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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Birch Gold Group took the time to get me access to their literature, educate me, talk me through the purchase process, understand my needs,get an account set up, get the transaction made, tell me the possible lead time ( up to 10 weeks, worst case, but only 10 days for me), get it securely delivered, then check back that I had indeed received the product. All of the *** were polite and patient and extremely helpful. Will use them again.
Business response:
Hi *******,We are so happy our team members made you feel as important as you are! We pride ourselves in knowing a customers mind is at ease when making a precious metals purchase. Were also glad that our team provided the ample resources and information that proved valuable to you. We can't wait to grow our relationship with you. If you have any questions, please reach out to us.
I recently purchased some ************* from Birch Gold I was hesitant to do this transaction, over the phone. I chose Birch due to their great rating with BBB. I had someone work with me. Walked me through all the steps. I received my gold via **** Just yesterday. Wow! That was so fast & easy. Dont let fear hold you back. *** wanted to purchase some gold for over a year. So happy my agent ***************************** was so helpful & made the process so easy. Thank you Birch Gold for your help I will be purchasing more soo... read more
Business response:
Hi *****,Thank you for trusting us with your precious metals purchase and for sharing your feedback. We understand that making transactions over the phone can sometimes be a source of hesitation, but were glad our team was able to guide you through the process and make it seamless for you. Were thrilled you received your precious metals quickly and effortlessly. If you need anything in the future, please reach out to us. Welcome to the Birch Gold Group family!
Birch Gold answered all of my questions. They made sure that I understood the process and were diligent in the security of the shipment.
Business response:
Hello *****,We love to hear that your questions were answered, and our team was diligent with informing you of the process. We take great pride in ensuring the security of shipments, as we understand the importance of privacy for our customers. Thank you for taking the time to share your feedback with us. If you need anything in the future, please dont hesitate to reach out.
I had all my questions answered and found it easy to establish an account both with ********************** and ************. I placed an order for 1 oz bullion bars and Gold Buffaloes. I received my order by *** and all was as expected. I am receiving routine follow-up calls to check on my satisfaction and to see if I have any new questions.I am very pleased with my Birch Gold Group experience.**********************
Birch was a great experience. They were very helpful, courteous and kind. They took their time to explain everything. I am a 1st time buyer of precious metals. I am very pleased with the process and guidance that was demonstrated by everyone I delt with.**********
I received exceptional service. The guidance on my selections was very clear and helpful. Since I had never transferred money electronically, I received help above and beyond. ********* called my broker to determine the required procedures and helped me through it. She called me back exactly as agreed. I am very satisfied.
This was the first time purchasing precious metals. Everyone I spoke to was super nice and extremely helpful. Each one answered all the questions I had. The agent who took our order was awesome! He explained everything step by step and was a pleasure. Their ********************* is fantastic! I was notified of delayed shipping due to a weather issue but did get my order as promised by the delivery company. I will be making additional purchases with Birch Gold Group!
My name is ****************** and I made a purchase from Birch Gold Group. I would highly recommend this Group to purchase precious metals, from beginning to end these people were very professional and answered all my questions and concerns. Delivery of product was great and had tracking also. They sent me E-mails to confirm shipping so I knew when to expect delivery!
More to the process than what you think. I wanted gold so I went along. This is not a confidential purchase. The government knows you bought gold. However I made the choice. You can knit pick but why bother. They did what they said they would do.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 693 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.