10% back. When I told them the mattress was brand new and I wanted it replaced, they said it wasn't their policy and they would have to check and call me back, they NEVER called back. I paid top dollar for damaged merchandise and they refused to replace it. This is not a case of trying to exercise the warranty ... read more