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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First time precious metals purchaser. As the previous review stated, it was a bit uneasy sending a large check to an unknown source but as also stated, everyone was very nice and made us feel comfortable doing business with them without meeting them. They were thorough in their explanation of how it works, what was available and helped us figure out just what investment would be right for us. We will do more business with Birch Gold in the future. Thank you Warroom for the recommendation.
They did a good job of explaining my options. Very professional and helpful
Business response:
Hi Davida, We strive to provide customers with knowledge, so they understand what options are available to meet their goals, so we loved reading your feedback! We hope to continue being a helpful resource for you and therefore encourage you to contact us whenever you need assistance. Thank you for sharing your experience with us!
I chose Birch Gold Group because of online sites I listen to and trust. This was my first time purchasing metals and I have to be honest, I had a hard time sending off a pretty large check to someone I would never see, but of course it ended up being a great experience. Everyone I spoke with along the way was very professional and helpful. I will be doing more purchasing in the future, and it will be with this company. Thank you to everyone!
Business response:
Hi Ginger! We're happy Birch Gold Group could gain your trust for you first precious metals purchase! We'll always be here for you to serve your goals and needs with professionalism, helpfulness, and transparency. If you need anything in the future, please don't hesitate to reach out!
Wonderful experience with Jake and Natalie in establishing my new IRA and filling it with products that will provide me with security against a waning US dollar. The staff has honed their process of reaching out to inform potential customers of their services, to very efficiently opening new accounts and providing expertise/assistance in selecting the appropriate PMs to purchase for their customers. My account took just eight days to complete the process of initial contact with a Birch salesperson, discussion with the IRA Sp... read more
Business response:
Hi Stephen, Wow! What a great review! We'll be sure to pass ***** your kind words to Jake and Natalie. Thank you for giving us the opportunity to gain your trust and provide you with a 5-star experience. We're thrilled to have you a part of our family and we look forward to our continuous relationship. Please don't hesitate to contact us if you have any questions or need anything in the future.
This was my first time purchasing precious metal products. I did my due diligence and educated myself on how precious metals are priced and sold, I chose Birch because of very high marks on their business practices. It was the right choice for me to go with Birch. The whole transaction was smooth with no high pressure sales approach. Great staff and easy to work with. They have my future business.
Business response:
Hi Les, We love that your first purchase with Birch Gold Group was a 5-star one and we look forward to continuing to provide to you the utmost customer care in your future purchases! You'll always be met with great staff that work hard to make your transactions smooth and easy. Thank you for taking the time to share your experience with others and please reach out whenever we could be of further assistance to you.
This is the first time my wife and I bought gold coins. My wife saw your company advertise on the Bannon pod cast. She said that we should use your company for our purchase. I was very impressed with your companies response to my needs and they were very professional. I plan to continue my relationship with Birch and order additional coin coins.
Business response:
Hi Jerry! We thank you and your wife for giving Birch Gold Group the opportunity to assist you in your first precious metals purchase! Your needs will always be heard here, and we look forward to continuing to provide you with a 5-star experience! Please don't hesitate to contact us if you need anything in the future.
In a day when great customer service is the exception and not the rule, I am very happy to say that Birch Gold Group is working hard to reverse that trend. From my first request for information (I received a prompt and courteous call back), through the paperwork process of a rollover (handled with patience and thoroughness), to the purchase of the metals themselves (after generous time spent explaining the framework and then exploring options that were suited to me) the team worked together to provide a great buying experien... read more
Business response:
Hi Doug! Wow! What great feedback! At Birch Gold Group, we really do strive to give each customer an experience that's transparent, informative, helpful, and so much more. Consumers like yourself, Doug, are so deserving of exceptional customer service, and that's the reason why we'll never stop fighting to provide that. We are so grateful to have you a part of our family, and we look forward to continuing our relationship with you.
This was my first time purchasing precious metals. I worked with Brock from Birch Goad Group. He explained the process and walked me through the available options and the differences of each. My purchase process was very smooth and I would recommend Birch Goad Group to anyone looking to purchase precious metals.
Business response:
Hi Jim! Thank you for trusting Birch Gold Group with your first precious metals purchase! We have high standards to ensure every customer's journey is a 5-star one, and it's great to know Brock and our other team members met those standards. We're so excited to welcome you to our family and look forward to growing our relationship with you!
Very professional and responsive even when you are not a big gun.
Business response:
Hi June, When you're a customer of ours, you're a big gun, and you deserve to be treated with the utmost respect. We'll always be here for you to give you the professionalism and responsiveness you've previously received. Please feel free to reach out to us any time you need our assistance.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 685 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.