This profile has been claimed by the business owner or representative.
Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WE WILL NEVER WALK INTO *********************** AGAIN!! We are still waiting for the remainder of our order, a single chair, 22 months later. During my most recent hour plus phone call I was laughed at, told I was crazy, and called a lier. Furthermore the store manager and corporate office have zero desire to issue us a store credit, gift card, or other compensation for their error. I would tell anyone who is looking to skip the hassle and shop somewhere else.
Business response:
I am unable to find an account that matches this first and last name. Or the last name with this zip code.
I ordered a sofa from this location the first week of October 2020. The particular sofa I chose was not my first choice , but I ended up going with it because the first two I chose would not be delivered until December and January, and at that time I had already gotten rid of my old set and I needed my sofa ASAP. The salesman promised it would be delivered the first week of November, so I agreed for only that I would get it that week and no later. He never disclosed any possible delivery delays. Then as my delivery date was ... read more
Business response:
We do apologize, unfortunately due to the pandemic there have been significant delays from the factories. It looks as though a loaner sofa is scheduled to go out until the new sofa arrives.
No pressure experience going in to buy a new dresser.
Purchased our furniture in August, were told it would be 8-11 weeks for a custom order due to covid. We are now over 13 weeks, and no one at ************* knows where our furniture is! Is this some sort of joke?!?! If you can't provide customers with the products you sell in a timely manner, maybe you should loan them one of your floor models until you can give them what they purchased! Shouldn't need the floor model anyway since you can't provide the products you're selling! Will never do business here again, and wouldn't r... read more
Business response:
We do apologize for the delay in getting the customer's merchandise. This year has presented us all with many challenges, especially it seems in our industry. Unfortunately a lot of factories closed down for a number of months , and when they did reopen they were forced to do so with only a fraction of their workforce. Additionally as we have all seen there are delays in shipping. We know this is not the ideal situation, unfortunately it is what the struggles of this year have brought us. We are doing everything we can to ge... read more
Spent weeks researching furniture out of necessity - not need. Settled with ***************** as we had bought an item from them before. After two months the couch and loveseat we purchased were covered in “pills.” We emailed them, and they sent us a picture of a ********* to buy. ZERO sympathy and ZERO help. Two follow-up emails have gone without response. ******* don’t care about the mid cl%%%%%% that LIKELY supports their business. Very disappointed and offended that we were sent a ********* as a response.
We went into the store looking for a recliner. Several sales people greeted us, and when we were ready to make a purchase, even though the original sales person was assisting other customers, he quickly called someone else to help us, and they came over immediately. They went over all options so we were well informed when we were ready to purchase. Can't wait to get the chair.
Worst service EVER! Was lied to about delivery times and scheduling, was called a liar, and still waiting on furniture we paid in full for 5 months ago!
Great experience buying sofa and loveseat. Salesman Kamal was very informative and explained all options. We were very impressed.
Was not very overly impressed with the Sales people in the Store. Other Customers helped me to make a choice with the recliner I happen to be looking for. The Associate said he was working with other buyers who were reclining in a living room setting testing out the comfort. Once he called another associate to help. He stated I was stuck with him. He was helpful Stated that since the Pandemic the chances of the recliner being in stock was minimal. Which to his surprise the was one there, Now that we got to that part he wante... read more
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 526 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.