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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Bernie & Phyl s Furniture is one of the largest privately owned furniture retailers in Massachusetts, employing more than 450 people. The company has grown from a small storefront into one of the fastest growing furniture companies in the state with five stores in Massachusetts, including one in Braintree, Mass., and another in New Hampshire. Furniture Today has listed Bernie & Phyl s as one of the top 100 United States furniture stores. It offers a range of products in different categories such as formal dining room sets, c... read more
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a love seat and noticed that after delivery it had a tear between the back and the arm. I notified Bernie & Phyl's immediately and requested another loveseat be placed and to take this one back. However, I was told a rep would come out to review the tear. Once the rep was here he said a kit would be sent out and to call them back again so they could fix the tear...this way their policy! So, instead of just sending me a new one, since it came torn I needed to take off time for work for two more visits, so they could ... read more
We bought a reclining couch faux leather, April, 2014, we purchased insurance protection plan, in November of 2018, I noticed a slit on one of the headrests that started peeling, I sent pictures to customer service, and a gentleman from the store came to look at it. He said “unfortunately our policy doesn’t cover hair and skin oils causing the damage”. I said we were never told this by salesperson and never received a policy stating this.! I said I wouldn’t have purchased this couch had I been told. (He kinda said, - shrugge... read more
First of all, I am not one to ever write reviews. I've had many bad experiences but THIS ONE TAKES THE CAKE. I wish I can give NEGATIVE STARS! I will NEVER shop at Bernie & Phyl's and I recommend that no one else does! (Bernie & Phyl's Nashua, NH) Long story short, management was absolutely HORRIBLE. I picked up a couch I ordered. Mind you, I live 30 mins away and had to pay for a truck to pick up the couch. Everything seemed okay until I opened the couch when I got home and it was THE WRONG COUCH! I called Bernie & Phyl's i... read more
First of all, I am not one to ever write reviews. I've had many bad experiences but THIS ONE TAKES THE CAKE. I wish I can give NEGATIVE STARS! I will NEVER shop at Bernie & Phyl's and I recommend that no one else does! (Bernie & Phyl's Nashua, NH) Long story short, management was absolutely HORRIBLE. I picked up a couch I ordered. Mind you, I live 30 mins away and had to pay for a truck to pick up the couch. Everything seemed okay until I opened the couch when I got home and it was THE WRONG COUCH! I called Bernie & Phyl's i... read more
My wife and I purchased a ********* ********** *** *****dining set and a three piece living room set in 2014. We purchased protection plans for all pieces. The protection plan is posted on their website and it says it covers all of what I'm claiming.The table top got damaged with scratches and some of the stain came off of it and the chairs are all loose at the joints.I called at the beginning of April this year 2019 to file a claim with customer care for a technician to come to my home and inspect the damages. He came on Fr... read more
My wife and I purchased a ********* ********** *** *****dining set and a three piece living room set in 2014. We purchased protection plans for all pieces. The protection plan is posted on their website and it says it covers all of what I'm claiming.The table top got damaged with scratches and some of the stain came off of it and the chairs are all loose at the joints.I called at the beginning of April this year 2019 to file a claim with customer care for a technician to come to my home and inspect the damages. He came on Fr... read more
Purchased new furniture less than 1 1/2 years ago. It's been 5 months now since contacting them about a recliner falling apart. Our first request we were told nothing is covered even though it was still within the manufacturer's warranty period and we also purchased the 5 year extended warranty. Called back and a tech was scheduled to come out. He comes out and says the furniture leaves the store that way. He then proceeds to bend the recliner to try and make it look better. It got worse and he was supposed to send pictures ... read more
Purchased new furniture less than 1 1/2 years ago. It's been 5 months now since contacting them about a recliner falling apart. Our first request we were told nothing is covered even though it was still within the manufacturer's warranty period and we also purchased the 5 year extended warranty. Called back and a tech was scheduled to come out. He comes out and says the furniture leaves the store that way. He then proceeds to bend the recliner to try and make it look better. It got worse and he was supposed to send pictures ... read more
Horrible. I have a recliner with a busted frame (beyond repair) and they are telling me the cat scratches void the warranty. I wasn't looking to have material repaired. So I guess in their opinion my cats scratched so hard the frame broke. They will find anyway to rip you off, from selling bad furniture to finding crafty ways to not honor warranty's.
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 522 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open on Monday at 9:00 a.m.