This profile has been claimed by the business owner or representative.
Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I really love how easy the process was and I really appreciate the professionalism the whole buying process was great and I really love the entire process.
Great experience from start to finish! 10/10 Would highly recommend using Birch Gold for all your gold needs.
*** was very informative. He educated me very well on the differences in the types of gold and silver and how each fluctuate and their similarities and differences. He offered his opinion which definitely affected my purchase. ****** was incredible with helping rollover my TSP. We called to initiate the rollover and I answered a few questions, then ****** took the reins. The whole entire process could not have been easier and educated. I'll be making another purchase shortly.
Outstanding customer service. Very smooth transfer of funds. Employees very knowledgeable and extremely helpful. Would highly recommend.
Business response:
Hi ***,Were so happy to hear your experience with us was enjoyable and smooth! Taking care of our customers and ensuring they have an informative, supportive, and streamlined purchase process is what we strive for. We are grateful for your feedback and recommendation! Please dont hesitate to give us a call if there is anything else we can do for you.
I appreciate how informative and patient my Birch representative was with me doing my selection process through my actual purchase. Its always a pleasure when someone takes the time to explain and ensure you understand what youre purchasing (the Whys and the Hows). Thank you Birch and I will look forward to working with you again!******* *.
Business response:
Hi *******,Were thrilled to hear our teams educational approach helped you feel confident and empowered to make informed decisions at your own pace! Our team is dedicated to serving our customers with the highest level of service and support, making sure you have comprehensive information without ever feeling any pressure. Thank you for taking the time to share your experience with us! We look forward to serving you again. Please dont hesitate to give us a ring if we can be of any further assistance to you!
They made the process easy and took the time to walk me through everything.
Business response:
Hi ******,Were thrilled to hear your transaction was smooth and you felt supported every step of the way! Taking the time to ensure you have all the information you need to make informed decisions is important to us. Thank you for your feedback. If we can provide any further assistance, please feel free to give us a call!
Great experience with Birch Gold Group. Our customer service team was professional and knowledgeable. We were apprehensive the process was going to be difficult but it went so smoothly we were shocked. You cant go wrong with Birch Gold Group.
Business response:
Hi *****,Its wonderful to hear your experience exceeded expectations and you enjoyed working with our team! We work hard to ensure our purchase process is streamlined and effortless for customers, so your feedback means a lot to us. Thank you for taking the time to let us know how we did. If there is any further assistance you need in the future, please dont hesitate to give us a ring!
Phenomenal customer service! Great transparency. Recommending Equity to others! Thank you!
Business response:
Hi *****,Your kind words are greatly appreciated! We are delighted to hear you had such a fantastic experience working with us. Our team strives to provide the highest quality of service and transparency for our customers so its great to know we met the **** with you! Were happy to hear you have enjoyed working with your custodian ******************** as well. Please feel free to give us a call if there is anything else we can assist you with!
Excellent customer service! Prompt, knowledgeable, and friendly. There are no negative comments to share. Hopefully, my investment is a success!!
Business response:
Hi *****,Were so pleased to hear our team delivered the high-quality service and support you deserve! Providing efficient, informative, and genuine care for our customers is important to us so your feedback is rewarding to receive. Thank you for utilizing your valuable time to share your experience with us! Please feel free to reach out if we can be of any further assistance. We look forward to being a reliable resource for you!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.