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Bernie & Phyl's Furniture
- Furniture Stores
- Norton, MA
About this business
Location details
308 E Main St, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought a reclining couch faux leather, April, 2014, we purchased insurance protection plan, in November of 2018, I noticed a slit on one of the headrests that started peeling, I sent pictures to customer service, and a gentleman from the store came to look at it. He said “unfortunately our policy doesn’t cover hair and skin oils causing the damage”. I said we were never told this by salesperson and never received a policy stating this.! I said I wouldn’t have purchased this couch had I been told. (He kinda said, - shrugge... read more
First of all, I am not one to ever write reviews. I've had many bad experiences but THIS ONE TAKES THE CAKE. I wish I can give NEGATIVE STARS! I will NEVER shop at Bernie & Phyl's and I recommend that no one else does! (Bernie & Phyl's Nashua, NH) Long story short, management was absolutely HORRIBLE. I picked up a couch I ordered. Mind you, I live 30 mins away and had to pay for a truck to pick up the couch. Everything seemed okay until I opened the couch when I got home and it was THE WRONG COUCH! I called Bernie & Phyl's i... read more
First of all, I am not one to ever write reviews. I've had many bad experiences but THIS ONE TAKES THE CAKE. I wish I can give NEGATIVE STARS! I will NEVER shop at Bernie & Phyl's and I recommend that no one else does! (Bernie & Phyl's Nashua, NH) Long story short, management was absolutely HORRIBLE. I picked up a couch I ordered. Mind you, I live 30 mins away and had to pay for a truck to pick up the couch. Everything seemed okay until I opened the couch when I got home and it was THE WRONG COUCH! I called Bernie & Phyl's i... read more
My wife and I purchased a ********* ********** *** *****dining set and a three piece living room set in 2014. We purchased protection plans for all pieces. The protection plan is posted on their website and it says it covers all of what I'm claiming.The table top got damaged with scratches and some of the stain came off of it and the chairs are all loose at the joints.I called at the beginning of April this year 2019 to file a claim with customer care for a technician to come to my home and inspect the damages. He came on Fr... read more
Business response:
The protection plan does state all damage needs to be reported within 5 days. Additionally under "What this plan does not cover" #1 states that "accumulation of stains, scratches or other damage" is not covered. Here is a link to that protection plan: ******************************************************************************************
My wife and I purchased a ********* ********** *** *****dining set and a three piece living room set in 2014. We purchased protection plans for all pieces. The protection plan is posted on their website and it says it covers all of what I'm claiming.The table top got damaged with scratches and some of the stain came off of it and the chairs are all loose at the joints.I called at the beginning of April this year 2019 to file a claim with customer care for a technician to come to my home and inspect the damages. He came on Fr... read more
Business response:
The protection plan does state all damage needs to be reported within 5 days. Additionally under "What this plan does not cover" #1 states that "accumulation of stains, scratches or other damage" is not covered. Here is a link to that protection plan: ******************************************************************************************
Purchased new furniture less than 1 1/2 years ago. It's been 5 months now since contacting them about a recliner falling apart. Our first request we were told nothing is covered even though it was still within the manufacturer's warranty period and we also purchased the 5 year extended warranty. Called back and a tech was scheduled to come out. He comes out and says the furniture leaves the store that way. He then proceeds to bend the recliner to try and make it look better. It got worse and he was supposed to send pictures ... read more
Business response:
A credit in the full amount of the sectional was authorized for the customer. The ************ ** ************* does not issue refunds on sales tax beyond 90 days. Taxes are payable to the ************and not to Bernie & Phyls. The customer did make a new selection in an amount greater than the amount of the original merchandise. The customer is responsible for the difference.
Purchased new furniture less than 1 1/2 years ago. It's been 5 months now since contacting them about a recliner falling apart. Our first request we were told nothing is covered even though it was still within the manufacturer's warranty period and we also purchased the 5 year extended warranty. Called back and a tech was scheduled to come out. He comes out and says the furniture leaves the store that way. He then proceeds to bend the recliner to try and make it look better. It got worse and he was supposed to send pictures ... read more
Business response:
A credit in the full amount of the sectional was authorized for the customer. The ************ ** ************* does not issue refunds on sales tax beyond 90 days. Taxes are payable to the ************and not to Bernie & Phyls. The customer did make a new selection in an amount greater than the amount of the original merchandise. The customer is responsible for the difference.
Horrible. I have a recliner with a busted frame (beyond repair) and they are telling me the cat scratches void the warranty. I wasn't looking to have material repaired. So I guess in their opinion my cats scratched so hard the frame broke. They will find anyway to rip you off, from selling bad furniture to finding crafty ways to not honor warranty's.
Business response:
Repair was offered under the service warranty, customer did not want repaired. The customer wanted it replaced. The warranty is a repair warranty not a replacement warranty, and the excessive pet damage would void any option to return for any reason.
Horrible. I have a recliner with a busted frame (beyond repair) and they are telling me the cat scratches void the warranty. I wasn't looking to have material repaired. So I guess in their opinion my cats scratched so hard the frame broke. They will find anyway to rip you off, from selling bad furniture to finding crafty ways to not honor warranty's.
Business response:
Repair was offered under the service warranty, customer did not want repaired. The customer wanted it replaced. The warranty is a repair warranty not a replacement warranty, and the excessive pet damage would void any option to return for any reason.
Frequently asked questions about Bernie & Phyl's Furniture
How is Bernie & Phyl's Furniture rated?
Bernie & Phyl's Furniture has a 3.6 star rating with 543 reviews.
When is Bernie & Phyl's Furniture open?
Bernie & Phyl's Furniture is closed now. It will open at 9:00 a.m.