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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From my first call, Birch Gold **** were very responsive, and patiently answered all my questions. I chose to transfer my 401K into a gold and silver **** and the process went very smoothly, and I felt very comfortable with my decision and with the company I chose for this transaction. Kudos to Birch Gold!
Business response:
Hi *****,Were thrilled to hear your experience with us was smooth and reassuring from the start! Our team takes great care to provide responsive, informative, and helpful support so its rewarding to know we hit the **** with you. Were honored by your kudos and knowing you felt comfortable in your decision brings a smile to our hearts! If you need any further assistance, were always just a phone call away.
Great company streamline process. All questions asked even the hard ones. Pleasure doing business and securing the future.
Business response:
Hi****,Were so pleased to hear you had a smooth and informative purchase experience with us! It's been our pleasure to serve you. If there is anything else we can do for you, please feel free to give us a ring!
Personally was called by ******* ******* and asked if we had any questions.****** explained very clearly
Business response:
Hi ****,Its wonderful to hear you enjoyed working with ******* and ****** during your time with us! Our team is dedicated to providing education and answers to any questions so youre well-informed throughout the purchase process. If we can be of any further assistance to you, please dont hesitate to give us a call!
I had a great buying experience with Birch Gold. Purchase prep was made easier with **** that returned calls and emails promptly. No pressure experience. I'll be buying more gold with Birch Gold.
Business response:
Hi*******,Were delighted to hear you had an easy and pressure-free experience with us! Our team is committed to excellence in customer service and that includes providing helpful, timely support throughout the purchase process at the pace right for you. We thank you for your feedback and look forward to continuing to serve you! Please dont hesitate to give us a ring if we can be of any further assistance.
****** and **** were outstanding. Everything about the process was easy and efficient.
Business response:
Hi *****,Thank you for your kind words! We are ecstatic to hear ****** and **** took exceptional care of you and made the whole purchase process go smoothly. Please feel free to give us a call if we can be of any further assistance to you!
We had a great experience moving our traditional IRAs into gold and silver. We were guided through the process of converting market funds to precious metals based IRAs which seemed overwhelming but went very smooth. Our Precious Metals Specialist was very knowledgeable and did a great job of explaining the process. He also explained the options of what we could invest into and the pros and cons of each decision. We were very comfortable in the decision we made and we're very happy with our outcome.
Business response:
Hi *******,Were utterly delighted to hear you had a great experience with our team during your time with us! Our specialists work diligently to ensure the purchase process is streamlined and smooth throughout. We are focused on providing education and helpful support to empower you to feel confident to make informed choices. Thank you for letting us know you appreciated our informative approach and how comfortable you were with your precious metals decisions as a result! If there is anything we can do for you in the future, ... read more
First time investing in precious metals, initial communication was fantastic, they explained very specific of the various previous metals, how the transfer of my 401k to Gold/Silver **** they answered all my questions and made me feel very comfortable in my decision. Thanks Birch Gold, I appreciate it!
Business response:
Hi ******.We are thrilled to hear we helped make your first precious metals purchase such a positive experience! It brings a smile to our hearts to know our efforts to provide education and answer questions helped you feel comfortable making informed decisions that were best for you. We appreciate your kind words and encourage you to reach out if there is anything else we can assist you with! Your Birch Gold Group family is always here for you.
Great service, even though my account manager was running from the California wildfires. Easy to work with and very informative. This was my second roll-over so it went even smoother. Always willing to answer questions.
Business response:
Hi ****,Thank you so much for your feedback and continued trust! We are so happy to hear youve had consistent great experiences with our team. Providing education, answers to all your questions, and high-quality support is how we always strive to serve our customers! Its rewarding to hear we were able to accomplish this with you. Your Birch Gold Group family is always here for you, so please feel free to give us a call if there is anything further we can assist you with.
Communication was excellent. Both representatives we worked with were extremely knowledgeable and helpful, as well as friendly and personable. Overall a great experience and would highly recommend.
Business response:
Hi Kai,It warms our hearts to hear how awesome your experience was with our team! Our specialists truly enjoy taking care of our customers, making sure you feel welcomed, informed, and fully supported throughout your precious metals journey. We are so grateful for your kind words and recommendation! If we can be of any further assistance to you, please feel free to reach out. We are always here for you!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,255 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.