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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The team a Birch Gold were awesome. A special hat tip to ****** in IRA ********** department. These folks are a model of professionalism. Every member explained concepts in a clear and through manner. They answered questions in a cheerful manner. I am deeply satisfied and grateful to have a hedge in today's troubled economic times. Thanks guys.....well done.
Business response:
Hi Dean! Your kind words mean so much to us, especially Lauren! Everything we do is so you can have a 5-star experience, so this kind of feedback really keeps us motivated. We want to always be a source of light for you, so please reach out if you have any further questions in the future.
I researched several companies for a couple of weeks before signing with Birch for my long-term, IRA *********** After absorbing all the info I could from the specialists, I did my own research on the different metals, purchase options and felt very confident with my decisions. They're able to offer the lowest, annual, maintenance fee out there, through their relationship with the custodian and made the rollover process a breeze! I did have a couple of customer service issues that were immediately addressed by *******, Dire... read more
I left another company and came to Birch Gold, the difference is night and day, so thankful to be a Birch Gold where everyone is knowledgeable, helpful, and professional.
Business response:
Hi Steven, We're thankful we had the opportunity to give you the service that you deserve. It's a pleasure to have you a part of our family and we encourage you to call us if you need anything in the future.
I first heard of Birch Gold Group on the ***************** show and figured I should look into them. All the representatives of Birch Gold Group and Equity Trust were more than courteous as we worked together creating my portfolio. They are up tp date on market conditions and other factors that might influence your investment. I worked primarily with *********** and ********, but everyone there made sure I had everything I needed before concluding our business. I am very satisfied with Birch Gold Group and would highly recom... read more
Business response:
Hi Randy, We appreciate you sharing your feedback and will pass ***** your kind words to our team members. Educating customers is a vital part of our process and we're happy that contributed to your 5-star experience. We look forward to providing you with exceptional service, so please don't hesitate to contact us if you need anything.
It has been easy to deal with Birch Gold. Our Rep was very knowledgeable and helpful through the whole process initial process. Since the first investment, we have made a couple more. Again, an easy process.
Business response:
Hi Margaret, We're so happy to hear you had a 5-star experience with us! It's a pleasure to have a loyal customer like you and we look forward to continuing to be a source of knowledge and helpfulness for you. Please continue to reach out to us if we you ever need assistance.
After spending time considering the rate of inflation and it's affect on the value of the dollar, I decided to learn about purchasing gold. I had heard of Birch Gold Group on the Warroom with Steve Bannon. After making the call, I was pleasantly surprised at how easy the process was to complete. I spoke with Brock about what my goal was, he referred me to Aaron to explain the benefits of buying precious metals to reach my goal. Aaron was informative, patient, encouraged me to ask questions until I was comfortable with the de... read more
Business response:
Hi Penny, What an amazing review to read! Thank you so much for sharing your feedback. Providing excellent service comes easy when we have customers like you. We encourage you to stay in touch, so please contact us if you ever have questions or need anything.
Customer service to date has been top notch. Follow ups have been timely. Every rep I have worked with is knowledgeable and friendly. Great experience so far.
Business response:
Hi! It's so nice to know that our standards for customer care was met during your experience with us. We appreciate your feedback, as it lets us know we are on the right track and continues to motivate us. We're looking forward to being a continuous source of knowledge for you, so please reach out any time you have questions.
I contacted the Birch Gold group after hearing about them on the internet. After speaking with Aaron, one of their metal specialists, I felt informed and comfortable with the purchase I made. The process was uncomplicated and straight forward. I plan to continue working with Birch Gold in the future.
Business response:
Hi Stephen, We are happy to hear you had a positive experience with Aaron. We've worked hard to implement a process that's easy and straight forward for our customers, so reading your feedback really made our day! We look forward to servicing you in the future and we hope to hear from you soon!
Birch Gold Group November 11, 2021 Having bought gold years before, I just wanted to make another small purchase without a lot of muss or fuss. After calling several different Gold Companies explaining exactly what I wanted but finding only their advertising and product brochures in my Email over the following days, I was about ready to give up. I decided to give Birch Gold Group a try and reached David Lawrence letting him know what I needed. Good as his word, the very next day I received the requested email with the infor... read more
Business response:
Hi Maryjo, Wow! Thank you so much for your thorough feedback and kind words. We're so happy you found us, and that we were able to restore hope for you! We'll always be here to listen to your goals and needs so we encourage you to reach out to us at any time. In the meantime, we wish you a healthy holiday season filled with tons of love!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 693 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open on Monday at 8:00 a.m.