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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"BirdEye has done wonders for us! Highly recommend!" What do you like best about Birdeye? The significant increase in 5-star Google reviews. Also, Sahil has been great. Always gets back to me in a timely manner whenever I have questions. What do you dislike about Birdeye? There's honestly nothing I would change about the BirdEye setup. It's working great for us. What problems is Birdeye solving and how is that benefiting you? More and more of our customers have said they decided to make an appointment with us because of all ... read more
"Great tool to increase customer engagement!" What do you like best about Birdeye? Birdeye helps us keep in contact with our customers and also increases the likelihood of return customers. through this platform we are able to respond to customer's good and bad reviews, thus giving us capabilities to make and wrongs, right. What do you dislike about Birdeye? I do not see any downsides. Our success team is very helpful with anything we need. What problems is Birdeye solving and how is that benefiting you? They also have multi... read more
"Birdeye has been an awesome social media solution for our business" What do you like best about Birdeye? The ease of sending campaigns to solicit feedback from our customers to tracking, monitoring and responding to patient reviews is very simple. What do you dislike about Birdeye? The format for uploading the customer list. What problems is Birdeye solving and how is that benefiting you? We have gone from less than a 3.0 Google score to over 4.5. It has attracted more new customers to our business.
"Great platform!" What do you like best about Birdeye? It's nice to have all reviews accessible in one location. What do you dislike about Birdeye? No pre-scheduling on twitter and linkedin What problems is Birdeye solving and how is that benefiting you? Reviews all in 1 place. prescheduling posts in facebook and insta
"It’s been pretty good, the communication is good and they work really hard to meet our needs." What do you like best about Birdeye? I like the smooth communication and needs being met. They do well representing the data. The people who work there make the experience a lot better because they put the time to make sure we get the results we want. What do you dislike about Birdeye? I can't think of any downsides; it's a great tool. The UI could be a little updated. I think the tools that are provided are pretty food but can us... read more
"Easy to use and very comprehensive!" What do you like best about Birdeye? The fact that it brings in multiple channels and platforms is so helpful! What do you dislike about Birdeye? Notifications aren't always consistent, especially during busier seasons. What problems is Birdeye solving and how is that benefiting you? We are bringing in overall brand reviews to our local communities.
"Great Customer Service" What do you like best about Birdeye? BirdEye is not only an excellent company for the services they provide but also for the customer service they provide. BirdEye has worked with my company on many different projects and provided customization to meet our industry needs. BirdEye helped implement a new API key into their dashboard to give our company a better idea of our overall online reputation. What do you dislike about Birdeye? We are a healthcare company, and unfortunately, not all BirdEye servi... read more
"Absolutely love working with my team at Birdeye." What do you like best about Birdeye? The fact that they teach me best practices techniques to maximize the use of the platform. I work with Samar on weekly sessions and love his patience and insights. The recommendations made have allowed me to take internal steps with my teams to improve the patient experience. What do you dislike about Birdeye? I wish Samar was full-time with NYSI!!!. Recommendations to others considering Birdeye: Highly recommend Birdeye to any other comp... read more
"Happy Customer - Easy Company To Work With" What do you like best about Birdeye? Custom inquiries and messages get directed to the right employee. Also, we are saving on ad spend while getting more site views. What do you dislike about Birdeye? The Java code needed to post widgets on our site is challenging to implement in WordPress - but that's not a Birdeye issue; it's a WordPress issue. Recommendations to others considering Birdeye: Great customer support. Very responsive. Easy to use once you understand the layout. It h... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,487 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com