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Better Mortgage

4.4

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Location details

3 World Trade Center 59th Floor, New York, NY, 10007, United States

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4.46,694 reviews
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Brian 
5 years ago

Let’s be honest, the mortgage and refi process is less than pleasant. I was pleasantly surprised at how much of the pain of the process was alleviated by better. They have better rates (after the fluff of advertisement gives way to real rates and fees), better team members, a better website, etc. Their transparency to me was the deal maker and why I chose better after rate shopping and taking 6 painful hard credit checks. Had I only know then what I know now I could have avoided the hunt. Do yourself a favor and make your ex... read more

Business response:

Hi *****, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team 

SkipW's profile image
SkipW 
5 years ago

I'm a seasoned pro at refinancing with random online lenders. I was blown away at how fast and easy Better.com was from the start of the process to the finish. We closed in 20 days, and uploading/signing all the paperwork was an absolute breeze. Highly recommend them if fast and easy is important to you. They also happened to provide me the best pricing, which I know to be true because I shopped around. Other lenders who couldn't match their offer. I also really appreciate their up front transparency regarding fees/pricing, ... read more

Business response:

Hi ****, thank you for the review and we appreciate the honesty. We're thrilled to hear that your experience overall was quick and efficient. We hope to work with you again in the future. Sincerely, the Better Team 

Andy S's profile image
Andy S 
5 years ago

Terrible bate and switch, claimed to be a no cost mortgate on bankrate site then when they pulled my credit they asked for $4000+ closing cost - stay away unless you want your chance of refinance vanish before your eyes due to their hard pull. 

Business response:

Hi ****, I'm so sorry to hear about your experience with Better. I'm going to have our Client Success Team reach out to you directly, since we cannot comment publicly here, to make some resolutions. Sincerely, the Better Team 

Bhaskar M's profile image
Bhaskar M 
5 years ago

Great overall experience throughout processing and great rates. Their A+ rating is truely deserving. 

Business response:

Hi *******, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future. Sincerely, the Better Team 

Paul J's profile image
Paul J 
5 years ago

Extremely fast, friendly, and efficient. Clearly a better way to manage a refinance. 

Business response:

Hi ****, thanks for the 5 star review! We're thrilled to hear you enjoyed your experience with Better, and we hope to work with you again in the future. Sincerely, the Better Team 

Kunal P's profile image
Kunal P 
5 years ago

I did Refinance of my application. I was really impressed with transperncy, rates & charges. 

Business response:

Hi *****, thank you for the review and we're thrilled to hear that your experience was so easy. Thank you for choosing Better and we hope to work with you again in the future. Sincerely, the Better Team 

Ben M's profile image
Ben M 
5 years ago

Better provided the best rate, lowest closing costs and a great client experience! 

Business response:

Hi ***, thanks for leaving a review, and we're happy to hear about your experience with us. We hope to work with you again in the future. Sincerely, the Better Team 

JanaC's profile image
JanaC 
5 years ago

I found them via ****** *****, I have worked hard to improve my credit scores and pay off revolving debt. I was checking my credit and was happy too see scores (********** and *******) close to 800. With current low mortgages I 've been considering refinancing our home loan and heloc. So when ****** ***** said "we think you can do better on your home mortgage" and provided a link to better.com I thought I'd check it out. Almost too easy to apply online. Got "preapproved" for a 234K loan with 20K cash out (mostly to pay closi... read more

Business response:

Hi ****, I’m sorry to hear about your experience with Better, but thank you for leaving an honest review. We hope to make every customers’ mortgage process easy. Because I cannot speak publicly about the specifics of your situation, a member of our Client Success team will be contacting you directly. Sincerely, the Better Team. 

mohammed c's profile image
mohammed c 
5 years ago

they cant qualify me with business income take two time 550.00 one time give me 150.00 back pre approval 179 thousand .not able to qualify me 123 thousand .every document ask me 3/4 time my credit score 750 my wife 805. family income 108 thousand . they have to prove in court why they cant give me and my wife 123 thousand loan after 1 and half month. i see the star on review look like paid add. I never have bad experience my any loan in my life time. my name is ******** ********* .if any option for mines star i will put all ... read more

Business response:

Hi ********, I apologize you were unhappy with your experience at Better, but thank you for leaving your honest feedback. Because I cannot speak publicly about the specifics of your situation, please feel free to contact us directly at ******************. Sincerely, the Better Team 

Frequently asked questions about Better Mortgage

How is Better Mortgage rated?

Better Mortgage has a 4.4 star rating with 6,694 reviews. 

When is Better Mortgage open?

Better Mortgage is open now. It is open 24/7.