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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great Features and Great Customer Service" What do you like best about Birdeye? Easy to use and customer support is always available to help. What do you dislike about Birdeye? Sometimes they make changes to the features they are challenging to find. What problems is Birdeye solving and how is that benefiting you? Our clients are receiving reviews for their business that they would not usually receive if left on their own. The reviews help promote their business and obtain more clients.
Business response:
Couldn't agree more! Reviews, especially positive ones, are very important for boosting SEO.
"Birdeye Delivers" What do you like best about Birdeye? The people at Birdeye are helpful, and the platform is excellent for generating reviews. What do you dislike about Birdeye? I can't think of anything I dislike. So far, so good. What problems is Birdeye solving and how is that benefiting you? We are generating reviews, patient communication, and mass texting features.
"Best Software ever" What do you like best about Birdeye? The thing I like most about Birdeye is the convenience of automating daily processes. What do you dislike about Birdeye? I'm not too fond of the fact that we are unable to make payment request to our customers What problems is Birdeye solving and how is that benefiting you? The problem that we are solving is better customer service by getting vital information to the customer quicker. Better customer loyalty.
Business response:
Hi Melissa! Love the feedback, we'll be sure to pass it on to our product team. Keep up the stellar work providing a positive customer experience!
"Easy all-in-one platform" What do you like best about Birdeye? BirdEye makes it easy to sort reviews and surveys all in one. It is easy to navigate, and the team is quick to help with any issues. I like that it has a separate algorithm that creates categories and topics based on specific keywords. The monthly meetings allow us to address all questions, and the team has been great with communication. What do you dislike about Birdeye? The downside is that the analytics for reviews and surveys are split, and we can't see them... read more
Business response:
Great feedback! We love hearing what our customers have to say as it helps us learn how we can continue to improve the platform to make it even easier on our customers. We appreciate you taking the time to share!
"Very Easy to Use & Helpful Review Management Tool" What do you like best about Birdeye? I like that I can see all Facebook, Google My Business, and Yelp pages in one place. My company has 47 locations so this very helpful. What do you dislike about Birdeye? No fault of Birdeye but the integration with Yelp isn't as good as it is with Google My Business. It is tedious to keep switching between Yelp accounts to respond to a review Recommendations to others considering Birdeye: The team at Birdeye is great! They respond to all... read more
Business response:
Love it! Thrilled to hear you're taking advantage of the response templates. It certainly saves time, especially when a business has reviews coming in from 47 locations. Keep up the great work!
"Couldn't Be Happier!" What do you like best about Birdeye? Birdeye's user experience is seamless, intuitive, and efficient, and the reporting is robust. Plus, they're continually innovating and rolling out new value-add features, often at no additional cost, and their customer support team is second-to-none. What do you dislike about Birdeye? Their automated reporting could be better, but I don't dislike it currently - I just wish it were more customizable. Recommendations to others considering Birdeye: Negotiate additional... read more
"Birdeye has been great to work with and receive timely responses to my questions." What do you like best about Birdeye? The service provided by Birdeye is great. What do you dislike about Birdeye? The mass text capabilities can be better What problems is Birdeye solving and how is that benefiting you? We are able to receive more reviews and improve our overall review ratings at each of our locations. We continuously hear from our members who open an account or loan and the feedback has overall been positive since implementi... read more
"It helped us grow our ratings" What do you like best about Birdeye? I like best the reports and the ability to extract valuble data about your clients What do you dislike about Birdeye? I don't like that they are not easy customisble for multilingual interfaces What problems is Birdeye solving and how is that benefiting you? Improve review score and measure call center agrnts perfermonce through surveys
"Exactly as expected!" What do you like best about Birdeye? The review aggregation is so well integrated! Very easy to use! What do you dislike about Birdeye? Yelp rating is not accurate since Birdeye aggregates all reviews What problems is Birdeye solving and how is that benefiting you? Being able to reach out to customers immediately and effectively!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.