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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Birch Gold has been the best I ever experienced in customer service.from beginning to end as Ive transitioned accounts into their gold *** Birch Gold has made sure it was seamless and done correctly. They constantly follow up to make sure I am totally satisfied I am! Thank you ***** etal!
Business response:
Hi *****,Were overjoyed to hear how satisfied you are with your experience! Our team is dedicated to providing genuine, top-notch service and support to ensure you have a smooth transaction from start to finish. We are so grateful for your kind words and letting us know we met the **** with you! If we can be of any further assistance, please dont hesitate to reach out. We are always here for you!
I was pleasantly surprised how easy it was to roll over my 401K into gold and silver. Everyone at Birch Gold was professional, personable, and very knowledgeable during the process. I recommend giving them a call!
Business response:
Hi ****,We are absolutely thrilled to hear your experience was smooth and exceeded your expectations. Our team is all about making the purchase process simplified and stress-free while providing genuine care to our customers. Its great to know we accomplished that with you and are honored by your recommendation! Thank you for taking the time to share your feedback with us. We are always here for you, so please feel free to give us a ring if we can provide any further assistance!
Every purchase I have made from Birch Gold has been efficient and accurate. The customer service is very helpful and quick to help resolve any questions you might have. If you are wondering where you can buy physical gold at a fair price near the market value (there is of course a small commission), take some time to call Birch Gold!
Business response:
Hi *********,Its wonderful to hear your transaction was seamless and our team delivered exceptional service throughout your time with us. Delivering genuine care and quality support to our customers is central to our values. We take pride in our competitive pricing so deserving people like yourself can achieve your precious metals goals! Thank you sharing your feedback with us. We are only a phone call away, so please feel free to reach out if we can provide any further assistance!
Thanks Birch Gold. I appreciate the way you and your representatives handled the process of opening my *** metals account. It was seamless. Your explanation was clear and to the point. I'm sorry that I waited so long to get started.
Business response:
Hi ********,Were happy to hear your experience was streamlined, informative, and enjoyable for you! Its never too late to get started, and we are honored you chose us to assist you with your purchase. Our process is designed to offer a simplified and educational way for customers to invest in precious metals, so your feedback means a lot to us! Were grateful for the opportunity to serve you and encourage you to reach out if there is anything else we can assist you with.
I contacted Birch Gold for help rolling over an old 401K to a precious metal **** I was nervous and had a lot of questions. It also took me a long time (months) to collect my information and get ready to make a decision. The Birch Gold representative was patient, knowledgeable, and seemed legitimately concerned with how I was feeling. He was willing to call back as many times and at what ever time that I needed.The experience was very pleasant and as stress free as this sort of thing an be, for a 1st time investor.
Business response:
Hi *******,Were delighted to hear our team helped make your first precious metals purchase as smooth and stress-free as possible! Its important to us that you receive genuine, quality support without pressure that works for your timeline. Your feedback is greatly appreciated because it lets us know we delivered the level of service we strive for. Thank you for entrusting us with your first precious metals purchase and we welcome to our Birch Gold Group family! If there is anything else we can assist you with, please dont hes... read more
The representatives were thoroughly and called me according to our agreed upon time. Overall it was a great experience.
Business response:
Hi ****,Its fantastic to hear our team delivered exceptional service and support during your time with us! We aim to deliver the best customer experience so were delighted to know you valued our prompt and informative approach. If there is anything else we can do for you, please feel free to reach out!
I followed Birch Gold Group for years before diving in and working with them to build a Gold **** When I finally did reach out, I was provided with a wealth of resources and personalized guidance without any pressure. The team was patient with me for weeks as I weighed my options and when I was finally ready to move, they executed my asset purchase and facilitated my *** setup flawlessly, keeping me abreast of updates and ensuring that I understood the next steps until the process was finished. The guidance received in selec... read more
Business response:
Hi ******,Were happy we empowered you with the knowledge you needed, enabling you to make informed decisions throughout your precious metals journey! Our team is dedicated to providing pressure-free support and in-depth information to ensure your purchase process goes smoothly. Its wonderful to know this was reflected in your experience and deepened your knowledge of precious metals! We are so grateful for your feedback and recommendation and look forward to being a reliable resource for you. Please feel free to give us a ri... read more
I was doing a rollover *** to a precious metals ***. Birch Gold was very helpful, patient and knowledgeable in the process and made it very seamless and easy.
Business response:
Hi *******,Your kind words are appreciated! Were very pleased to hear our team provided helpful, patient, and informative support that helped make the purchase process easy for you. Helping our customers navigate the precious metals world with ease is what we strive for! Please feel free to reach out if there is anything else we can assist you with. Your Birch Gold Group family is always here for you!
I recently rolled my 401 k ***** into precious metals IRA ********************** was highly recommended . and lived up to their reputation I could not be more satisfied with the experience and now have peace of mind with the current state of the market. Thanks **********************
Business response:
Hi *******,Were overjoyed to hear how satisfied you are with your experience and that your precious metals purchase has given you peace of mind! Knowing we lived up to recommendations and your expectations means the world to us. We are grateful for your feedback and to have you as part of our Birch Gold Group family! Please dont hesitate to give us a call if there is anything else we can assist you with.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 802 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.