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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I moved some of my 401K to tangible physical assets to protect them during this volatile time with much uncertainty down the road. The entire process was very smooth from start to finish, with quick and informed responses along every step of the process. The staff is very professional and answered all of my questions. I also appreciate their newsletters that I receive, as situations change in the market and the impact of those events.
Business response:
Hi *****,At Birch Gold Group, we aim to be a source of light for customers during uncertain times. We designed our process to be educational, supportive, and streamlined with timely communications throughout. Were very pleased to hear we met the **** with you and that youve enjoyed our informative newsletters as well! Thank you for taking the time to share your experience with us. If there is anything else we can do for you, please dont hesitate to reach out!
My experience with Birch Gold was a good one. The staff were very professional and friendly. I had many questions and concerns about the transaction, and all my questions were answered in a friendly manner. Our transaction was handled efficiently, and they maintained communication throughout the process.
Business response:
Hi *******,Friendly, professional, and educational service is the Birch Gold Group way! We strive to provide support and answers to any questions, ensuring you have a streamlined and informative purchase process. Our team is so thrilled to hear your experience reflected these values and we greatly appreciate your feedback! Please dont hesitate to give us a ring if there is anything else we can assist you with in the future.
My experience with Birch Gold was exactly what I was hoping it would be. All the staff were very knowledgeable and courteous and I didn't feel like I was just another customer. Several people reached out to helped me form my portfolio, answering all my questions along the way while providing great advice. I was able to convert my existing 401K and my retirement account into one ********************** Gold account. They even helped me contact those two companies and walked me through the entire process. I would highly recomme... read more
Professional, personable and knowledgeable team worked with me throughout the entire process including follow up. Great experience
Business response:
Hi Suz,Thank you for your kind words! Providing genuine care and informative, helpful support throughout our process is important to us. Were very pleased to hear that these values were reflected in your experience with our team! If there is anything else we can assist you with in the future, please dont hesitate to reach out.
Everyone i have dealt with at Birch has been great to work with and knowledgeable. The process was smooth and the team was great at walking me through every step of the process. I am extremely pleased with the service i have received.
Business response:
Hi ******,Thank you for sharing your feedback with us! We are committed to providing education, exceptional support, and simplifying the process for investing in precious metals. Its truly a delight to hear how pleased you are with our service and that we met expectations with you! We are only a phone call away, so please feel free to give us a call if there is anything else we can assist you with!
I would like to publicly Thank Birch Gold Group for the outstanding customer service that I recently received while transferring an existing company 401K to a self-directed Gold **** After seeing an advertisement for Birch Gold Group on the ***** ***** Show podcast, I called and talked to two Birch Gold Group staff, ******* ******* and ***** *******, who patiently, professionally, and in great detail helped walk me through each step of the transfer procedure. All of my questions were expertly answered concerning proper paper... read more
Business response:
Hi ******,We are so honored by your kind words and recommendation! Our specialists are dedicated to providing comprehensive education, answers to any questions, and walking our customers through the process to ensure you have a streamlined experience and the confidence to make informed decisions. We couldnt be happier to hear that our informational and supportive approach had such a positive impact on your precious metals journey! Thank you for taking the time to share your feedback with us. If there is anything else we can ... read more
Birch Gold provided great customer service. ****** ***** and ****** ******* provided lots of details and spent time walking me through the process of buying previous metals. They explained all the options in detail and guided me through the process.
Business response:
Hi ******,Our team is always happy to provide education, high-quality support, and walk alongside our customers through the process to ensure you make the most informed decisions. Were overjoyed to hear that ****** and ******* accomplished exactly that in your experience and we thank you for sharing your feedback with us! If we can be of any further assistance, please feel free to give us a call. We are always here for you!
I had a very pleasant experience with Birch Gold Group! I am new to everything investing, and their customer service was top notch in answering my questions and making sure that I had an understanding of everything before moving forward with my investment. I highly recommend this company to anyone looking to invest in precious metals!
Business response:
Hi ******,Thank you so much for your kind words! We set out to provide our customers with exceptional customer service and in-depth education about precious metals. It is gratifying to hear that we were able to accomplish this with you and we greatly appreciate your recommendation! We are always here for you, so please dont hesitate to give us a ring for any assistance you may need in the future.
Birch Gold rocks for both the expert investor and the inexperienced. They answer all questions no matter how much or little youre investing or buying. Couldnt be happier!
Business response:
Hi ****,Wow, were honored by your kind words! We know you work hard for your money, and you deserve top-notch service that helps you make the most of your options.We designed our process to be as educational as possible, answering any questions to ensure all our customers have an informative and exceptional experience regardless of purchase size. Your happiness brings a smile to our hearts and we thank you for sharing your feedback with us! Your Birch Gold Group family is always here for you, so please feel free to reach out... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 802 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.