Better Mortgage

ANTONIO A 

on BBB

4 years ago

Low, competitive rates and NO origination fees were the first two things that caught my attention. I got "committed" when my request for a waiver of in-house/internal appraisal (due to concerns on COVID) was granted; they said I qualified for the waiver. It took only a month or less - from application to closing - to have my refinance. There were a few "kinks", that eventually were ironed out to my satisfaction. Most transactions were online, but it wasn't difficult to communicate with representatives by phone when I needed ... read more

Javier C 

on BBB

4 years ago

Great re-fi experience. Best rate, great service, prompt processing. Best experience 

Nathan R 

on BBB

4 years ago

I had a great experience with Better.com until I got to the closing team. The day before closing (9a appointment): 1. I call my closing rep asking if I can get a final balance so I know how much to wire as my bank takes time to process this. She says she'll get on it. 2. I call a few hours later after not getting a call back. She still hasn't figured it out. 3. I get a call from my agent at 4:30 letting me know the bank called the title company saying we can't close because of an inconsistency with the title and appraisal (b... read more

Dan G 

on BBB

4 years ago

The process started out easy, but when it got to underwriting it got complicated, mainly because their underwriting department seems to be remarkably uneducated. A good example is when they asked for a copy of my tax return. I didn't have one, so I got an official transcript from the IRS. Underwriting wouldn't accept this, because they needed a copy of the tax return. So I had to take the information from the transcript and copy to tax forms, because even after explaining to underwriting what a tax transcript was, they weren... read more

Paul R 

on BBB

4 years ago

I will NOT recommend this company to any one (my relatives or friends or even strangers) for many reasons. They follow: 1. When I started the refinance process I was told that they will reimburse the appraisal fee ($550) after the refinance was done. Obviously it did NOT happen, because they changed their mind. 2. They told me that the refinance process takes 45 days. Don't trust them. In my case it took 2.5 months, again for NO reason. I completed any task given the same day. 3. After one mortgage payment to TMS ( The Money... read more

Kim K 

on BBB

4 years ago

This was the easiest refinance I have ever done. The whole process was quick and simple. Great communication from them to us. 

Elizabeth C 

on BBB

4 years ago

Great experience up until the closing. Team is easy to reach by phone or email and resolved problems right away. Closing took 3 attempts because of wrong paperwork, but finally got resolved. 

Suresh 

on BBB

4 years ago

Awesome Service.. very transparent.. quick..closed my loan in within 30 days 

Sung 

on BBB

4 years ago

One of the most competitive rate was honored. No gimmicks, No origination fees. Pretty simple, straightforward, and clear process. Once I applied online, I was able to follow the direction and complete the task pretty quickly. The service reps were very responsive, helpful while being friendly and professional both by email and phone whenever I need support or have questions. No major hiccups and I was able to close the loan in less than 3 weeks. I would consider using Better.com again for future financial service needs and ... read more