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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye is easy to navigate and makes keeping in touch with customer a breeze" What do you like best about Birdeye? its everything we need to keep our customers up to date What do you dislike about Birdeye? So far there are no dislikes. Ive only been using birdeye for a few weeks now. Recommendations to others considering Birdeye: Try it out! Its everything you are looking for in one-stop What problems is Birdeye solving and how is that benefiting you? customer contact and answering reviews
"Effective and Useful" What do you like best about Birdeye? all the features, including integration with other social media platforms What do you dislike about Birdeye? as such, there is no major thing to be disliked Recommendations to others considering Birdeye: Go for it. its a comprehensive tool for your organization. What problems is Birdeye solving and how is that benefiting you? we are using bird-eye as our customer feedback tool integrated with different social media platforms
"All-in-One platform for a good price!" What do you like best about Birdeye? The dashboard is pretty complete and straightforward. But if I have to say what I like best, I would say the implemented live chat. Transfering a customer to the different departments is beautiful and made the experience faster and more straightforward. What do you dislike about Birdeye? So far, so good. Everything at the moment is working well. I had never experienced any issue. What problems is Birdeye solving and how is that benefiting you? We us... read more
"Amazing" What do you like best about Birdeye? Birdeye has helped our business grow over a period of time. I like that whenever I have a question, someone is always there to answer my questions. Someone is always willing to walk me through their dashboard and expain how to extract the data that I need to get the most out of the platform. What do you dislike about Birdeye? I honestly can't think of anything I dislike. Recommendations to others considering Birdeye: Birdeye is an awesome platform. If you use it correctly, you w... read more
"One of our best business partnerships" What do you like best about Birdeye? Customer service, platform review & response methods for multiple locations we have, metrics on improvement, technology implementation, recommendations for improvement regularly reviewed with some expectation of adding the functionality we want. Excellent! What do you dislike about Birdeye? Message review functionality, chat limitations that do not integrate with our current systems. Overall not many complaints because the platform does what we expe... read more
"The support is timely and relevant. I feel like help is always quickly available to me." What do you like best about Birdeye? I love being able to see all my reviews in one place. Running reports are accessible, and I love knowing at a glance who is following up on their reviews. I also like how many other avenues I can pursue and not learn antoher software. What do you dislike about Birdeye? I wish they integrated with my CRM Software. It would be nice to have online leasing and reputation management through one software ... read more
"Best in class support. Fantastic results. Great overall value!" What do you like best about Birdeye? We use Birdeye for member reviews, list management, reputation management, and SMS/mobile marketing. In the time I've worked with them, I've found their support team to be highly responsive, knowledgeable, patient, and helpful. They've gone above and beyond even to export member review analytic reports on our behalf. They also always keep us aware of their product roadmap initiatives. The overall customer experience has been... read more
"Birdseye is useful and easy to navigate. They make marking for you brand painless" What do you like best about Birdeye? I love the easily automated review responses and the quickness of the messaging with clients. We also enjoy seeing all of our social media accounts come together in one space to make management more effortless. I also love the constant contact with the Birdseye representative assigned to our account. For us specifically, Neha has been outstanding, and we appreciate how she is there to help and answer any q... read more
"Birdeye has by far exceeded are expectations!" What do you like best about Birdeye? The simplicity of the platform and the breadth of reporting/features. The campaign setup is intuitive and easy to execute, and it delivers as promised. The service level has been one of the strongest for any new vendor. We are currently using a portion of their full offerings, but will absolutely look to add on additonal tools based on intial sucess. What do you dislike about Birdeye? So far haven't run into any undesirable aspects. Recommen... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.