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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They made the process easy and took the time to walk me through everything.
Great experience with Birch Gold Group. Our customer service team was professional and knowledgeable. We were apprehensive the process was going to be difficult but it went so smoothly we were shocked. You cant go wrong with Birch Gold Group.
Business response:
Hi *****,Its wonderful to hear your experience exceeded expectations and you enjoyed working with our team! We work hard to ensure our purchase process is streamlined and effortless for customers, so your feedback means a lot to us. Thank you for taking the time to let us know how we did. If there is any further assistance you need in the future, please dont hesitate to give us a ring!
Phenomenal customer service! Great transparency. Recommending Equity to others! Thank you!
Business response:
Hi *****,Your kind words are greatly appreciated! We are delighted to hear you had such a fantastic experience working with us. Our team strives to provide the highest quality of service and transparency for our customers so its great to know we met the **** with you! Were happy to hear you have enjoyed working with your custodian ******************** as well. Please feel free to give us a call if there is anything else we can assist you with!
Excellent customer service! Prompt, knowledgeable, and friendly. There are no negative comments to share. Hopefully, my investment is a success!!
Business response:
Hi *****,Were so pleased to hear our team delivered the high-quality service and support you deserve! Providing efficient, informative, and genuine care for our customers is important to us so your feedback is rewarding to receive. Thank you for utilizing your valuable time to share your experience with us! Please feel free to reach out if we can be of any further assistance. We look forward to being a reliable resource for you!
Great! Helpful, efficient, knowledgeable and friendly. Had a great experience and highly recommend!
Business response:
Hi ****,Thank you for your kind words and recommendation! We are elated to hear you had such a great experience working with our team. It means a lot to know our efforts to provide a streamlined and supportive purchase process earned your trust and satisfaction! If there is anything else we can do for you in the future, please dont hesitate to give us a call. We are always here for you!
Amazing group of people. My team walked me through every step of the way. The process was easier than I thought it would be. I look forward to doing business with them again.
Business response:
Hi Scarlett,Thank you so much for your kind words! It warms our hearts to hear you had a smooth and enjoyable experience with us. Our team is happy to walk alongside our customers, providing exceptional service and support to ensure you have a streamlined purchase process! We look forward to serving you again in the future, so please feel free to reach out if there is anything else we can do for you!
I have had two dealings with Birch Gold. The first was a straight cash purchase which went flawlessly. The second was a rollover of a portion of my **** Both times their representatives have been fantastic very patient with a financial novice, answering all questions and keeping in contact during and after the transactions. In reference to the rollover they handled all the paperwork. I am extremely pleased with Birch Gold and look forward to continued dealings with them. I highly recommend them to anyone interested in lookin... read more
Business response:
Hi ****,We couldnt be more thrilled to hear how pleased you are with your precious metals journey with us! Its rewarding to know our team delivered exceptional service and educational support that made your transactions so seamless. Helping our customers feel confident and informed throughout, no matter the level of experience is something we truly take pride in! Thank you so much for your feedback and recommendation. Please feel free to give us a ring if there is anything else we can assist you with. Your Birch Gold Group f... read more
Birch Gold has been the best I ever experienced in customer service.from beginning to end as Ive transitioned accounts into their gold *** Birch Gold has made sure it was seamless and done correctly. They constantly follow up to make sure I am totally satisfied I am! Thank you ***** etal!
Business response:
Hi *****,Were overjoyed to hear how satisfied you are with your experience! Our team is dedicated to providing genuine, top-notch service and support to ensure you have a smooth transaction from start to finish. We are so grateful for your kind words and letting us know we met the **** with you! If we can be of any further assistance, please dont hesitate to reach out. We are always here for you!
I was pleasantly surprised how easy it was to roll over my 401K into gold and silver. Everyone at Birch Gold was professional, personable, and very knowledgeable during the process. I recommend giving them a call!
Business response:
Hi ****,We are absolutely thrilled to hear your experience was smooth and exceeded your expectations. Our team is all about making the purchase process simplified and stress-free while providing genuine care to our customers. Its great to know we accomplished that with you and are honored by your recommendation! Thank you for taking the time to share your feedback with us. We are always here for you, so please feel free to give us a ring if we can provide any further assistance!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 799 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.