Better Mortgage

RANDY G. 

on BBB

5 years ago

Excellent communication throughout the process. Very competitive interest rate and reasonable fees. 

John A 

on BBB

5 years ago

Better.com was an absolutely amazing company to refinance with. They made the process smooth and the team i worked with throughout the process was very responsive and knowledgeable. I highly recommend them, and will use them again in the future. 

SIDNEY EC 

on BBB

5 years ago

I had a Great experience with a Professional Team, Morgan, James and Dustin. Always assuring me I was getting documents in timely and the process was on target made for a stress free experience. I highly recommend contacting for your housing needs. Thanks for everything and especially giving me what I wanted....a lower 30 year fixed interest rate and mortgage. A+ rating from me. 

Stacy S 

on BBB

5 years ago

We had a very positive experience across the board completing a refinance with better.com. Rates and closing costs were quite competitive (I compared with five other lenders). The website was easy to navigate. Staff were professional and answered questions in a timely fashion. I highly recommend. 

Sean L. 

on BBB

5 years ago

I really enjoyed being able to the majority of the loan process online or through email. I believe the "Tech Generations" will prefer this process over the traditional. 

Tariq S 

on BBB

5 years ago

I have refinanced my properties a few times in the past but the services I received from Better.com were outstanding. They provided a competitive rate for refinancing my property and were able to beat a better offer from a different service provider. The team I worked from beginning to end was awesome, proactive and just great. The user experience with the website was excellent and the transaction went without any hitch from Rate Lock through funding. Best customer service experience that I had from any mortgage company ever... read more

Katie 

on BBB

5 years ago

I applied through better.com as a first time homebuyer and received a decent pre-approval. Went out and found a home, uploaded my purchase agreement and sat on the phone for 30 minutes while the mortgage rep went through my details. Everything was great, everything lined up and then all of a sudden he told me he had to decline my loan but couldn't explain why. He was at least very helpful in finding an alternate mortgage source and apologetic but I had already done most of the checks right after my pre-approval. I think it's... read more

Jameel 

on BBB

5 years ago

Your so-called "Better Price Guarantee" is FAKE. I found a better offer and closed elsewhere. You wouldn't keep your words and denied my payment based on some fine print that you wouldn't even discourse. I would like to know exactly how many times you have met your obligation of paying a customer $1000 if you couldn't meet the competitor's offer by at least $1000. 

Julie L 

on BBB

5 years ago

Only respond when they need you to do something. Still waiting a week after closing on my refi for the payoff to the mortgage holder as well as they additional funds. Three scheduled phone calls in a row not kept and no emails returned.