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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Very Effective Business Review Tool" What do you like best about Birdeye? It compiles all of our reviews across multiple businesses for day to day operations. What do you dislike about Birdeye? We have been using the Birdeye tool for a number of years, and I have not come across anything I don't like Recommendations to others considering Birdeye: We have used Birdeye for several years. It is worth a look if you are interested in managing guests and their expectations. What problems is Birdeye solving and how is that benefit... read more
Business response:
Great to hear that the platform is helping enhance customer experience. Keep up the good work!
"100% Improved Our Rating!" What do you like best about Birdeye? The ease of using Birdeye and the great support that comes with it. What do you dislike about Birdeye? I can honestly say there is nothing that I would change and if I would Birdeye is always one step ahead of the game. What problems is Birdeye solving and how is that benefiting you? Negative reviews, Birdeye has taught us how to better communicate with unhappy patients.
Business response:
Hi Rebecca! Birdeye is always working on how we can make life easier for our customers and how to continue to evolve the platform. We are thrilled you're happy with the service, and it's been beneficial for your business. Keep up the excellent work!
"Increased exposure for our company!" What do you like best about Birdeye? I like that Birdeye handles sending all of our customers' reviews. Once we connected our system, the BirdEye platform immediately sends the customer a request for review after we close their ticket. It also catches potential negative reviews. The feature that accepts voicemails and texts our customers after business hours has also helped our business. The account managers are great and we haven't had any issues reaching out when necessary. What do you... read more
Business response:
Thank you for the thorough feedback and for sharing your experience with us! Love that your business is taking advantage of Receptionist and Robin! Two great communication tools to ensure your business doesn't miss a customer/prospect.
"Birdeye Review" What do you like best about Birdeye? I like the overall user experience and accessibility. What do you dislike about Birdeye? I dislike how sometimes the reviews do not go away after being responded to. What problems is Birdeye solving and how is that benefiting you? We are using Birdeye to recognize accomplishments that our employees have made.
Business response:
It's amazing to hear how you are using reviews to not only identify customer experience but to enhance employee morale! It's good to praise employees and share their hard work.
"Great, easy way to communicate" What do you like best about Birdeye? The accessible communication Birdeye gives us with our patients. What do you dislike about Birdeye? There is a slight delay in the communication sometimes. What problems is Birdeye solving and how is that benefiting you? We are rescheduling patients that have missed appointments or confirming appointments. Patients are much more apt to text than answer a phone call.
Business response:
Communication is key! Thank you for sharing how using Birdeye has helped your practice communicate with patients. Patients appreciate when they can communicate through various channels and are offered a medium they prefer.
"Love using Birdeye" What do you like best about Birdeye? How fast customer service responds and is online. What do you dislike about Birdeye? Maybe how sometimes GMB is not easily integrated when you have multiple locations. What problems is Birdeye solving and how is that benefiting you? I can keep track of all reviews.
"The customer service has been incredible." What do you like best about Birdeye? I like that Birdeye seems to come up with new offerings and reaches out to us to see if it would be something that would work for our company. What do you dislike about Birdeye? At first, we had a lot of reps . We have had the same account manager for over 3 years which has been great. Recommendations to others considering Birdeye: Birdeye is an easy to use platform. For us, we are able to secure online reviews efficiently and effectively withou... read more
Business response:
Super! Thanks for sharing your Birdeye experience. We enjoy hearing about the results your clients are seeing and how simple the user experience has been.
"Great tool to monitor your customer reviews!" What do you like best about Birdeye? BirdEye is a very easy-to-use tool that allows you to be in touch with your customers. What do you dislike about Birdeye? I have not found any items that I dislike yet. What problems is Birdeye solving and how is that benefiting you? Instead of getting bad reviews in Google, Yelp, etc., you can have the customer contact you directly. This will allow you to solve the issue they have. If the customer intends to leave a positive review, they can... read more
Business response:
Super! Thank you for taking the time to share your experience! We appreciate you choosing Birdeye for your Experience Marketing platform.
"Great for Optometry and Optical" What do you like best about Birdeye? We have received numerous positive feedback/reviews and inquiries through BirdEye that has helped us grow our practices. The system is easy to use. What do you dislike about Birdeye? BirdEye should also cater to other country currency payments and pricing (i.e. CAD). Birdeye should look into delivering a payment portal as a feature to easily allow users to pay for invoices online. Recommendations to others considering Birdeye: If you own multiple location... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.