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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"I love using Birdeye!" What do you like best about Birdeye? Birdeye is very user-friendly. If and when I have questions, they are very responsive to my inquiries!!! What do you dislike about Birdeye? When I first started using Birdeye there were additional steps involved on ways to do things. Birdeye is always looking for ways to improve their product and it shows. They've streamlined all the processes I use daily and it makes my job that much easier. I've used them for years and they keep getting better! What problems is B... read more
"Effective Product with Great Support" What do you like best about Birdeye? BirdEye is constantly adding new features and functionality, making them an even more significant asset to our business. What do you dislike about Birdeye? Honestly, I can't think of anything I dislike. Only smooth sailing so far. What problems is Birdeye solving and how is that benefiting you? We get immediate feedback from our customers visiting store locations, the opportunity to more swiftly correct customer issues, and deeper insights into store... read more
Business response:
Thank you for sharing your experience on G2! We are glad you are enjoying the platform. Be on the lookout for our newsletters that release upcoming tools and updates!
"Easy as 123" What do you like best about Birdeye? All review platforms on one site for ease of access, instant communication with customers. What do you dislike about Birdeye? Nothing that I can think of to casue me to dislike Recommendations to others considering Birdeye: Easy to use, everything in one place What problems is Birdeye solving and how is that benefiting you? Saving customers time by being able to communicate virtually and give them guidence to make an informed decision
Business response:
Hi Ron! Love to hear you're enjoying the platform. With an on-the-go society, quick communication is essential for any business. We're happy to hear Interactions has been a useful tool!
"Top Notch Support" What do you like best about Birdeye? Reporting and Analytics are easy to understand. The monthly check-up meetings with Sahil (our account rep) help keeps us on track during the busy times that we lose touch with the program. I highly recommend BirdEye! What do you dislike about Birdeye? I have zero complaints with BirdEye, and they are always constantly improving and finding ways to help our business. Recommendations to others considering Birdeye: Once you have the system up and running for a few months ... read more
Business response:
Thank you for the recommendation and kind words! We're glad to hear Sahil has been taking great care of you. We'll be sure to pass along the compliment!
"Client Review" What do you like best about Birdeye? I like that we can connect all our other digital platforms into Birdeye to have 1 central location to manage our reviews. What do you dislike about Birdeye? The only downside and this is not a Birdeye issue is that Yelp responses cannot be managed within Birdeye. This is a Yelp API issue. Recommendations to others considering Birdeye: Birdeye has great customer support. Having a dedicated account manager is so helpful. Also, we have quarterly meetings to review our metrics... read more
Business response:
Great to hear! It certainly makes life easier when reviews can be managed in one location. The process saves time and is organized!
"The Platform is very user friendly." What do you like best about Birdeye? The reports tab has many useful anylytics. What do you dislike about Birdeye? Google my Business integration is difficult. Google does not have timely support when issues arise due to their platform. As a result, it does delay the process. What problems is Birdeye solving and how is that benefiting you? Reputational problems.
Business response:
Thank you for the feedback! We appreciate you taking the time and sharing on G2.
"Great Features and Great Customer Service" What do you like best about Birdeye? Easy to use and customer support is always available to help. What do you dislike about Birdeye? Sometimes they make changes to the features they are challenging to find. What problems is Birdeye solving and how is that benefiting you? Our clients are receiving reviews for their business that they would not usually receive if left on their own. The reviews help promote their business and obtain more clients.
Business response:
Couldn't agree more! Reviews, especially positive ones, are very important for boosting SEO.
"Birdeye Delivers" What do you like best about Birdeye? The people at Birdeye are helpful, and the platform is excellent for generating reviews. What do you dislike about Birdeye? I can't think of anything I dislike. So far, so good. What problems is Birdeye solving and how is that benefiting you? We are generating reviews, patient communication, and mass texting features.
"Best Software ever" What do you like best about Birdeye? The thing I like most about Birdeye is the convenience of automating daily processes. What do you dislike about Birdeye? I'm not too fond of the fact that we are unable to make payment request to our customers What problems is Birdeye solving and how is that benefiting you? The problem that we are solving is better customer service by getting vital information to the customer quicker. Better customer loyalty.
Business response:
Hi Melissa! Love the feedback, we'll be sure to pass it on to our product team. Keep up the stellar work providing a positive customer experience!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,492 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Wednesday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com