Bernie & Phyl's Furniture

3.6

Furniture Stores
Norton, MA

About this business

Retail Furniture Stores

Location details

308 E Main St, Norton, MA, 02766, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.6543 reviews

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Megan51

5 years ago

I was a huge fan of This company till my latest issue. My sectional couch handle was broken in November. I reached out to the company and set up a tech to come see the couch. The tech comes on Jan 2nd. The company knew the issue. The tech shows up and says he needs to order the part. I cannot book an appt to fix the couch until my part arrives. It has still not arrived so we are now 4 months out and still no word on fixing this couch. I would highly recommend not using this company because the customer service has been terri... read more

Dennis F

5 years ago

Waited 5 months for a sectional to be delivered. They sent me a confirmation the day before the delivery saying the whole order was being delivered. They only sent out half of the sectional and refused to take ant responsibility. ******** communication issues and rude employees. **** away.

Julie V

5 years ago

I wish we had never made this purchase. In July of 2020, we purchased two chairs. When they were delivered in October with so many construction flaws they had to be returned for replacements. Last week, we were notified that the replacements had finally arrived. We scheduled for delivery today. When we didnt have a delivery window, I called to confirm only to discover that they had no record of the scheduled delivery. So now we will wait another week for the replacements. I have zero confidence that the replacements will be ... read more

Ronald O

5 years ago

1/24/2021Buyers ******! My husband and I bought an 8 piece sectional Summer of 2019. We Were very specific about needing a very firm sectional, were told we could pay extra for additional filling material, which is what we did. ********* arrived November of 2019, by Spring of 2020 the furniture did not look like it was holding up well. Just my husband and I at home. Immediately started calling customer service, many calls later on two different occasions techs were sent to assess and take pictures. One tech said they will ha... read more

Business response:

We have had a technician out once who did state that there is no defect, rather normal softening of the cushions. The back cushions are loose fill and we did order more fill for those cushions, at no charge to the customer. We also schedule for a second opinion to assess the sectional for the customer. But the customer cancelled that appointment. The additional fill is in and we can scheduled to bring that out to install.

Alex L.

5 years ago

If I could give 0 stars I would. I purchased a desk and chair online at the beginning of September. I was told my purchase would be delivered on October 26th. On October 23rd, I received an e-mail saying that my purchase would be delayed by 1-3 weeks. No big deal, I understand that delays happen. Since then, I have received 5 additional e-mails informing me that my delivery would be delayed by "1-3 weeks" or "3-5 weeks". Their reasoning is that their vendor continues to experience delays due to *****. Had I known their 7 wee... read more

Business response:

We do apologize for the trouble. We do our best to keep our customers updated with the most recent updates we get from the factories. Unfortunately we are at the mercy of the factories. The factories are seeing delays due to decreased work force and supply chain delays. As soon as we receive the goods from the factory we will schedule delivery out to the customer.

Bruce R.

5 years ago

We purchased a complete bedroom set and dining room tables and chairs from ********************************************** in February 2020. We picked up the order on February 28, 2020. The furniture was in boxes and needed assembling. Upon arriving home we unboxed and assembled the furniture. There were a couple of issues with the furniture. The first issue was that one of the bed frame side rails had only 1 end connector. It is difficult to put a bed frame together with only 3 of 4 parts that are complete. The second issue ... read more

Business response:

We do apologize, we have struggled with many delays from the factories. We had been notified by the factory on multiple occoassions of ship dates that either did not happen or incorrect parts were sent.

Michael S

5 years ago

WE WILL NEVER WALK INTO *********************** AGAIN!! We are still waiting for the remainder of our order, a single chair, 22 months later. During my most recent hour plus phone call I was laughed at, told I was crazy, and called a lier. Furthermore the store manager and corporate office have zero desire to issue us a store credit, gift card, or other compensation for their error. I would tell anyone who is looking to skip the hassle and shop somewhere else.

Business response:

I am unable to find an account that matches this first and last name. Or the last name with this zip code.

Erin W

5 years ago

I ordered a sofa from this location the first week of October 2020. The particular sofa I chose was not my first choice , but I ended up going with it because the first two I chose would not be delivered until December and January, and at that time I had already gotten rid of my old set and I needed my sofa ASAP. The salesman promised it would be delivered the first week of November, so I agreed for only that I would get it that week and no later. He never disclosed any possible delivery delays. Then as my delivery date was ... read more

Business response:

We do apologize, unfortunately due to the pandemic there have been significant delays from the factories. It looks as though a loaner sofa is scheduled to go out until the new sofa arrives.

5 years ago

No pressure experience going in to buy a new dresser.