This profile has been claimed by the business owner or representative.
Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Birch Gold was exactly what I was hoping it would be. All the staff were very knowledgeable and courteous and I didn't feel like I was just another customer. Several people reached out to helped me form my portfolio, answering all my questions along the way while providing great advice. I was able to convert my existing 401K and my retirement account into one ********************** Gold account. They even helped me contact those two companies and walked me through the entire process. I would highly recomme... read more
Professional, personable and knowledgeable team worked with me throughout the entire process including follow up. Great experience
Business response:
Hi Suz,Thank you for your kind words! Providing genuine care and informative, helpful support throughout our process is important to us. Were very pleased to hear that these values were reflected in your experience with our team! If there is anything else we can assist you with in the future, please dont hesitate to reach out.
Everyone i have dealt with at Birch has been great to work with and knowledgeable. The process was smooth and the team was great at walking me through every step of the process. I am extremely pleased with the service i have received.
Business response:
Hi ******,Thank you for sharing your feedback with us! We are committed to providing education, exceptional support, and simplifying the process for investing in precious metals. Its truly a delight to hear how pleased you are with our service and that we met expectations with you! We are only a phone call away, so please feel free to give us a call if there is anything else we can assist you with!
I would like to publicly Thank Birch Gold Group for the outstanding customer service that I recently received while transferring an existing company 401K to a self-directed Gold **** After seeing an advertisement for Birch Gold Group on the ***** ***** Show podcast, I called and talked to two Birch Gold Group staff, ******* ******* and ***** *******, who patiently, professionally, and in great detail helped walk me through each step of the transfer procedure. All of my questions were expertly answered concerning proper paper... read more
Business response:
Hi ******,We are so honored by your kind words and recommendation! Our specialists are dedicated to providing comprehensive education, answers to any questions, and walking our customers through the process to ensure you have a streamlined experience and the confidence to make informed decisions. We couldnt be happier to hear that our informational and supportive approach had such a positive impact on your precious metals journey! Thank you for taking the time to share your feedback with us. If there is anything else we can ... read more
Birch Gold provided great customer service. ****** ***** and ****** ******* provided lots of details and spent time walking me through the process of buying previous metals. They explained all the options in detail and guided me through the process.
Business response:
Hi ******,Our team is always happy to provide education, high-quality support, and walk alongside our customers through the process to ensure you make the most informed decisions. Were overjoyed to hear that ****** and ******* accomplished exactly that in your experience and we thank you for sharing your feedback with us! If we can be of any further assistance, please feel free to give us a call. We are always here for you!
I had a very pleasant experience with Birch Gold Group! I am new to everything investing, and their customer service was top notch in answering my questions and making sure that I had an understanding of everything before moving forward with my investment. I highly recommend this company to anyone looking to invest in precious metals!
Business response:
Hi ******,Thank you so much for your kind words! We set out to provide our customers with exceptional customer service and in-depth education about precious metals. It is gratifying to hear that we were able to accomplish this with you and we greatly appreciate your recommendation! We are always here for you, so please dont hesitate to give us a ring for any assistance you may need in the future.
Birch Gold rocks for both the expert investor and the inexperienced. They answer all questions no matter how much or little youre investing or buying. Couldnt be happier!
Business response:
Hi ****,Wow, were honored by your kind words! We know you work hard for your money, and you deserve top-notch service that helps you make the most of your options.We designed our process to be as educational as possible, answering any questions to ensure all our customers have an informative and exceptional experience regardless of purchase size. Your happiness brings a smile to our hearts and we thank you for sharing your feedback with us! Your Birch Gold Group family is always here for you, so please feel free to reach out... read more
I had a wonderful experience with this company. I first spoke with a man by the name of *** ******** who talked with me about what my interest in precious metals were, what metals i was interested in, what my goals were and if I was rolling over an *** or buying with money. He then transferred me to a specialist by the name of *** ****** who talked with me answered my different questions about different metals. Gave me the pros and cons in buying bullion or fixed mintage items. We spoke about there different options, verifie... read more
Business response:
Hi ******,Helpful, informative, and supportive service without any pressure is the Birch Gold Group way! Our process is designed to help you understand your options and empower you through education to help you make the most informed decisions. Were so pleased to hear that these values were reflected in your experience with us and that our team had such a positive impact on you. Its fantastic that your order was received quickly, and we appreciate you for taking the time to let us know how we did! If there is anything else w... read more
After being laid off from my company, I was looking into where to roll over my 401K. I knew nothing about gold. I heard about Birch Gold on *** and decided to contact them. They sent me an information kit. That was followed up by a call upon which everything was explained to me and all of my questions were answered. A member of Birch Gold worked with me to have my entire 401K rolled over into a Gold **** The process was quick and easy. I was given a contact for any questions I may have in the future and I get updates and inf... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,159 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open at 8:00 a.m.