Bernie & Phyl's Furniture

Bryan K 

on BBB

5 years ago

Purchased our furniture in August, were told it would be 8-11 weeks for a custom order due to covid. We are now over 13 weeks, and no one at ************* knows where our furniture is! Is this some sort of joke?!?! If you can't provide customers with the products you sell in a timely manner, maybe you should loan them one of your floor models until you can give them what they purchased! Shouldn't need the floor model anyway since you can't provide the products you're selling! Will never do business here again, and wouldn't r... read more

Joeeph R 

on BBB

5 years ago

Spent weeks researching furniture out of necessity - not need. Settled with ***************** as we had bought an item from them before. After two months the couch and loveseat we purchased were covered in “pills.” We emailed them, and they sent us a picture of a ********* to buy. ZERO sympathy and ZERO help. Two follow-up emails have gone without response. ******* don’t care about the mid cl%%%%%% that LIKELY supports their business. Very disappointed and offended that we were sent a ********* as a response. 

Renee 

on BBB

5 years ago

We went into the store looking for a recliner. Several sales people greeted us, and when we were ready to make a purchase, even though the original sales person was assisting other customers, he quickly called someone else to help us, and they came over immediately. They went over all options so we were well informed when we were ready to purchase. Can't wait to get the chair. 

Chris M 

on BBB

5 years ago

Worst service EVER! Was lied to about delivery times and scheduling, was called a liar, and still waiting on furniture we paid in full for 5 months ago! 

Paul F 

on BBB

5 years ago

Great experience buying sofa and loveseat. Salesman Kamal was very informative and explained all options. We were very impressed. 

Sallie J 

on BBB

5 years ago

Was not very overly impressed with the Sales people in the Store. Other Customers helped me to make a choice with the recliner I happen to be looking for. The Associate said he was working with other buyers who were reclining in a living room setting testing out the comfort. Once he called another associate to help. He stated I was stuck with him. He was helpful Stated that since the Pandemic the chances of the recliner being in stock was minimal. Which to his surprise the was one there, Now that we got to that part he wante... read more

Luciene M 

on BBB

6 years ago

Dear all, I placed an order with ************** on September 26th and the sales representative said that could take between 7 to 9 weeks to get the product delivered. I moved to my new house on Sept 25 and had to wait until mid-November. That was okay because they let me know in advance that it would take this long. I had no dining table until today November 09th. I called at the beginning of November to check if they have an update on my order since it passed 7 weeks already. The lady who I spoke with was extremely rude say... read more

Michael D 

on BBB

6 years ago

Very poor customer service experience. Waited 8 months for insurance claim on a recliner and was issued an in store credit, but in order to get it I was later told I would have to give up entire set of Sofa, Loveseat, and chair. Will never do business with them again. 

Brian G. 

on BBB

6 years ago

Extremely poor quality and awful customer service. Sectional frame broke within a year and the protection plan won't cover it because of some water stains. Took over a week to get answers on the claim. Quality is NOT what you get from this once reputable furniture store.