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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I appreciate how informative and patient my Birch representative was with me doing my selection process through my actual purchase. Its always a pleasure when someone takes the time to explain and ensure you understand what youre purchasing (the Whys and the Hows). Thank you Birch and I will look forward to working with you again!******* *.
Business response:
Hi *******,Were thrilled to hear our teams educational approach helped you feel confident and empowered to make informed decisions at your own pace! Our team is dedicated to serving our customers with the highest level of service and support, making sure you have comprehensive information without ever feeling any pressure. Thank you for taking the time to share your experience with us! We look forward to serving you again. Please dont hesitate to give us a ring if we can be of any further assistance to you!
They made the process easy and took the time to walk me through everything.
Business response:
Hi ******,Were thrilled to hear your transaction was smooth and you felt supported every step of the way! Taking the time to ensure you have all the information you need to make informed decisions is important to us. Thank you for your feedback. If we can provide any further assistance, please feel free to give us a call!
Great experience with Birch Gold Group. Our customer service team was professional and knowledgeable. We were apprehensive the process was going to be difficult but it went so smoothly we were shocked. You cant go wrong with Birch Gold Group.
Business response:
Hi *****,Its wonderful to hear your experience exceeded expectations and you enjoyed working with our team! We work hard to ensure our purchase process is streamlined and effortless for customers, so your feedback means a lot to us. Thank you for taking the time to let us know how we did. If there is any further assistance you need in the future, please dont hesitate to give us a ring!
Phenomenal customer service! Great transparency. Recommending Equity to others! Thank you!
Business response:
Hi *****,Your kind words are greatly appreciated! We are delighted to hear you had such a fantastic experience working with us. Our team strives to provide the highest quality of service and transparency for our customers so its great to know we met the **** with you! Were happy to hear you have enjoyed working with your custodian ******************** as well. Please feel free to give us a call if there is anything else we can assist you with!
Excellent customer service! Prompt, knowledgeable, and friendly. There are no negative comments to share. Hopefully, my investment is a success!!
Business response:
Hi *****,Were so pleased to hear our team delivered the high-quality service and support you deserve! Providing efficient, informative, and genuine care for our customers is important to us so your feedback is rewarding to receive. Thank you for utilizing your valuable time to share your experience with us! Please feel free to reach out if we can be of any further assistance. We look forward to being a reliable resource for you!
Great! Helpful, efficient, knowledgeable and friendly. Had a great experience and highly recommend!
Business response:
Hi ****,Thank you for your kind words and recommendation! We are elated to hear you had such a great experience working with our team. It means a lot to know our efforts to provide a streamlined and supportive purchase process earned your trust and satisfaction! If there is anything else we can do for you in the future, please dont hesitate to give us a call. We are always here for you!
Amazing group of people. My team walked me through every step of the way. The process was easier than I thought it would be. I look forward to doing business with them again.
Business response:
Hi Scarlett,Thank you so much for your kind words! It warms our hearts to hear you had a smooth and enjoyable experience with us. Our team is happy to walk alongside our customers, providing exceptional service and support to ensure you have a streamlined purchase process! We look forward to serving you again in the future, so please feel free to reach out if there is anything else we can do for you!
I have had two dealings with Birch Gold. The first was a straight cash purchase which went flawlessly. The second was a rollover of a portion of my **** Both times their representatives have been fantastic very patient with a financial novice, answering all questions and keeping in contact during and after the transactions. In reference to the rollover they handled all the paperwork. I am extremely pleased with Birch Gold and look forward to continued dealings with them. I highly recommend them to anyone interested in lookin... read more
Business response:
Hi ****,We couldnt be more thrilled to hear how pleased you are with your precious metals journey with us! Its rewarding to know our team delivered exceptional service and educational support that made your transactions so seamless. Helping our customers feel confident and informed throughout, no matter the level of experience is something we truly take pride in! Thank you so much for your feedback and recommendation. Please feel free to give us a ring if there is anything else we can assist you with. Your Birch Gold Group f... read more
Birch Gold has been the best I ever experienced in customer service.from beginning to end as Ive transitioned accounts into their gold *** Birch Gold has made sure it was seamless and done correctly. They constantly follow up to make sure I am totally satisfied I am! Thank you ***** etal!
Business response:
Hi *****,Were overjoyed to hear how satisfied you are with your experience! Our team is dedicated to providing genuine, top-notch service and support to ensure you have a smooth transaction from start to finish. We are so grateful for your kind words and letting us know we met the **** with you! If we can be of any further assistance, please dont hesitate to reach out. We are always here for you!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,255 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.