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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went smoothly with us. Our Sales Representative, *************************, walked up thru the buying process, ownership and tax responsibilities. At first, as new customers, we were overwhelmed but after several calls and E-Mails we were comfortable in making a decision.
Business response:
Hi *******,We take pride in educating our customers about the process and were happy that contributed to your smooth experience. We know how new things can sometimes be overwhelming, but we got through it together and thats what matters the most. Thank you for your feedback and please reach out if theres anything we can do for you in the future.
We found the personal for Birch Gold Group to be very knowledgeable, understanding and helpful. They worked with our schedule to make sure we were present at the delivery of our purchase. Sincerely,***** and *****
As a new investor in precious metals, I had many questions and concerns. The team at Birch were extremely knowledgeable and helpful in guiding the buying experience and answering my questions throughout the process. I highly recommend Birch Gold Group to all levels and ages of investors.
My experience with Birch Gold was really good. They made the process very smooth and easy. I never felt pressured to make any decisions and they were very responsive and receptive to any questions I had. I will be recommending Birch Gold to friends and family and will be using them again in the future!
The process was easy, shipping was quicker than expected. I feel we made the right choice with Birch Gold Group. ***** was quick to respond and always available for questions prior and during processing, even giving valuable suggestions.
Business response:
Hi *****,It makes us so happy to hear the process was easy because weve worked hard to streamline our customers experience! ***** loves educating customers and h*** be honored to hear your feedback. Youre a part of our family now, so please dont hesitate to reach out should you need anything in the future.
I used Birch Gold group after being referred by ********* Birch Gold was prompt, proficient , patient and made value added suggestions when trying to figure out products. Their advisors spent time with us making sure we understood why precious metals are important right now and why they should be part of our portfolio.After the transactions they have followed up and inquired about the experience. I will be recommending this company to friends and family!
Business response:
Hi *****,Thank you for taking the time to share your feedback! We are thrilled to hear that our team was prompt, proficient, and patient while helping you navigate the process of purchasing precious metals. We believe that education is key when it comes to making informed decisions and thats why we take great pride in providing our customers with the knowledge and tools they need to select the right precious metals for themselves. Wed love to continue our relationship with you, so please dont hesitate to contact us if you ne... read more
I was with Birch Gold for 4 years. They are legit and professional. Not always easy to get a hold of but they call back eventually. My beef is they are not transparent with their pricing. You want to invest in Gold and Silver, but they put you in esoteric coins and there is no way to track value. I feel they quote whatever they want when you look for a current value and when you sell. I have no problem with them making money, but it seems like they charge 10%+ when you buy and sell. That is 20%. With Gold and Silver not movi... read more
Business response:
Hi ***,We know that weve since spoken with you and have addressed your concerns and misunderstandings, however, we still wanted to acknowledge your feedback here. Were glad to hear that you found us to be a legitimate and professional company. We apologize for any difficulty you *** have experienced in reaching us. We strive to be available to our customers and have strict call-back policies to ensure timely responses. We understand that transparency is crucial when it comes to pricing, and we use three different methods to ... read more
I am a new customer with ********************** Gold and my experience was very positive. They were very helpful in getting me started with a 401K transfer and a gold and silver purchase. The transfer was quick and the metals arrived faster than promised. My representative ****** answered all my questions and concerns in a timely manner. I recommend Birch Gold to anyone planning to invest in precious metals.
Business response:
Hi *****,We love hearing your feedback! Thank you for taking the time to share that. Were thrilled you had a great experience with us and that we were able to exceed your shipping expectations! The team is committed to providing our customers with the best possible service and were glad to hear that ****** answered all your questions and concerns in a timely manner. We look forward to continuing to serve you in the future, so please dont hesitate to contact us.
*********************** at Birch Gold was a pleasure to work with. He helped me throughout the process of buying gold and silver. I would definitely go to them again and recommend them.
Business response:
Hi *****,Thank you for taking the time to share your feedback. ***** truly cares about his customers, so we love to see that reflected in your experience with him. Were honored you chose Birch Gold Group and we look forward to helping you in the future.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 693 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.