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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great Customer Service" What do you like best about Birdeye? BirdEye is not only an excellent company for the services they provide but also for the customer service they provide. BirdEye has worked with my company on many different projects and provided customization to meet our industry needs. BirdEye helped implement a new API key into their dashboard to give our company a better idea of our overall online reputation. What do you dislike about Birdeye? We are a healthcare company, and unfortunately, not all BirdEye servi... read more
"Absolutely love working with my team at Birdeye." What do you like best about Birdeye? The fact that they teach me best practices techniques to maximize the use of the platform. I work with Samar on weekly sessions and love his patience and insights. The recommendations made have allowed me to take internal steps with my teams to improve the patient experience. What do you dislike about Birdeye? I wish Samar was full-time with NYSI!!!. Recommendations to others considering Birdeye: Highly recommend Birdeye to any other comp... read more
"Happy Customer - Easy Company To Work With" What do you like best about Birdeye? Custom inquiries and messages get directed to the right employee. Also, we are saving on ad spend while getting more site views. What do you dislike about Birdeye? The Java code needed to post widgets on our site is challenging to implement in WordPress - but that's not a Birdeye issue; it's a WordPress issue. Recommendations to others considering Birdeye: Great customer support. Very responsive. Easy to use once you understand the layout. It h... read more
"Simple Online Review Aggregator & Platform for Multi-Site Usage" What do you like best about Birdeye? We manage over 70 locations' online reviews. We have the ability to see, respond and flag reviews all within the BirdEye platform. Beyond that, we can solicite reviews, survey guest and perform quick reporting. What do you dislike about Birdeye? The backend of the platform is not dynamic - simply put for each location we have seperate sentiment surveys since they all have seperate websites. This is cumbersome and challengin... read more
"Birdeye Review" What do you like best about Birdeye? Birdeye is a reasonable cost and has a lot of features for the cost. I feel like it does a decent amount of work for the amount we pay. What do you dislike about Birdeye? Birdeye can be a little glitchy sometimes. For examples, they have automated responses. They told us to set up multiple automated responses and Birdeye would rotate through them in order to make it seem less automated. But it seems to be posting the same automated response every time. Just a little glitc... read more
Business response:
Hi Brent! Thanks for the feedback. I'm going to have your support rep reach out to go over your automated response rules settings. The auto reponses will rotate based on the rules set, so we can double-check they are set up how you want. Lots of options! Glad you are enjoying Birdeye. Thanks for taking the time to leave a review!
"Increased Google Reviews" What do you like best about Birdeye? We recently automated the review and survey request workflows with Birdeye and it has been great. We are getting so many more 5 star reviews than we ever did organically What do you dislike about Birdeye? Nothing I've disliked so far, really. A feature I would love to see though would be instead of presenting the customer with several review sites to choose where they want to leave their review, it would be great if Birdeye could determine which sites (e.g., Goo... read more
"BirdEye has not only increased our review count but improved our online presence!" What do you like best about Birdeye? I love the ease of using the platform from the back-end as well as the friendly account managers that help us along the way! (Big thanks to Benjamin, Patrick and Samar) The reviews we have received are not only great but inspiring for our employees. What do you dislike about Birdeye? Nothing! I feel it is constantly improving and changing with the times remaining up-to- date and relevant to what we need to... read more
"Great experience with Neha and Birdeye." What do you like best about Birdeye? Birdeye is convenient and easy to use. Neha is a great account rep. What do you dislike about Birdeye? It is an excellent service, I really have no complaints. What problems is Birdeye solving and how is that benefiting you? We really needed a reviews management system for all our locations with MInute Suites, and Birdeye was the perfect solution. We are more organized and faster to respond to reviews.
"Birdeye Is Great!" What do you like best about Birdeye? Easy to use platform, everything is all in once place and makes it easy to communicate with consumers What do you dislike about Birdeye? Occasional technical bugs and disconnectivity issues, but they are easily fixable over a 5-minute phone call. Recommendations to others considering Birdeye: Some vocabulary can be confusing to some users, I ususally find myself calling support to help with small issues just becuase I don't want to change the wrong thing. What problems... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.