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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"We Love Working with Birdeye" What do you like best about Birdeye? Their customer service is so fantastic. They regularly communicate updates, changes and are always making sure we are happy with the software and understand how to use everything. We've seen a massive increase in the number of reviews we receive, and we couldn't be happier! What do you dislike about Birdeye? I don't dislike anything! We are very happy with Birdeye! Recommendations to others considering Birdeye: They are a great company to work with, and we c... read more
"BirdEye is a game-changer!" What do you like best about Birdeye? The increase in positive reviews and decrease in negative reviews. What do you dislike about Birdeye? Everything has been great so far. Sometimes the website is not able to load data, but you just have to refresh and it works again. What problems is Birdeye solving and how is that benefiting you? We are able to decrease the number of negative reviews and address them directly with the Member/customer. It is also nice to have BirdEye organize all our reviews fr... read more
"Birdeye is a helpful review tool" What do you like best about Birdeye? Birdeye is a great survey and review tracking software What do you dislike about Birdeye? no notifications when the software updates, items become hard to navigate. Recommendations to others considering Birdeye: Your customer service is excellent, and they are responsive. I do like that the reviews do keep track of the history; It helps track removal processes. What problems is Birdeye solving and how is that benefiting you? it is costly to add additiona... read more
"Birdeye is great!" What do you like best about Birdeye? The customer service is amazing. They really make it easy to get reviews. When we first signed up we also had a whole bunch of customizations take care of without charging us anymore. What do you dislike about Birdeye? We have updates to our chat and we don't always know about them till after they happen. What problems is Birdeye solving and how is that benefiting you? Getting a lot more reviews and our chat system. It makes it really easy to manage our reviews
"Effective, Efficient and Great Support Team!" What do you like best about Birdeye? Great results in just a short time, ability to view and manage the reviews from one location and the support team is very responsive. What do you dislike about Birdeye? Yelp is not fully intergrated with BirdEye. We can see the reviews in BirdEye but the reply must be done directly through Yelp. What problems is Birdeye solving and how is that benefiting you? BirdEye helped us manage all reviews in one location, and we saw an immediate increa... read more
"Highly invested customer care team + innovative software make Birdeye an obvious pick" What do you like best about Birdeye? Suppport team is always attentive and ready to help What do you dislike about Birdeye? Process of adding new review locations has adjusted frequently the past several months Recommendations to others considering Birdeye: Use it What problems is Birdeye solving and how is that benefiting you? Birdeye helps us capture reviews for our LOs who would have not gotten the reviews otherwise
"Excellent solution!" What do you like best about Birdeye? Birdeye has transformed our online reputation through their solution. We were not asking our customers "how we did" and Birdeye's solution made this easy and effective. We have integrations with our website as well and overall, Birdeye is a valuable piece of our technology suite. The thing I "like best" is the ease to initiate review campaigns and the ability to aggregate those reviews anywhere we want. I also like that their private-labled review page is a very effe... read more
"Best Review Aggregation Site Ever!" What do you like best about Birdeye? The review aggregation is the best out there. very fast and efficient What do you dislike about Birdeye? Some compatibility issues with CarFax right now, working on it though! What problems is Birdeye solving and how is that benefiting you? Immediate customer interaction post-sale.
Business response:
Hi Mateo, thank you for taking the time to share your feedback! Customer obsession is a core value of ours at BirdEye. Please reach out if you need any additional support.
"Robust source for reviews" What do you like best about Birdeye? At first I was skeptical (that's my nature), but Rahul was so helpful in explaining everything step-by-step to understand what all was entailed. Birdeye is an excellent source in automating what people genuinely think of your business. What do you dislike about Birdeye? Not easy to use, but with explanation, it's made more manageable. Recommendations to others considering Birdeye: If you truly want to know what people think of your service and don't want to ask... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.