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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Easy all-in-one platform" What do you like best about Birdeye? BirdEye makes it easy to sort reviews and surveys all in one. It is easy to navigate, and the team is quick to help with any issues. I like that it has a separate algorithm that creates categories and topics based on specific keywords. The monthly meetings allow us to address all questions, and the team has been great with communication. What do you dislike about Birdeye? The downside is that the analytics for reviews and surveys are split, and we can't see them... read more
Business response:
Great feedback! We love hearing what our customers have to say as it helps us learn how we can continue to improve the platform to make it even easier on our customers. We appreciate you taking the time to share!
"Very Easy to Use & Helpful Review Management Tool" What do you like best about Birdeye? I like that I can see all Facebook, Google My Business, and Yelp pages in one place. My company has 47 locations so this very helpful. What do you dislike about Birdeye? No fault of Birdeye but the integration with Yelp isn't as good as it is with Google My Business. It is tedious to keep switching between Yelp accounts to respond to a review Recommendations to others considering Birdeye: The team at Birdeye is great! They respond to all... read more
Business response:
Love it! Thrilled to hear you're taking advantage of the response templates. It certainly saves time, especially when a business has reviews coming in from 47 locations. Keep up the great work!
"Couldn't Be Happier!" What do you like best about Birdeye? Birdeye's user experience is seamless, intuitive, and efficient, and the reporting is robust. Plus, they're continually innovating and rolling out new value-add features, often at no additional cost, and their customer support team is second-to-none. What do you dislike about Birdeye? Their automated reporting could be better, but I don't dislike it currently - I just wish it were more customizable. Recommendations to others considering Birdeye: Negotiate additional... read more
"Birdeye has been great to work with and receive timely responses to my questions." What do you like best about Birdeye? The service provided by Birdeye is great. What do you dislike about Birdeye? The mass text capabilities can be better What problems is Birdeye solving and how is that benefiting you? We are able to receive more reviews and improve our overall review ratings at each of our locations. We continuously hear from our members who open an account or loan and the feedback has overall been positive since implementi... read more
"It helped us grow our ratings" What do you like best about Birdeye? I like best the reports and the ability to extract valuble data about your clients What do you dislike about Birdeye? I don't like that they are not easy customisble for multilingual interfaces What problems is Birdeye solving and how is that benefiting you? Improve review score and measure call center agrnts perfermonce through surveys
"Exactly as expected!" What do you like best about Birdeye? The review aggregation is so well integrated! Very easy to use! What do you dislike about Birdeye? Yelp rating is not accurate since Birdeye aggregates all reviews What problems is Birdeye solving and how is that benefiting you? Being able to reach out to customers immediately and effectively!
"Birdeye is easy to navigate and makes keeping in touch with customer a breeze" What do you like best about Birdeye? its everything we need to keep our customers up to date What do you dislike about Birdeye? So far there are no dislikes. Ive only been using birdeye for a few weeks now. Recommendations to others considering Birdeye: Try it out! Its everything you are looking for in one-stop What problems is Birdeye solving and how is that benefiting you? customer contact and answering reviews
"Effective and Useful" What do you like best about Birdeye? all the features, including integration with other social media platforms What do you dislike about Birdeye? as such, there is no major thing to be disliked Recommendations to others considering Birdeye: Go for it. its a comprehensive tool for your organization. What problems is Birdeye solving and how is that benefiting you? we are using bird-eye as our customer feedback tool integrated with different social media platforms
"All-in-One platform for a good price!" What do you like best about Birdeye? The dashboard is pretty complete and straightforward. But if I have to say what I like best, I would say the implemented live chat. Transfering a customer to the different departments is beautiful and made the experience faster and more straightforward. What do you dislike about Birdeye? So far, so good. Everything at the moment is working well. I had never experienced any issue. What problems is Birdeye solving and how is that benefiting you? We us... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,492 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com